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Articles for Category Tag - Plusnet

EE, BT and Plusnet to Reintroduce UK Home Broadband Activation Fees

31st July, 2026 (26 Comments)

New customers looking to take a home broadband package from one of BT Group’s retail ISPs, including EE and Plusnet, will from today find that they’ll also need to start paying for a one-off broadband activation fee again. The providers haven’t charged an activation fee for the past few years, partly to help boost take-up (a common practice).

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TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026

23rd July, 2026 (2 Comments)

Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the most complaints from customers for fixed broadband services, while Sky Mobile came top of the naughty table for Mobile services and EE did the same for Pay TV. But complaint volumes have fallen to their lowest ever level.

BT Update – Openreach Lose 192K UK Broadband Lines as FTTP Covers 23.4M

23rd July, 2026 (27 Comments)

Telecoms giant BT Group just published a short trading update to the end June 2026, which reveals that Openreach lost a total of 192,000 broadband lines to rivals over the past quarter (improved from -203k last quarter). But their “full fibre” (FTTP) coverage grew to 23.4 million premises (up from 22.92m) and EE’s 5G+ mobile coverage reached 77% of the UK population.

600 Jobs at Risk as BT Confirm Plan to Close Liverpool City Centre Office

13th July, 2026 (36 Comments)

Telecoms and broadband giant BT Group (EE, Plusnet, Openreach etc.) has confirmed that, as part of their long-running programme to modernise and consolidate the number of offices they have across the United Kingdom, they’ve decided to close their Liverpool city centre office at The Plaza in St Paul’s Square – putting hundreds of jobs at risk.

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H1 2026 Study Names Top UK Fastest Mobile and Home Broadband ISPs

15th June, 2026 (3 Comments)

We’ve today published ISPreview’s first biannual study of the United Kingdom’s broadband download and upload speeds for 2026, which covers the first half of the year. The report reveals how the performance of the fastest fixed line internet providers, mobile network operators and Starlink (satellite) services has changed since the end of 2025

BT and EE’s UK Websites and Apps Experiencing Service Disruptions UPDATE4

5th June, 2026 (13 Comments)

Customers of broadband and mobile providers BT and EE (possibly also including Plusnet) appear to have been suffering from difficulties accessing or using their online accounts, official apps and webmail today. But the feedback appears to suggest that it might not be impacting every service, subscriber or platform in the same way.

Plusnet UK Discount 900Mbps FTTP Broadband to £28.99pm with £150 Reward

29th May, 2026 (0 Comments)

UK ISP Plusnet has updated the discounts on their home broadband plans for new customers, which for example has slashed the monthly price of their top 900Mbps (gigabit) Fibre-to-the-Premises (FTTP) package to just £28.99 per month on a 24-month term. Some packages also now include reward cards (pre-paid Mastercards) worth up to £150.

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BT Group Loses 203K UK Broadband Lines and Grows FTTP to 23 Million Premises

21st May, 2026 (38 Comments)

The BT Group has published their H2 FY26 biannual results, which saw total half year revenues of £9,840m (up from £9,806m in H1) and another quarterly UK decline in Openreach’s broadband lines of -203k (down from -210k in Q3 FY26) – full year losses totalled 825k. But the network operator still grew their full fibre (FTTP) coverage by 2.608 million premises in H2 (vs 2.23m in H1) to total 23m.

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Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (7 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

BT Refreshes UK Consumer Brands and Relaunches BT Mobile Service

7th May, 2026 (42 Comments)

Broadband and telecoms giant BT Group has this afternoon confirmed last week’s leak (here) by announcing somewhat of a UK consumer brand resuscitation for BT and a refresh for their other consumer divisions (EE and Plusnet). The move will, among other things, revive their BT Mobile brand for basic 30 day rolling SIM Only contracts and introduces free security upgrades for home users.

BT Mobile UK Brand Tipped for Revival Next Week by UK Telecoms Giant UPDATE

30th April, 2026 (30 Comments)

The CEO of BT Group, Allison Kirkby, is reportedly set to revive the BT Mobile brand next week for consumers alongside a new “Brilliant Things” slogan and major advertising campaign. The move is expected to mark another step back from the telecoms and broadband giants prior strategy of turning EE into the group’s “flagship brand for our consumer customers“.

Ofcom Investigates BT Over Accuracy of UK Telecoms Information Requests

29th April, 2026 (2 Comments)

The telecoms regulator has this morning opened a new investigation into BT, which will examine whether the information they provided in relation to a range of data – concerning the experience of customers who have entered into an agreement or placed an order for fixed phone and broadband services from EE and Plusnet – was accurate.

BT to Close Older UK Contact Centres in Accrington, Blackburn and Doxford

25th March, 2026 (1 Comment)

Telecoms and broadband giant BT Group (EE, Plusnet, Openreach etc.) has confirmed to ISPreview that, as part of their ongoing programme to modernise and consolidate the number of offices they have across the United Kingdom, they’ve decided to close their Contact Centres in Accrington, Blackburn and Doxford.

New Which Survey Awards Best and Worst UK Broadband ISPs for 2026

17th March, 2026 (8 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 5,235 UK members of the public (Dec 2025 to Jan 2026) about their internet providers. Once again Zen Internet came top of the pack with a customer score of 84%, while NOW TV (NOW Broadband) hit rock bottom on 54%.

BT, EE and Plusnet Give Broadband Price Hikes Reprieve to New UK Customers

1st March, 2026 (19 Comments)

Broadband ISPs BT, EE and Plusnet have tweaked their policy on annual price rises so that new customers who join after 1st March 2026 will not immediately be hit by their latest +£4 monthly price hike (first announced in July 2025), which is due to be introduced a month later in April 2026.

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Vodafone UK Named Best Broadband ISP in Expert Reviews Awards 2026

26th February, 2026 (14 Comments)

Consumer website Expert Reviews has published the winners of their annual Best Broadband Awards 2026 event, which surveyed UK consumers in an effort to identify the best Internet Service Providers (ISP) across a range of categories. Overall most of the awards were scooped up by Vodafone, followed by Plusnet.

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EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

19th February, 2026 (1 Comment)

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV.