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Gigaclear Back of Engineers Jacket Near Van

Ofcom UK Widen Scope of Probe into Gigaclear’s Emergency Calls Failure

19th Nov, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today confirmed that they’ve widened the scope of their recently launched investigation into rural broadband ISP Gigaclear, which was probing their possible failure to “provide accurate and reliable caller location information to emergency organisations“ (i.e. making it more difficult for police, fire and ambulances to find callers).

Pulse Fibre Offers 12 Months Free Broadband to Wain Homes

19th Nov, 2024 (0 Comments)

London-based broadband ISP Pulse Fibre, which over the next few years aspires to complete over 250,000 unique “full fibre” (FTTP) connections into new build homes and MDUs (here), has announced a collaboration with property developer Wain Homes to offer associated homeowners “free broadband for 12 months“.

London Full Fibre Broadband ISP G.Network Cuts Jobs and Shifts Strategy

19th Nov, 2024 (10 Comments)

London focused UK broadband ISP G.Network, which has spent the past few years deploying a gigabit speed Fibre-to-the-Premises (FTTP) network across parts of the city centre, has today announced a “strategic update” that will see some redundancies as the operator shifts their strategy and moves to “drive further commercialisation” (growing take-up).

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O2 UK Boost 4G and 5G Network Capacity for 850 Wolverhampton Postcodes

19th Nov, 2024 (2 Comments)

Mobile operator O2 (Virgin Media) has today announced that they’ve completed a project to improve their 4G and 5G based mobile (mobile broadband) network in the West Midlands city of Wolverhampton, which since the start of 2024 has seen network capacity upgraded in 850 postcodes across the area.

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Survey Warns Some UK ISPs Continue to Mislead by Advertising Copper Broadband as Fibre

19th Nov, 2024 (12 Comments)

A new YouGov survey conducted by network operator AllPoints Fibre, which is the UK wholesale division of Fern Trading’s recently consolidate alternative FTTP broadband ISP networks (Giganet, Jurassic Fibre, and Swish Fibre), claims to have found that the “vast majority of people” (72%) think it’s “misleading” to advertise part-copper broadband (e.g. FTTC) as ‘fibre’.

Pembrokeshire Celebrate Passing 60 Percent Gigabit Broadband Cover

19th Nov, 2024 (1 Comment)

The Pembrokeshire County Council (Cyngor Sir Penfro) in Wales has celebrated the news that 60% of local premises can now access gigabit-speed full fibre (FTTP) broadband (up from just 5% in 2019). But this is still well behind the UK’s current level of gigabit coverage, which stands at over 85%, due largely to the remote rural nature of the county.

Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users

19th Nov, 2024 (5 Comments)

The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he’s agreed a new ‘Telecare National Action Plan‘ with major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband), which requires them to do more to protect vulnerable telecare users when upgrading phone lines to new digital (IP based) networks.

Sky UK Extends Agreement to Retain Amazon Prime Video

18th Nov, 2024 (4 Comments)

Customers of Sky (Sky TV, Sky Broadband etc.) may like to know that the media giant has today announced an extension of their long-term collaboration with Amazon, which will see ‘Prime Video’ apps and related content continue to be available on Sky devices (e.g. Sky Q, Sky Glass, Sky Stream etc.).

Virgin Media O2 UK See Success of Digital Phone Switch and Telecare Trial

18th Nov, 2024 (5 Comments)

Broadband ISP Virgin Media (O2) has today released a progress update on their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services). This revealed some positive results from their recent trial with the telecare advisory body, TSA, which provided enhanced support to telecare users.

Full Fibre UK Network Operator Telcom Rebrands to Elevate

18th Nov, 2024 (2 Comments)

The Telcom Group, which operates a mix of fixed wireless access (FWA) and gigabit-capable “full fibre” broadband and Ethernet networks across England via its various sub-brands (ClearFibre, WeFibre, HyperCity etc.), has this morning announced that they’re re-branding to Elevate following a year of growth, consolidation and integration.

Updated Ways to Find ISPreview on Social Media Outlets

17th Nov, 2024 (0 Comments)

ISPreview has long had a social media presence on LinkedIn, Facebook and Twitter (X), where we engage with readers, industry figures and share our daily news. But this is just a quick note to say that in recent months we’ve expanded and can now also be found on Bluesky, Mastodon and Threads.net. The downside is that a lot of telecoms operators have yet to establish themselves on these new pastures, which we hope will change.

O2 UK Confirm End Date for PAYG Mobile Broadband and iPad SIMs

16th Nov, 2024 (8 Comments)

A couple of weeks ago ISPreview reported on how mobile operator O2 (Virgin Media) had withdrawn their Pay As You Go (PAYG) Data and iPad SIMs (mobile broadband) from sale to new customers (here). But the big change this week is that they’ve now informing existing customers of their plan to close the service by 31st January 2025.

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Gov Reopens Gigabit Broadband Vouchers in Part of Derbyshire UK

15th Nov, 2024 (2 Comments)

The Government’s Building Digital UK (BDUK) agency made a change this week that has re-opened their Gigabit Broadband Voucher Scheme (GBVS) for parts of Derbyshire in England, which means that local homes and businesses in poorly served rural areas can apply for grants worth up to £7,500 to help get a much faster broadband ISP network installed.

Broadband Altnet Spring Fibre UK Sold to Harmony Networks for Just £1.5m

15th Nov, 2024 (11 Comments)

Alternative broadband operator Spring Fibre, which began attempting to deploy a new 10Gbps capable wholesale full fibre (FTTP) network for ISPs to use in 2021 – starting in Lincolnshire (here), has been sold by their administrators to Leeds-based Harmony Networks for £1.5m after only having passed 12,000 UK premises (RFS).

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Ofcom UK Warns One Touch Switching Laggard ISPs to Get Onboard UPDATE

15th Nov, 2024 (25 Comments)

The UK telecoms regulator has warned that they are “prepared to take action” against broadband ISPs that have failed to adopt the new One Touch Switching (OTS) process, which went live on 12th Sept 2024 and aims to make it easier and quicker for consumers to change provider. But not every ISP has joined, which is causing some consumers to struggle with switching.

DCF Summarises Progress of UK Telecoms Operators Toward Net Zero

15th Nov, 2024 (4 Comments)

A new report from the Digital Connectivity Forum (DCF), which is an industry think-tank for the Government, has summarised how much progress the UK telecoms (broadband, mobile etc.) market has made with respect to sustainability and Net Zero (i.e. the goal of an organisation to remove as many carbon emissions as they produce) – with nearly all of the major operators having set targets.

BT Wholesale Investigating One Touch Switch Problems with UK ISPs UPDATE2

14th Nov, 2024 (12 Comments)

BT Wholesale, which supplies a number of UK ISPs with broadband services, has confirmed to ISPreview that they’re investigating an issue with consumer switching between providers via the One Touch Switching (OTS) process that appears to have been introduced on Monday and is disrupting some ISP switches and internet connections.