Broadband ISP YouFibre Tops 500,000 UK Fibre Customers on Netomnia
Internet provider YouFibre, which is the retail ISP arm of alternative network operator Netomnia (Substantial Group) and offers full fibre (FTTP) broadband speeds of up to 7-8Gbps, has today revealed that they’ve finally topped the 500,000 customer mark after completing the integration of Brsk’s base into their UK operations (up from 460,000 in Feb 2026).
YouFibre now serves customers across more than 150 UK towns – from Londonderry to Llanelli, Durham to Dover, Swansea to Stockton, and Scotland to the South West. Netomnia’s national network currently covers 3 million premises RFS (11th Jan 2026) and they expect to reach c.3.5m in the near future.
Netomnia has long held an ambition to extend their FTTP network to reach 5 million UK premises by 2027 (inc. 1 million customers by 2028), although that now seems likely to be a target that will be merged into nexfibre’s future roll-out plans (depending upon the CMA’s competition review).
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Ryan Battle, Managing Director Sales & Marketing, said:
“Half a million customers is a number we’re genuinely proud of, but what means more is that nearly 90,000 of them took the time to leave us a review, with us maintaining an Excellent rating on Trustpilot. Broadband is one of those things people only notice when it goes wrong, so when customers go out of their way to say something positive, that tells us we’re getting it right. We’ve grown quickly, we’ve brought two brilliant brands together, and we haven’t compromised on what matters most: brilliant value Full Fibre, being fair, and delivering what we promise.”
Prices for YouFibre’s broadband packages start at £24 per month for symmetric speeds of 200Mbps on a 12 month fixed-price term and rise to £99.99 for their top 7Gbps tier. All packages include free installation and a Wi-Fi 7 router.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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> but what means more is that nearly 90,000 of them took the time to leave us a review
That’s because engineers are told to push customers into writing one and to include their name in the review (guessing so higher ups can find them), and they get it in the neck if the TrustPilot score dips. I had a call out for an issue and got chatting with the engineer who let slip a few things.
I mean, it works, because I left a TrustPilot review for my engineer because they did a great job after CS screwed up a number of times, and I wanted the engineer to get the credit for actually taking the time to listen and fix the issue. But I did feel a little dirty afterwards. Though I did make it very clear in my review that CS dropped the ball so many times handling the issue, because all it would have taken to solved the issue was CS making a phone call to the NOC instead of having to have a engineer visit, an engineer who just made a phone call to the NOC and solved the issue 😛
You are so right. I was asked to do a review there and then so he could take a pic and send it to his manager. I did as asked, but updated it every day when it all went south for 3 weeks.
I was asked to remove it – i said no because it was a fair review.
It would probably be more if they bothered to finish towns they start in. The company is just a box ticking exercise. We’ve met an arbitrary figure, move on.
My road they finished after 5 years from first phone call…. .
Have it for 2 weeks, more or less fine.
No one asked me to write reviews, but will write it later here.
From installation side, had no problems.
Netomnia can reach 5 million homes and some people will still be complaining their home was missed
Why would they serve every home in a town? They’ll serve the ones that they can make money from. It’s their choice which homes they serve.
Never mind, nobody cares now because this lot sold out to Nexfibre. Everyone has accepted it’s the start of the end.
As soon as they get their claws on it and start the parent co-owner VM nonsense of ratcheting up prices, the news stories will be about number of customers running away. Many will do so so as soon as possible just before new owners take it over if their contract is expiring, or as soon as the first moves are made.
Anyone who is deluded that CMA will prevent takeover is going to be disappointed. It’s a certain after VODA+3.
I just hope that the CMA holds out until my contract with Youfibre finishes next year and then I am thinking I will move possibly to Zen Intenet. If they are any good or not.
We do not know yet what the CMA will do
They make a decision to take it to Stage 2
I think most of us do know what they do.
Expect a statement on how wonderful it is for consumers and how this is a real win for them at some point. Expect nothing more than tick boxing and appearing to look as if impartial and thorough investigation has been done, and then not be disappointed. It’s how it’s always worked, sure they may put a couple of conditions to make it look good and that the CMA have bee tough, but they’ll expire quickly.
Who are you accusing of not acting impartially here? You should probably make sure you have evidence of that if you’re going to make accusations in a public forum.