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Articles for Category Tag - Plusnet

BT to Close Older UK Contact Centres in Accrington, Blackburn and Doxford

25th March, 2026 (1 Comment)

Telecoms and broadband giant BT Group (EE, Plusnet, Openreach etc.) has confirmed to ISPreview that, as part of their ongoing programme to modernise and consolidate the number of offices they have across the United Kingdom, they’ve decided to close their Contact Centres in Accrington, Blackburn and Doxford.

New Which Survey Awards Best and Worst UK Broadband ISPs for 2026

17th March, 2026 (8 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 5,235 UK members of the public (Dec 2025 to Jan 2026) about their internet providers. Once again Zen Internet came top of the pack with a customer score of 84%, while NOW TV (NOW Broadband) hit rock bottom on 54%.

BT, EE and Plusnet Give Broadband Price Hikes Reprieve to New UK Customers

1st March, 2026 (19 Comments)

Broadband ISPs BT, EE and Plusnet have tweaked their policy on annual price rises so that new customers who join after 1st March 2026 will not immediately be hit by their latest +£4 monthly price hike (first announced in July 2025), which is due to be introduced a month later in April 2026.

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Vodafone UK Named Best Broadband ISP in Expert Reviews Awards 2026

26th February, 2026 (14 Comments)

Consumer website Expert Reviews has published the winners of their annual Best Broadband Awards 2026 event, which surveyed UK consumers in an effort to identify the best Internet Service Providers (ISP) across a range of categories. Overall most of the awards were scooped up by Vodafone, followed by Plusnet.

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EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

19th February, 2026 (1 Comment)

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV.

Uswitch 2026 Awards Name Top UK Broadband ISP and Mobile Providers

6th February, 2026 (7 Comments)

Comparison site Uswitch.com has named the winners of their annual 2026 Telecoms Awards, which among things saw EE scooping the win for best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award for the second year in a row and VOXI scooped the win for best mobile “Network of the Year“ etc.

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BT Results – Openreach Lose 210k UK Broadband Lines as FTTP Cover Hits 21.4M

5th February, 2026 (28 Comments)

Telecoms giant BT Group just published a short trading update to the end December 2025 (Q3 FY26), which reveals that Openreach lost a total of 210,000 broadband lines to rivals over the past quarter (down from 242k in Sept 2025). But their “full fibre” (FTTP) coverage grew to 21.4 million premises (up from 20.3m) and take-up increased to 38% (up from 37.66%).

BT and EE to Shift Legacy UK Customers to Pounds and Pence Pricing Policy

16th January, 2026 (24 Comments)

Broadband and mobile giant BT (EE) has today announced that they’re following the UK government’s latest guidance, which requested that they “proactively move customers onto price changes with clear pounds and pence pricing amounts instead of inflation-linked rises“. But the risk is that this may result in some customers being hit by much bigger mid-contract price hikes in the future.

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The H2 2025 Top Fastest UK Mobile and Home Broadband ISPs

30th December, 2025 (0 Comments)

ISPreview has today published our final biannual study of the United Kingdom’s broadband download and upload speeds for 2025. This reveals how the performance of the fastest nationally available fixed line internet providers, mobile network operators and Starlink (satellite) services has changed since H1 (mid-year).

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Opensignal 2025 Study Ranks Big UK Broadband ISPs by Quality and Speed

17th December, 2025 (5 Comments)

Internet connection testing firm Opensignal has today published their 2025 Fixed Broadband Experience report, which gauges the performance of major ISPs across the UK including BT (inc. EE), Sky Broadband, TalkTalk, Three UK, Virgin Media and Vodafone. Overall, Virgin Media scored wins in every single national connectivity category.

Broadband ISP Plusnet Launch Black Friday SALE and Reward Cards up to £180

26th November, 2025 (0 Comments)

UK ISP Plusnet has kicked off the Black Friday sale across their home broadband packages for new customers, which bundles big discounts on the monthly prices of their Fibre-to-the-Premises (FTTP) and FTTC based packages with Reward Cards (pre-paid Mastercards) that are now worth up to £180.

Broadband ISP BT Ponders Possible £50 Charge for Missed UK Appointments

22nd November, 2025 (24 Comments)

Information allegedly leaked from inside broadband ISP BT (inc. EE and Plusnet) suggests that customers may in the future have to face a charge of £50 for a missed appointment, such as when the engineer turns up on time to find that the customer is not present. But the provider doesn’t currently plan to enforce this.

BT See Openreach UK Broadband Lines Fall by 242k as FTTP Covers 20.3M Premises

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Plusnet Discounts UK Full Fibre Broadband Plans and Adds £150 Gift Card

5th September, 2025 (0 Comments)

UK ISP Plusnet has introduced a bunch of new discounts across their home broadband packages for new customers. For example, they’ve cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to one of its lowest ever levels – £33.99 per month on a 24-month term – and thrown in a £150 Reward Card (pre-paid Mastercard) for good measure.

Broadband ISP Plusnet Reportedly Cuts Over 100 More UK Jobs

15th August, 2025 (32 Comments)

The latest company accounts for broadband ISP Plusnet, which is part of wider BT Group, has revealed that the company’s turnover fell by -15% to £343m in the year to 31st March 2025 (down from £402m last year) and their employee headcount declined by 133 to total 944.

Plusnet Discounts UK FTTP Broadband Packages and Adds Rewards

8th August, 2025 (0 Comments)

UK ISP Plusnet has refreshed the discounts they offer across their home broadband plans for new customers, which for example has cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £36.99 per month on a 24-month term (mid-contract price hikes apply). Some packages also now include reward cards worth up to £100.