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Articles for Category Tag - Statistics

BT Hire 1000 New UK Customer Service Staff to Improve Support

10th August, 2018 (7 Comments)

Broadband ISP, phone, mobile and TV provider BT has announced that they’re hiring more than 1,000 permanent customer service staff, which will support their aspiration to answer 100% of customer calls in UK & Ireland based call centres by 2020 and to “provide the best customer service in the UK.”

Virgin Media Cover 118K More Premises as Broadband Users Top 5.16m

9th August, 2018 (7 Comments)

The latest quarterly update (calendar Q2 2018) from cable ISP Virgin Media (Liberty Global) has revealed that the operator’s UK network has now reached another 118,000 premises (up from 111K added in Q1), while their broadband subscriber base totals 5,166,500 (up by 30K in Q2, which is flat from 31.2K in Q1).

Does Having Fast UK Broadband Mean You Lose More Sleep? Hmm

8th August, 2018 (7 Comments)

A recently published study from researchers at the University of Pittsburgh (USA) and Bocconi University (Italy) attempts to “identify the causal impacts” of “high-speed internet” on sleep duration and sleep satisfaction. The results, they claim, suggest that those with good broadband tend to sleep 25 minutes less than those without.

90% of British Households Use the Internet and Email STILL Popular

7th August, 2018 (3 Comments)

The UK Office for National Statistics has released their ‘Internet Access – Households and Individuals 2018‘ report, which among other things reveals that 90% of households in Great Britain have internet access (up from 89% in 2017) and 98% of those have a fixed broadband ISP connection. Email is the most popular activity.

Cheapest Advertised Broadband Speeds 41% Slower Since ASA Ruling

4th August, 2018 (18 Comments)

Consumer magazine Which? has today claimed that advertised broadband speeds are now 41% slower on the “cheapest deals” since the Advertising Standards Authority (ASA) began requiring UK ISPs to only promote “average” speeds (a median measured at peak time) for their headline packages.

Average UK Spend on Communications Services Falls for First Time Since 2013

2nd August, 2018 (3 Comments)

Ofcom has today published their annual 2018 Communications Market Report (CMR), which reveals the latest information about the take-up and impact of Broadband, Mobile, Phone, TV and Radio services across the United Kingdom (England, Scotland, Wales and N.Ireland).

Openreach Community Fibre Partnerships Benefit 80000 UK Premises

31st July, 2018 (9 Comments)

The Community Fibre Partnerships scheme from Openreach (BT), which offers grants worth up to £30K to help co-fund the cost of upgrading a digitally isolated community to receive their FTTC or FTTP based superfast broadband ISP network, has now passed around 80,000 UK premises via 600 communities.

UK House Buyers Would Reject Homes With Poor Broadband Speed

30th July, 2018 (18 Comments)

The purchase of a new home is the biggest investment that most people will ever make and getting a good broadband speed forms part of that decision making process. The latest ISPreview.co.uk poll of 2,046 readers has found that 54.7% would reject an ideal house if it couldn’t deliver their desired speed and a third seek 100Mbps+.

BT – FTTP Broadband Covers 631K UK Premises and G.fast 1.12M

27th July, 2018 (20 Comments)

BT has published their latest results to the end of June (Q1 2018/19 financial), which report that the coverage of Openreach’s “ultrafast broadband” (100Mbps+ via FTTP and G.fast) network has reached 1.7 million UK premises. But sadly they’ve begun hiding their retail ISP customer figures.

ISP Sky Broadband Prep New Router and Future 5G Mobile Launch

26th July, 2018 (4 Comments)

Sky (Sky Broadband) has released their latest results to the end of June 2018 (financial Q4 17/18), which reveals that “Fibre” (FTTC) penetration has risen to 38% (up from 33% six months ago) of their UK broadband base. Plus they’re planning an early Sky Mobile launch of 5G and have a new broadband router coming.

Vodafone See UK Fixed Broadband ISP Base Top 435000 Customers

25th July, 2018 (5 Comments)

Telecoms giant Vodafone has today published their latest quarterly results to the end of June 2018 (Q1 FY19), which saw them add +52,000 new broadband and phone customers (down from +65,000 in the previous quarter) to total 435,000. Meanwhile their mobile base shrank to 17,432,000 (quarterly fall of -83,000).

Engine Claims Customer Service at UK Broadband ISPs is Improving

23rd July, 2018 (2 Comments)

The latest Engine Customer Experience Report 2018 has claimed that the UK Broadband & Pay-TV media sector has risen one spot to 8th place for best customer service and experience thanks to a 3% rise, putting it just ahead of the mobile sector and utilities (9th). But overall this is still way down the sector ranking table.

733000 Premises in Wales Covered by Faster Broadband via Gov Project

19th July, 2018 (0 Comments)

Openreach (BT) has today announced that the completion of their joint Superfast Cymru contract with the Welsh Government has resulted in 733,000 extra premises across Wales being put within reach of faster broadband ISP speeds, which drops to 717,000 for those able to access “superfast” speeds of 30Mbps+.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

Rising Sea Levels Put Submarine Fibre Optic Cables At Risk – No Really

18th July, 2018 (1 Comment)

New research from the University of Wisconsin-Madison has warned that rising sea levels will soon threaten the land-based stations for undersea fibre optic cables, as well as data centres and other vital international telecoms infrastructure situated in or around low lying coastal areas.

UK Internet Video Streaming Services Overtake Traditional Pay TV

18th July, 2018 (0 Comments)

Ofcom has today published their annual Media Nations 2018 report and revealed that subscriptions to popular broadband based video streaming platforms (e.g. Netflix, NOW TV and Amazon) have for the first time overtaken those of traditional Pay TV in the UK. On top of that Pay TV revenues also declined for first time.

ISP TalkTalk Grows to 4.22 Million UK Broadband Subscribers

17th July, 2018 (1 Comment)

UK ISP TalkTalk has published a short trading update for the three months to 30th June 2018 (Q1 FY19), which finally gives us a solid figure for their broadband subscriber base of 4,219,000 and that’s because it grew by +80,000 net adds in the quarter (Q1 FY18: +20k, Q4 FY18: +109k). There’s also a small update on FTTH in York.

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