Articles for Category Tag - Alternative Dispute Resolution

The UK communications regulator, Ofcom, has launched a new review into its two Alternative Dispute Resolution (ADR) consumer complaint handlers – Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS) – after it was revealed that the system could sometimes impose unfair financial penalties against broadband ISPs.

The UK Internet Services Providers Association (ISPA) reports that members (ISPs) of the industry group will now gain expanded benefits if they also join up with the CISAS Alternative Dispute Resolution (ADR) scheme, which is designed to supplement a providers own internal consumer complaints procedures.