UK ISP Cuckoo Renews Deal with Payment Provider GoCardless

Internet provider Cuckoo, which is in the process of becoming the main retail broadband outlet for Fern Trading‘s (Octopus Investments) consolidated full fibre networks (Jurassic Fibre, Swish Fibre, Giganet and AllPoints Fibre), has renewed its relationship with GoCardless to provide future payment services.

Under the new 3-year deal, Cuckoo will continue to use GoCardless’ Direct Debit capabilities to collect monthly bills from customers, continuing a relationship which first started in 2020. The collaboration is said to continue a list of “customer-centric milestones from Cuckoo, with the broadband provider already integrating customers onto the revolutionary customer service platform Kraken.”

Cuckoo’s partnership with Kraken, struck in July 2023 (here), was a broadband industry first that was aimed at delivering “better customer and employee satisfaction“. Kraken will soon add additional GoCardless features into its platform, including Instant Bank Pay, the fintech’s open banking payment feature.

Once live, Cuckoo customers will have access to an even more seamless experience by enabling them to make instant, one-off payments – for example, paying their first bill or topping up an account – through the same provider that takes their recurring Direct Debits.

Tommy Toner, Chief Product Experience Officer at Cuckoo, said:

“We’re really pleased to be renewing our partnership with GoCardless – it’s a brand that’s grown with us over the last 3 years, and a relationship we’re keen to continue into the future.

Cuckoo’s goal is to deliver fast, fair and feel good broadband, and part of that is unmatched customer service at every stage of the journey. Payments are no exception.

We’re on a mission to transform the broadband industry and revolutionise the sector’s reputation for customer service. By partnering with innovators like GoCardless, we’re able to deliver an industry leading customer experience.”