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Articles for Category Tag - Statistics

Vodafone Created Most UK Complaints in Q3 2019 – Ofcom Study

24th January, 2020 (9 Comments)

Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.

FTTH and Wireless Boom as World Fixed Broadband Subs Hit 1.112bn

24th January, 2020 (2 Comments)

The latest report from Point Topic has revealed that global fixed broadband subscribers grew by 2.17% (23.6 million) in Q3 2019 to total 1.112 billion. During the past year copper (ADSL etc.) based lines fell by 7.7% while almost every other technology, particularly FTTH and fixed wireless connectivity, grew.

Giffgaff and Tesco Mobile in Top 30 UK Customer Satisfaction Index

23rd January, 2020 (7 Comments)

The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.

Study Ranks UK 71st Cheapest in the World for Fixed Broadband

21st January, 2020 (7 Comments)

A new study from Cable.co.uk has examined 3,095 fixed broadband ISP packages from 206 countries to create a global pricing comparison, which reveals that the UK ranks just 71st cheapest overall with an average monthly cost of $35.71 (£27.45) and we drop to 82nd when ranked by average cost per megabit of speed ($1.07).

Farmers Survey Highlights Poor UK Rural Mobile and Broadband

13th January, 2020 (36 Comments)

Once again the National Farmers Union has published the results from its annual online and telephone based survey of several hundred members, which found that just 17% of farmers had access to “superfast broadband” (24Mbps+) speeds (up from 16% last year and 4% in 2015) and 15% have no indoor mobile signal at all.

Ofcom Scorecards Help Compare Big Mobile and Broadband ISPs

9th January, 2020 (1 Comment)

The national communications regulator, Ofcom, has today partnered with the UK Regulators Network (UKRN) to publish a series of new scorecards that are intended to help customers compare several key areas from the largest broadband ISPs, mobile and phone providers. But what of smaller providers? Forget about it.

ISP Zen Claims Poor Internet Fuelling UK Productivity Slump

8th January, 2020 (4 Comments)

A new Censuswide survey of 1,001 SME (business) employees, which was commissioned by broadband ISP Zen Internet, has claimed that poor internet connectivity, coupled with technology issues, could be contributing to the United Kingdom’s current slump in productivity.

2019 H2 – UK Superfast Broadband Covers 96.5% as FTTP on 11%

6th January, 2020 (25 Comments)

The latest independent model has estimated that the H2 coverage of fixed “superfast broadband” (24Mbps+) ISP networks across the United Kingdom has risen to 96.45% (up from 96.1% in H1), while “full fibre” (FTTP) now reaches 11.01% of premises (up from 8.13%) and 59.30% can get 100Mbps+ (up from 57.5%).

BDUK – Q3 2019 Superfast Broadband Take-up by UK Region

30th December, 2019 (66 Comments)

The Government’s £1.8bn Building Digital UK scheme has now helped to extend “superfast broadband” (24Mbps+) ISP networks to 5,198,436 extra UK premises since 2012/13 and the latest take-up data to September 2019 shows demand from consumers continues to climb, reaching just over 70% in some counties.

The Top 2019 vs 2018 Fastest UK Mobile and Home Broadband ISPs

28th December, 2019 (10 Comments)

We’re finishing 2019 by taking a look back over the year to see how average broadband ISP download and upload speeds have changed across the top national fixed line and mobile operators. Overall the picture remains one of gradual improvement but the rollout of 5G and “full fibre” (FTTP) will soon change that dynamic.

Internet Data Traffic Dips at UK ISP TalkTalk for Christmas Day

27th December, 2019 (30 Comments)

Customers of broadband ISP TalkTalk gobbled less data on Christmas Day 2019 (25th Dec) than a normal Wednesday. Overall internet traffic on the provider’s network peaked at 4.107Tbps (Terabits per second) this year (3.35Tbps in 2018), which compares with 5.876Tbps on the first Wednesday of this month (3.96Tbps in 2018).

Connected Nations 2019 – 3 Million UK Premises Can Get Full Fibre

20th December, 2019 (10 Comments)

Ofcom has today published their Connection Nations 2019 UK digital infrastructure report, which reveals that “full fibre” (FTTP) broadband ISP networks now cover 10% of premises (up from 6% last year) and “ultrafast” (300Mbps+) lines reach 53% (up from 49%). Sadly geographic 4G cover from all operators is unchanged at 66%.

Survey Claims Broadband Consumers Save £120 by Haggling

14th December, 2019 (0 Comments)

A new Savanata survey of 5,016 broadband customers by Which? has claimed that UK consumers can save an average of £120 a year by haggling with their ISP for a better deal, which could take the form of either a discount on your monthly rental or various other incentives in order to stop you switching.

UK Ranks 36th in the World for 100Mbps Broadband Affordability

11th December, 2019 (11 Comments)

A new study has examined the affordability of unlimited “ultrafast broadband” (100Mbps) broadband packages from 233 of the markets biggest “fibre” ISPs across 62 countries. Overall the UK ranks a lowly 36th with consumers paying a monthly average of €39.78 for such plans, while in the Ukraine (cheapest) they pay just €5.60.

Top 10 UK Fastest and Slowest Streets for Broadband Speed 2019

4th December, 2019 (7 Comments)

A new report has used data from 122,845 consumer speedtests to identify both the top 10 fastest and slowest UK streets for broadband download speed, which claims that Kingsclere in Huntington (York) was the “slowest” on 0.22Mbps and Darwin St in Livingston (West Lothian) was the “fastest” at 182.52Mbps. Beware caveats.

Half of Small UK Businesses Say 5G Mobile is Overhyped

3rd December, 2019 (13 Comments)

A new Consumer Intelligence survey of 1,068 UK SMEs, which was commissioned by broadband ISP Onecom and conducted between May and July 2019, has found that 51% of small and medium sized businesses feel the benefits of ultrafast 5G (mobile) technology are being overhyped.

ONS Finds UK Telecoms Industry is Fastest Growing R&D Spender

25th November, 2019 (1 Comment)

The UK Office for National Statistics (ONS) has revealed that the telecoms industry was the fastest growing sector for R&D spending in 2018, which saw related communications providers (ISP) and network builders increase their spending on research and development by 25.4% or £192m (total of £947m).