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Ofcom UK Proposes to Tweak One of Openreach’s QoS Targets

14th Jul, 2023 (7 Comments)

Ofcom has proposed to tweak how it calculates one of Openreach’s regulated Quality of Service (QoS) standards for Ethernet and Dark Fibre repairs, which would replace the current “on-time repair” target with a “mean time to repair” target. The change reflects the fact that the operator’s performance has improved, not worsened.

Grain Bring FTTP Broadband Rollout to Blyth in Northumberland

14th Jul, 2023 (17 Comments)

Homes and businesses in the Northumberland (England) town and civil parish of Blyth have been named as some of the next to benefit from Grain‘s (Grain Connect) ongoing roll out of a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network – using Point-to-Point (PTP) architecture.

Tesco Mobile, Sky Mobile and Giffgaff Praised for UK Customer Satisfaction

14th Jul, 2023 (24 Comments)

The Institute of Customer Service (ICS) has just published their latest biannual UK Customer Satisfaction Index (July 2023), which finds that Tesco Mobile (ranked 7th), Sky Mobile (ranked 16th) and giffgaff (ranked 34th) were the only telecommunications providers to make their table of the top 50 organisations.

Comms Council Unveil 2023 Best UK VoIP Provider Award Finalists

14th Jul, 2023 (2 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today published their annual shortlist of finalists for the organisation’s 2023 industry awards event.

Survey Claims Some UK People Struggle to Pay Broadband Bills

13th Jul, 2023 (22 Comments)

A new Which? survey conducted by Yonder has claimed that 7.2% of households missed a bill or housing payment during June 2023 and, among those who missed one or more bills, 32% struggled to pay for broadband and / or TV, rising to 42% for energy bills, 40% for council tax and 38% for water.

Openreach List Next 18 UK Areas for Copper Phone to Fibre Switch – Tranche 13

13th Jul, 2023 (17 Comments)

Openreach (BT) has confirmed the next batch of 18 UK exchanges under ‘Tranche 13‘ of their project to move away from older copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which in this case will also occur once over 75% of premises in each area are able to get FTTP broadband.

Broadband ISP Cuckoo Adopts Kraken Utilities Platform

13th Jul, 2023 (17 Comments)

UK ISP Cuckoo (Giganet), which sells broadband packages to consumers via Openreach’s full fibre (FTTP) network, has today signed a deal to adopt the cloud-based Kraken Utilities (part of Octopus Energy Group) platform, which they claim could lead to “better customer and employee satisfaction“.

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Ofcom UK to Publish Take-up of Social Tariffs by Provider

13th Jul, 2023 (9 Comments)

Ofcom has published an update on its action plan to support broadband and mobile customers during the cost-of-living crisis, which once again calls on UK ISPs to take “immediate action” to boost the take-up of cheaper social tariffs (available to those on state benefits) and promises to publish take-up data for each provider.

Ofcom Investigate Virgin Media UK Over Customer Cancellations UPDATE

13th Jul, 2023 (46 Comments)

The national telecoms and media regulator, Ofcom, has this morning announced that they’ve opened an investigation into the service cancellation practices of UK broadband ISP Virgin Media (VMO2), which follows customer complaints that suggest the “company is making it difficult for them to cancel their services“.

Unite Raise Conflict of Interest Concerns Over Vodafone and Three UK Merger

13th Jul, 2023 (16 Comments)

Unite the Union, which has previously expressed its opposition to Vodafone and Three UK’s proposed merger (here), is attempting to up the ante by pressing some of Vodafone’s largest shareholders (e.g. Blackrock, Vanguard, Norges Bank and local authority pension funds) to take a stand, on conflict of interest grounds, at the next AGM.

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RETN Launch New London to Paris Subsea Fibre Link

13th Jul, 2023 (6 Comments)

Network operator RETN has this week launched a new 550km long low latency network route between London and Paris (including a 149km submarine segment under the English Channel), which leverages the latest CrossChannel subsea cable – the first one to be built in almost 20 years.

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48% of Low Income Pensioners Struggle to Pay Broadband Bills

13th Jul, 2023 (20 Comments)

A new YouGov survey of 1,150 adults aged 65+ in England, which was commissioned by older people’s charity Independent Age, has claimed that 48% of respondents on a low income (under £15k a year) have struggled to keep up with their broadband ISP bill in the last 6 months (20% of those found it a constant struggle and 28% struggled from time to time).

Big UK Mobile and Broadband ISPs Commit to Cut Emissions

13th Jul, 2023 (1 Comment)

The Digital Connectivity Forum (DCF), an industry think-tank, has today announced that the UK’s largest mobile and broadband providers, including BT, Three UK, and Sky Broadband, among many others, have agreed to work together to reduce greenhouse gas (GHG) emissions from the telecoms supply chain.

Three UK Tops Ookla’s H1 Study of 5G Mobile Broadband Speeds

12th Jul, 2023 (16 Comments)

Ookla, which operates the popular Speedtest.net service, has published their latest Q1-Q2 2023 (H1) study into the performance of 5G based mobile broadband networks in the United Kingdom, which once again finds that Three UK continues to deliver the fastest median download speed (265.75 Mbps).

CityFibre Officially Launch 2.5Gbps FTTP Home Broadband Tier

12th Jul, 2023 (67 Comments)

As expect, CityFibre has today announced that they’ve officially made a new 2.5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network.

EE UK Partners NVIDIA to Launch New Cloud Gaming Bundles

12th Jul, 2023 (1 Comment)

Customers of EE‘s mobile and home broadband ISP packages may like to know that the UK network operator has now joined forces with NVIDIA to launch a new range of “great value cloud gaming offerings“, which include membership of the ‘GeForce NOW’ cloud gaming service (access to over 1,600 games).

Brsk Extend West Midlands UK Full Fibre Build to South Birmingham

12th Jul, 2023 (5 Comments)

Broadband ISP and network operator Brsk, which has so far built their gigabit speed Fibre-to-the-Premises (FTTP) network to cover 200,000 UK premises (rollout plan), has today announced that their West Midlands (England) focused deployment has been extended into South Birmingham.