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ITS Pledge 15 Working Days or Less On-Net Lease Line Installs

Tuesday, May 18th, 2021 (11:39 am) - Score 792
its technology group

The ITS Technology group, which builds and manages a number of full fibre broadband networks across the UK, has told their partners that the operator will install on-net lease lines to customers in 15 working days or less. If they fail then the operator will give away 3 months of connectivity for “free.”

ITS’ says their pledge is simple. Once an order is placed that meets the terms of the promise, the 15 consecutive working days install lead-time is triggered. ITS will not “stop and restart the clock” for any reason other than at the partners’ or customers’ request.

NOTE: ITS’ partners have access to all their “Faster Britain” networks as a layer 1 (dark fibre), layer 2 (wholesale), or as a layer 3 (internet) connection.

The operator says that they’re able to do this because of their “dig once” approach, using public and private infrastructure where appropriate so as to avoid disruptive road digs and road works (i.e. only digging new trenches when absolutely necessary, while re-using existing infrastructure when viable).

Philip Lee, Head of Wholesale at ITS, said:

“Our 15 working day pledge underpins our commitment to delivering connectivity to where it is needed, fast, so that our partners can sell more services, and so that their customers’ digital journeys aren’t put on hold for any longer than they already have.

We have grown a partner community that values our ability to be so much more than simply a fibre supplier. We work hard to get to know our partners, the markets they operate in, who their customers are, and what they need to drive their businesses forward. We work together to identify demand, create business opportunities, develop products and deliver solutions.”

End.

Leave a Comment
8 Responses
  1. Damien says:

    “ITS will not “stop and restart the clock” for any reason other than at the partners’ or customers’ request.”

    So the Partner can keep pushing it back? kinda makes the whole thing pointless?

    1. Mark Jackson says:

      Why would a partner, which may be an ISP, seek to unnecessarily delay a customer install?

    2. Damien says:

      Oh it happens, trust me it happens.

    3. Philip Lee says:

      Hi Damien
      The stop the clock element is more around civils and wayleave. Traditional carriers will stop the clock for certain reasons, meaning they hit their lead times but in actual fact the install has taken too long.
      We were keen to avoid a partner or customer simply putting the order on hold in order the get a discount. The pledge is aimed at installing the connection as quick as possible without making excuses for delays
      Thanks
      Phil

  2. John H says:

    When I win the lottery I may try their promise out, a 5km dig including a main A road crossing in 15 days is impossible.

    1. Will says:

      Hi John,

      The requirment would need to be on an ITS fibre network 🙂

      Will

    2. 125us says:

      “On-Net”

  3. New_Londoner says:

    Good to see clarity on timescales although I’m not sure that lead times for on-net installs are especially problematic anyway?

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