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Articles for Category Tag - Plusnet

 
money investment broadband

3rd April, 2019 (1 Comment)

A new survey of around 6,500 respondents has revealed that most UK consumers who haggled for a lower price with one of the largest fixed line broadband ISPs or mobile network operators were successful in saving money. Sky Broadband (Sky TV) appeared to be the most likely to give a discount.

network disconnected broadband isp lan router uk

31st March, 2019 (10 Comments)

Ofcom’s new system of automatic compensation will tomorrow be introduced, which requires major UK ISPs to compensate consumers (cash or bill credits) for a total loss of broadband connectivity (i.e. if the outage lasts longer than 2 working days), missed appointments or delayed installs.

plusnet uk

12th March, 2019 (18 Comments)

Several months have now passed since budget broadband ISP Plusnet, which is part of the BT Group, migrated their old billing system to a “brand-new” platform and sadly it appears as if some customers are continuing to report a variety of different problems and bugs.

bt uk isp logo

28th February, 2019 (0 Comments)

Telecoms giant BT has today announced that they’re creating more than 1,600 new apprenticeship and graduate jobs across areas such as engineering, customer service, TV production and cyber-security (inc. within EE and Plusnet). The new recruits will join its over 82,800 strong UK workforce during 2019.

broadband uk isp speed discussion

28th February, 2019 (11 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

TalkTalk Logo 2017

27th February, 2019 (11 Comments)

A complaint by UK broadband ISP Plusnet has resulted in the Advertising Standards Authority (ASA) banning a website and TV advert for TalkTalk’s service, which saw them “misleadingly” claim to be the “only major provider to guarantee no mid-contract broadband price rises on all our plans.” Except they aren’t.

gold best broadband isp award cup

8th February, 2019 (9 Comments)

The annual uSwitch.com Awards 2019 event took place last night, which saw various wins for broadband ISPs Vodafone, Virgin Media, Plusnet and TalkTalk. Meanwhile Sky (Sky Broadband) scooped several categories for their Mobile service and sibling NOW TV scooped the best TV provider gong.

consumer complaint uk red triangle warning sign

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

bt uk isp logo

7th January, 2019 (41 Comments)

Consumer UK ISP BT has begun to trial a new way of checking customer broadband speeds, which sounds like it will require special code (firmware) to be added on to the end-users router (Smart Hub etc.) in order to test and monitor their line. This could help them to comply with Ofcom’s forthcoming changes.

gold stars uk best broadband isp

7th January, 2019 (19 Comments)

Comparing fixed line broadband and phone providers can often result in a headache of confusing choices and not everybody shops around for the best deal, even though they probably should. In this guide we aim to simplify the options and quicken the process of choosing an ISP with our own picks.

netflix uk unlimited broadband movie streaming

31st December, 2018 (6 Comments)

Internet Movie and TV video streaming giant Netflix UK has recently published the latest update of their broadband ISP speed index, which reveals that cable operator Virgin Media is still the fastest provider for their service in 2018 and also going all the way back to 2014. But being the fastest here doesn’t really matter.

broadband speed red metre uk download vs upload isp

27th December, 2018 (8 Comments)

We’ve looked back at 2018 to see how the average download and upload speeds have changed across national fixed line broadband ISPs and mobile operators, although it’s no surprise to find that Virgin Media (fixed) and EE (mobile) are still front runners. But the picture changes when alternative “full fibre” ISPs are included.

money pound sterling coins

7th December, 2018 (2 Comments)

Consumer magazine Which? has surveyed 3,000 of its UK members and concluded that broadband ISP customers who remain with their provider, and don’t haggle for a better price (i.e. after their minimum contract term has ended), are being hit with so-called “loyalty penalties” of up to £220 a year on average.

speed broadband meter on grey background uk

5th December, 2018 (16 Comments)

Internet speed analyst firm SamKnows has this week posted the results from a limited run of their new “sensationally accurate” broadband ISP speedtest tool, which was tested last month as part of support for some research that the BBC’s Watchdog TV show was doing. Unsurprisingly Virgin Media came top, with TalkTalk bottom.

money pile

21st November, 2018 (0 Comments)

Low cost UK ISPs Plusnet and John Lewis have today both introduced new Black Friday discounts on their broadband (ADSL2+ / FTTC) and phone packages, which include reductions in monthly rentals and various different reward cards. Rather than do two articles we’ve decided to merge them.

1st place cup broadband award

10th November, 2018 (13 Comments)

A new survey by consumer magazine Which? has named the best and worst rated 12 home broadband ISPs for customer satisfaction, which saw Zen Internet (86%) come top and Sky Broadband (47%) fall to the bottom. But the survey also warned that many people are paying over the odds by choosing to remain loyal.

complaint UK consumer broadband isp and phone gripes

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

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