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Ofcom Publish UK Telecoms Complaints Bulletin for August 2012

29th Aug, 2012 (1 Comment)

The UK communications regulator, Ofcom, has today published its latest quarterly consumer telecoms complaints data report. Overall complaint levels have been falling since last year, although the number of people complaining about how ISPs actually handle their complaints shot up during July 2012.

Analyst Claims UK Broadband Rollout Targets Ignore the End User Experience

29th Aug, 2012 (25 Comments)

Point Topic’s Tim Johnson has told the Broadband Forum’s quarterly meeting in Bucharest that UK and EU plans to deploy superfast broadband are at risk of putting too much emphasis on headline speeds and “not enough on the user experience“, with 40 million homes in Europe still unable to get even basic speeds of 2Mbps (Megabits per second).

ASA UK Bans Sky Store Advert for Instant Movie Rental Downloads Claim

29th Aug, 2012 (9 Comments)

The UK Advertising Standards Authority (ASA) has banned a press advert for Sky’s (Sky Store) movie rental service after rival ISP BT complained that it would have required a significantly faster internet connection than Sky Broadband could deliver in order to meet their “available instantly” promise.

UPD BT Hike the Price of Standard UK Phone Line Rental and Calls in 2013

28th Aug, 2012 (32 Comments)

Consumers are being forewarned to brace themselves for yet more price hikes after BT confirmed that its standard UK phone line rental and call charges would increase next year, once its current price freeze ends. The move is also likely to trigger another round of hikes from rival broadband ISPs.

ISP Sky to Expand Unbundled Broadband Network Reach to 90% of UK by 2015

28th Aug, 2012 (7 Comments)

Sky Broadband (BSkyB) has announced that its unbundled (LLU) network of UK telephone exchanges has hit the 2,000 mark, which means that their Unlimited Broadband service is now available to 82% of households but the roll-out won’t stop there. Sky has today set itself an even bigger target.

Virgin Media Claims Huge Uptake of FREE WiFi in London UK Tube Stations

28th Aug, 2012 (0 Comments)

Cable operator Virgin Media UK, which has so far connected 72 London underground tube stations to its free public wireless internet (WiFi) network (the last 48 [total 120] are due to go live before the end of 2012), has reported a huge uptake of the service.

UPDATE3 Major Fibre Cable Break Causes Broadband Routing Woes for UK ISPs

28th Aug, 2012 (3 Comments)

A major fibre optic cable breakdown triggered serious routing problems for a multitude of different UK internet providers (e.g. Sky Broadband, O2, BT etc.) over the bank holiday weekend, which prevented broadband customers from reliably connecting to certain websites and other online services / servers.

Kijoma Expands Superfast Wireless Broadband Network into Staffordshire UK

28th Aug, 2012 (0 Comments)

Fixed Broadband Wireless ISP Kijoma, which covers parts of West Sussex, Hampshire and Derbyshire in England (among other areas), has expanded its network to cover the rural civil parish village of Tatenhill near Burton-upon-Trent in East Staffordshire. Grants are being offered to help connect homes, which is despite some initial funding woes.

BT Challenge Ofcom UK Decision to Cut its Wholesale Broadband Prices

25th Aug, 2012 (5 Comments)

The Competition Commission (CC) is to investigate Ofcom’s March 2012 decision to cut the annual price of BT’s Wholesale Line Rental (WLR) and Unbundled (LLU) broadband and telephone lines for rival ISPs, such as TalkTalk and Sky Broadband.

Daisy Wholesale UK Join BT Pilot of 330Mbps FTTP On Demand Broadband

25th Aug, 2012 (0 Comments)

Communications provider Daisy Wholesale has joined the first pilot of FTTP-On-Demand technology, which allows BT to deploy “ultra-fast” 330Mbps (Megabits) capable fibre optic broadband ISP speeds over their existing and slower FTTC lines (due to cover 66% of the UK by the end of 2014).

BT Moves UK Superfast Broadband Cabinet to Satisfy Midhurst Resident

24th Aug, 2012 (4 Comments)

A resident of Midhurst in West Sussex (England) has won a battle to have the location of BT’s new superfast broadband (FTTC) cabinet moved from Chichester Road after complaining that it was directly outside their window and obstructed pavement access for wheelchair users.

21 Million UK Households Now Have an Internet Connection

24th Aug, 2012 (0 Comments)

The Office for National Statistics (ONS) has issued its annual 2012 Internet Access (Households and Individuals) report, which found that 21 million households in Great Britain (80%) now have an internet connection (up from 77% in 2011 [19 million]) and 93% of those use broadband. The report also highlights a Rural vs Urban Digital Divide.

GBP6m to Help Small Firms Get Superfast Broadband in Merseyside UK

24th Aug, 2012 (0 Comments)

The European Regional Development Fund (ERDF), which aims to reduce economic disparities between EU member states by supporting regeneration, has called for broadband projects to help it spend £6m that has been set aside to improve internet access for small businesses in Merseyside (North West England).

BT to Extend UK Superfast Broadband Discount But Only in Specific Areas

24th Aug, 2012 (1 Comment)

BTOpenreach has proposed to extend a special offer, which slashed the £80 +vat one-off connection fee for new superfast broadband (FTTC or FTTP) lines down to just £30, for another two months. But there’s a catch, the extended offer would only be available to “specific geographies” around England.

BTOpenreach Recruit 400 Engineers to Boost UK Superfast Broadband Rollout

24th Aug, 2012 (9 Comments)

BTOpenreach, which is responsible for managing access to and building BT’s national UK telecoms network, has announced plans to recruit 400 new engineers. The new staff will hopefully help to tackle delayed installations and boost the roll-out of its superfast broadband (e.g. FTTC) ISP services.

Sainsburys UK to Launch Broadband Movie and TV Streaming Service

23rd Aug, 2012 (3 Comments)

Supermarket chain Sainsbury’s has announced its intention to join the likes of LOVEFiLM with the forthcoming launch of their new broadband internet video streaming based movie and TV distribution service, which will offer a mix of video-on-demand rentals and full downloads.

UK Isle of Wight College Students Gain FREE Wireless Broadband

23rd Aug, 2012 (5 Comments)

Some 1,500 full-time students and staff at the Isle of Wight College (IoWC) look set to benefit after a major IT upgrade delivered campus-wide access to free wireless broadband (wifi) and Internet telephony.