Telecom Acquisitions Gobbles Remaining UK Gigabit Networks Customers
The Horsham-based Telecom Acquisitions Group (TAL), which is a holding company for several familiar UK residential broadband brands (Home Telecom, Eclipse Broadband etc.), has today announced that they’ve acquired the remaining residential customers of ISP Gigabit Networks that were on CityFibre and FullFibre Ltd. networks.
In case anybody has forgotten, TAL first announced in June 2024 (here) that they’d acquired the CityFibre (FTTP) linked residential customer base of ISP Gigabit Networks (here), which left the retail ISP to focus on the business connectivity (wholesale etc.) side of their operations. The move impacted some 2,000 customers.
The change today is that TAL have now purchased the remaining residential customers that were on both the CityFibre and FullFibre Limited networks, which in total represents an additional circa 2,300 customers. As usual, the acquired base will be switched to TAL’s Home Telecom ISP brand, which pledges to “respect and honour the customers current prices and terms and conditions.”
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This is on top of a record month in July 2024, which saw the group deliver 3,748 new sales through organic growth (some 500 of that alone came from new customers via MS3’s full fibre network) – putting them ahead of their forecast for the 2024/2025 year.
Nigel Barnett, TAL CEO, said:
“We are really pleased with the further acquisition of the remaining customer from David Yates Gigabit Networks. The first tranche of customers migrated very successfully with no loss of service or customers, allowed us to obtain the remaining residential base. Going forward with our organic growth, we will still look towards any further possible acquisitions whatever the size to complement our growth.”
The TAL Group is now home to over 100,000 broadband customers and has returned a turnover of £40m.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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I feel for the customers of these ISPs who most likely went with these other providers for specific reasons, only to find themselves lumped together under a holding company that’s tied into Talktalk.
I just hope the customers are taken care of and get a decent level of customer service and support when needed.
Not this group again, I’m sick of this TAL group. Like gain your own customers and stop buying them. I hope all the customers leave and find another provide
Just received this, as a little update.
Hello Craig,
We’re thrilled that you have transferred over to us from Gigabit Networks. We just wanted to give you a quick heads-up about some essential maintenance work to keep your service running smoothly, we’ll be doing an update on:
Thursday 15th August, between 2am and 4am
During this time, there might be a short period of downtime. Once we’re done, you may need to “power cycle” your ONT wall box and reboot your router to get back online. No worries, it’s super easy! Just follow these steps:
Instructions:
1. ONT Wall box:
– Find your ONT wall box (usually on the wall).
– Press the power button to turn it off, or unplug it, wait for 30 minutes, then turn it back on.
2. Router:
– Unplug the power cable from your router.
– Wait for 30 minutes, then plug the power cable back in.
If you have any questions or need a hand, our friendly support team is here to help. Feel free to reach out!
Thanks for your understanding and support.
Kind Regards,
The Home Telecom Team
So in their press release it stated that “respect and honour the customers current prices and terms and conditions”. Apparently the static IP address i pay extra for is not part of those Ts&Cs and is not available with the new service. I then tried to complain and got put on hold for 20minutes without being told what was happening. I then recieved an email saying my fault would be fixed my disabling IPV6…
Had the same letter and same issue. Told to turn off IPv6. I’ll give them a little time to sort it and get IPv6 up and running or I,ll find a new provider. Not a techy but surely it can’t be that difficult as it worked before the switch.