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Vodafone UK Launch 30 Day Service Guarantee for Mobile Contracts

Monday, June 25th, 2018 (10:43 am) - Score 732
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New and upgrading Pay Monthly mobile customers of Vodafone UK can now benefit from a new 30 Day Service Guarantee, which allows you to cancel your contract “without penalty” if you are “not totally satisfied” with any aspect of their plan (including coverage, customer service or even not getting on with a new device).

The new Guarantee is available to both consumer customer contracts and Small Enterprise customers with fewer than 9 employees, when purchased from Vodafone directly. By comparison many other operators tend to offer a cooling off period of only a couple of weeks.

Nick Jeffery, CEO of Vodafone UK, said:

“We’ve been listening to what our customers want and over the last year have worked tirelessly to introduce new technology and initiatives to help us deliver great customer service. Now we’re backing our big improvements with a big promise – try us for 30 days and if you’re not impressed, you’re free to walk away. No penalties, no ifs, no buts.”

Naturally anybody who chooses to leave within the 30 day window will need to return all their devices, while any unpaid line rental up until a customer cancels will still need to be settled, as well as any extras and out-of-plan charges.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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9 Responses
  1. baby_frogmella

    AFAIK VF have had this 30 day guarantee for a while….not new news 🙂

  2. Mike

    Not touching Vodafone until they get rid of the ridiculous over use charges… £6.50 per 250MB you go over your allowance.

  3. Groucho

    Have you ever tried cancelling with Vodafone? My daughter is still getting letters from debt collectors after about three years. The firm is a menace, and should be closed down.

  4. Groucho

    I think we were on the phone to them for an hour, trying to sort things out. We were passed to about seven different people. She was assured it would be cancelled and an email sent to confirm. Nothing! I have just looked at Trustpilot, and the same thing is STILL happening, three years later, after all their assurances that things would improve. As I said, this firm should be closed down.

  5. andyroo

    this reeks of desperation to attract new customers. like their fibre offering, they claim if its not up to speed you can claim a discount. To me, it just says they have no faith in their own products.

    vodafone? i’d rather go without. I think they know people think this.

  6. Groucho

    Don’t worry – we tried writing, sent recorded delivery. We usually received replies in duplicate(!) which told us nothing.We never received any written information of what was owed etc. I still remember the business man who received a £15,000 bill in error from them, and who had to drive to Newbury and sit in reception to get action from them.They could be classed as a joke, if the problem did not involve people’s finances and sanity.

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