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TalkTalk Prep UK Digital Voice Service and Wi-Fi Hub 2 Router UPDATE

7th May, 2022 (36 Comments)

Budget home broadband ISP TalkTalk appears to be getting closer to launching their own take on a Digital Voice (VoIP) product to replace analogue phone services, which will come alongside a number of connectivity options. One of those will also include the introduction of a new ‘Wi-Fi Hub 2‘ router.

Court Dismiss BT Appeal Against UK Landline Overcharging Ruling UPDATE

6th May, 2022 (4 Comments)

The Collective Action on Land Lines (CALL) has announced that the Court of Appeal (CoA) have dismissed BT’s appeal against an earlier ruling by the Competition Appeals Tribunal (CAT), which last year rejected the ISP’s attempt to stop a £600m class action claim related to the alleged overcharging of 2.3 million landline-only phone customers.

End of Contract Letters by UK Broadband ISPs Boost Re-Contracting

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

ISP Plusnet’s Missing 24/7 UK Support for Business Customers

6th May, 2022 (12 Comments)

Customers of Plusnet’s business broadband packages have recently begun to notice that the ISP has not been delivering on their pledge of offering “dedicated 24/7 UK based customer support“, with some users complaining that their phone lines close down after 8pm – the same time as the weekday cut-off for residential support.

New ISP Brillband Preps Launch of App-Based FTTP Broadband

5th May, 2022 (12 Comments)

A new UK ISP called Brillband has today soft-launched itself by proclaiming to be the “world’s first … app-based broadband provider,” which is said to have the “potential to completely change the way broadband is delivered” and is being backed by an initial investment of £660,000 from VC firm Fuel Ventures.

New Full Fibre Network from Stix Internet Goes Live in Yorkshire

5th May, 2022 (1 Comment)

Fixed wireless UK ISP Stix Internet has announced that the first rural homes and businesses have just gone live on their new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network near to Huddersfield in West Yorkshire (England), which is being supplied to consumers via their Northern Fibre sub-brand.

ISP Truespeed Freezes All UK FTTP Broadband Prices for 1 Year

5th May, 2022 (7 Comments)

Bath-based UK ISP Truespeed, which is busy building a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network across rural parts of Somerset (England), has today announced a 12-month price freeze for all of their residential and business customers to help them cope with rapidly rising living costs.

Starlink Adds Portability to LEO Satellite Broadband Service

5th May, 2022 (5 Comments)

SpaceX has begun sending out new emails to customers on their Starlink constellation of Low Earth Orbit (LEO) based ultrafast broadband ISP satellites, which announces the availability of their new ‘Portability‘ add-on (i.e. the ability to move the system to a different location and still receive service). But it’s NOT free.

FullFibre Ltd Extend FTTP Broadband Build to 22 New UK Towns

4th May, 2022 (14 Comments)

Exeter-based network builder FullFibre Limited has today announced that their UK rollout of a gigabit-capable Fibre-to-the-Premises (FTTP) based broadband ISP network has been expanded to a fourth region, which will see them spreading across the North Midlands and Yorkshire – starting with 22 new locations.

Shortlist for the Inaugural UK Fibre Awards 2022 Event Published

4th May, 2022 (4 Comments)

The inaugural UK Fibre Awards event has recently announced its first shortlist of potential winners for 2022, which lists various broadband ISPs and network builders across ten categories (e.g. Best Rural Fibre Provider, Best Urban Fibre Provider etc.). Some providers, such as Giganet, managed to be shortlisted across multiple categories.

Zen Internet UK Scraps Lifetime Price Guarantee for New Contracts

4th May, 2022 (16 Comments)

Last month we revealed that UK broadband ISP Zen Internet had put their headline grabbing “Lifetime Price Guarantee” pledge (i.e. no price rises for as long as a contracted customer stays with them) under review for new customer contracts (here). As expected, Zen has now confirmed that new customers will no longer be able to benefit.

Survey Claims Two Thirds of Brits Unaware of Right to Request Broadband USO

4th May, 2022 (22 Comments)

A new survey of 2,019 UK residents with broadband connections, which was conducted by National Broadband, has claimed that almost two thirds (63%) of broadband users in the UK do not know they are entitled to demand access to download speeds of 10Mbps+ (Universal Service Obligation). But this conclusion might not be correct.

ASA Ban Virgin Media Gig1 Fibre Ads Over Insufficient Comparison UPDATE

4th May, 2022 (12 Comments)

The Advertising Standards Authority (ASA) has responded to a BT complaint by banning a UK website and TV advert for Virgin Media’s Gig1 Fibre broadband package, which saw the operator promote itself as the “UK’s fastest major broadband provider“, after they failed to include sufficient information to verify their comparisons.

Gigaclear Back of Engineers Jacket Near Van

Rural ISP Gigaclear to Deploy FTTP Broadband in Wincanton

4th May, 2022 (2 Comments)

Infracapital-backed UK broadband ISP Gigaclear has announced that the next location to benefit from the rollout of their new gigabit-capable Fibre-to-the-Premises (FTTP) network will be the small rural town of Wincanton in South Somerset (England) – home to a local population of around 5,300.

Project-Gigabit-UK-Gov-Investment-Scheme-2025

Project Gigabit Begins National Rolling UK Open Market Review

3rd May, 2022 (9 Comments)

Back in January the Government’s Building Digital UK team “soft launched” a new National Rolling Open Market Review (NROMR) process for their £5bn Project Gigabit broadband rollout with a limited number of suppliers (here). Today they’ve launched another NROMR and are opening it up to more suppliers.

Jurassic Fibre Cuts Price and Extends Full Fibre in South West UK

3rd May, 2022 (24 Comments)

Exeter-based broadband ISP Jurassic Fibre, which is constructing a new gigabit-capable Fibre-to-the-Premises (FTTP) network across rural parts of South West England (Devon, Somerset and Dorset), has announced that their network has now started to go live in the towns of Crediton and Dorchester.

ISP Lightning Fibre Extends FTTP Broadband Rollout to Bexhill

3rd May, 2022 (3 Comments)

UK ISP Lightning Fibre, which is busy building a new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network to cover over 100,000 premises across parts of East Sussex in England, has today announced that they’ve begun to extend their deployment into the seaside town of Bexhill (Bexhill-on-Sea).