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UK Broadband ISPs Should Stop Making Service Status Pages Useless

24th Apr, 2025 (20 Comments)

The ability of a broadband provider to offer an effective and informative ‘Service Status‘ page, which can be useful for keeping customers updated about developments during network outages, is a crucial but often overlooked feature of modern internet provision. Yet in recent years’ ISPs seem to have been making them less and less effective or removing them entirely.

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Broadband Speed Lifts Table of Top 60 UK Cities for Remote Working

23rd Apr, 2025 (5 Comments)

A new study from researchers at RemotePeople, which is an international remote recruitment agency, claims to have identified some of the sixty best and worst UK locations for working from home (WFH). One of the key metrics here is broadband speed (download and upload), which helped to lift Southampton into the top spot. But London ranked last.

Openreach’s UK Fibre Broadband Checker Offline for Second Day UPDATE3

23rd Apr, 2025 (28 Comments)

Several of ISPreview’s readers have indicated to us that Openreach’s fibre broadband checker has been down since yesterday morning or thereabouts. The popular tool is currently still offline at the time of writing today and returns the following message on use: “Service request failed. Please try again later“.

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Oxford Named First of Three UK Cities to Get New 5G Small Cell Mobile Boost

23rd Apr, 2025 (8 Comments)

Mobile infrastructure services provider Cornerstone (CTIL), which handles the UK network sharing agreement between O2 (Virgin Media) and Vodafone (Vantage Towers), has announced that Oxford will be the first of three major UK cities set for “enhanced [5G] mobile connectivity” in 2025 as they deploy a new “city-wide” small cell network.

BT Fail to Get CityFibre Ad Banned Over Full Fibre Availability Complaint UPDATE

23rd Apr, 2025 (29 Comments)

The Advertising Standards Authority (ASA) has declined to uphold a complaint against one of CityFibre’s direct mailing adverts for their new UK FTTP broadband network. The complaint was lodged by the BT Group after they suggested it “misleadingly implied there was no existing full fibre broadband at the address.”

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CEO of Broadband Operator F&W Networks Eyes Return to FTTP Build

23rd Apr, 2025 (2 Comments)

The CEO of alternative UK broadband operator F&W Networks‘ (Fibre and Wireless), José Luis San Martín, has today spoken to ISPreview, as part of a new interview, about his ambition for the company to ramp-up their roll-out of full fibre (FTTP) lines “once the market stabilises and financial conditions improve“. But they also remain “open” to discussions over consolidation.

Starlink Sort of Fix Broadband Capacity Limit in South East England

22nd Apr, 2025 (6 Comments)

SpaceX’s Starlink service, which offers ultrafast broadband speeds via a mega constellation of satellites in Low Earth Orbit (LEO), appears to have removed its capacity restrictions from the South East of England (originally covering the Greater London area and beyond). But new customers in that same area may now be hit with a £195 one-off “congestion charge” instead.

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NFU Warn Farms Being Excluded from UK Gigabit Broadband Rollout by Cost

22nd Apr, 2025 (9 Comments)

The National Farmers Union, which represents over 44,000 Farmers and Growers in England and Wales, has warned that a good proportion of farms in rural parts of the country are still being excluded from the ongoing deployment of gigabit-capable broadband ISP technology – often even when the network covers the local road.

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Ofcom Confirm Ban of Global Titles to Tackle Abuse of UK Mobile Networks

22nd Apr, 2025 (3 Comments)

The national telecoms regulator, Ofcom, has today confirmed that it will ban UK phone operators from leasing Global Titles (GTs) – numbers like +44 (for the United Kingdom) that support mobile services – to third parties. Sadly, such leasing can be misused to try and intercept messages and calls, disrupt the operation of networks and track the location of users of other networks.

O2 Expand UK 3G Mobile Switch Off to Norwich, Telford, Guildford and Torquay

22nd Apr, 2025 (12 Comments)

Mobile network operator O2 (Virgin Media) has today begun to notify customers about the next batch of four UK locations to go through their 3G mobile (broadband) switch-off programme, which recently started with a pilot in Durham (here). Norwich, Telford and Guildford will be the next areas to have 3G withdrawn on 16th July, with Torquay to follow on 4th August 2025.

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Summary of the Switching £ Credits Offered by UK Broadband ISPs

22nd Apr, 2025 (8 Comments)

Most internet providers typically try to entice new customers via a mix of direct discounts (e.g. cheaper monthly rental), gifts (e.g. free TV, shopping vouchers) or the inclusive addition of attractive value-added extras. But people often overlook that some ISPs also offer another type of switching incentive, a contract buyout, which is often not well promoted but can be significant.

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Virgin Media O2 UK Cuts Carbon Emissions by 56 Percent Since 2020

22nd Apr, 2025 (5 Comments)

Broadband, mobile and TV giant Virgin Media and O2 (VMO2) has today revealed that they’ve reduced carbon emissions by 56% against their 2020 baseline (up from 45% last year). At the same time, they also increased their fleet of Electric Vehicles (EV) to 350 (up from 281) – edging slowly toward their target to transition to a fully EV fleet by 2030 (c. 4,300 vehicles).

Starlink Preps New UTR-251 Router for Satellite Broadband Service

20th Apr, 2025 (2 Comments)

SpaceX’s Starlink service, which offers ultrafast broadband speeds via a mega constellation of satellites in Low Earth Orbit (LEO), has notified the Federal Communications Commission (FCC) in the USA of their intent to launch a new Wi-Fi router for their customers – model code UTR-251. The new kit appears positioned to replace the previous Gen 3 (UTR-231) kit, but it has some caveats.

Comparing ISP Prices for 1Gbps UK Home Broadband – 2025 vs 2022

19th Apr, 2025 (28 Comments)

A couple of years have now passed since ISPreview last examined how much money broadband ISPs were charging consumers for their gigabit broadband (1Gbps) tiers, so we’ve decided to take another look to see how things have changed between 2022, 2023 and 2025. But it might surprise some readers to learn that prices have broadly continued to fall.

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Study Examines Patchy UK Mobile Coverage on the South West Mainline

18th Apr, 2025 (12 Comments)

Network analyst firm Streetwave has conducted an anecdotal study of UK mobile coverage (4G, 5G etc.) and mobile broadband speeds along the South West Mainline – as operated by South Western Railway (SWR). This found that customers connected via mobile operator EE received the best coverage, while O2 were the weakest.

Fibrus Founder Criticises Openreach “Pole Tax” on UK Fibre Broadband Builds

17th Apr, 2025 (27 Comments)

The co-Founder & Chair of UK broadband ISP Fibrus, Conal Henry, has criticised network operator Openreach (BT Group) for the “pole tax” they claim is being levelled against them, which is said to be “twice the cost of paying our own staff, just to rent some poles and holes built by the British taxpayer“.

Which? Awards the Best and Worst UK Mobile Operators for H1 2025

17th Apr, 2025 (8 Comments)

Consumer magazine Which? has published the results from their latest UK mobile network satisfaction survey, which questioned 4,153 adults in January 2025 about their chosen operators. Overall, Smarty topped the table with a customer satisfaction score of 82%, while Three UK placed last on just 62%.