Vodafone UK Launch 30 Day Service Guarantee for Mobile Contracts

New and upgrading Pay Monthly mobile customers of Vodafone UK can now benefit from a new 30 Day Service Guarantee, which allows you to cancel your contract “without penalty” if you are “not totally satisfied” with any aspect of their plan (including coverage, customer service or even not getting on with a new device).

The new Guarantee is available to both consumer customer contracts and Small Enterprise customers with fewer than 9 employees, when purchased from Vodafone directly. By comparison many other operators tend to offer a cooling off period of only a couple of weeks.

Nick Jeffery, CEO of Vodafone UK, said:

“We’ve been listening to what our customers want and over the last year have worked tirelessly to introduce new technology and initiatives to help us deliver great customer service. Now we’re backing our big improvements with a big promise – try us for 30 days and if you’re not impressed, you’re free to walk away. No penalties, no ifs, no buts.”

Naturally anybody who chooses to leave within the 30 day window will need to return all their devices, while any unpaid line rental up until a customer cancels will still need to be settled, as well as any extras and out-of-plan charges.