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Articles for Category Tag - Plusnet

 
plusnet uk

8th October, 2019 (13 Comments)

Budget UK ISP Plusnet has recently announced another round of annual price rises on their broadband and phone services, which are set to be introduced just before Christmas on 3rd December 2019. On that same day the provider will also withdraw their old “broadband without line rental” packages from sale for new customers.

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25th September, 2019 (9 Comments)

The UK telecoms regulator, Ofcom, has concluded their review of broadband ISP pricing and agreed industry changes that are designed to protect “vulnerable” consumers (e.g. pensioners) from “loyalty penalties,” which references how loyal customers (those who don’t switch or renegotiate) often end up paying more.

plusnet uk

15th September, 2019 (7 Comments)

The fallout from last year’s troubled migration to a new billing platform has continued after broadband ISP Plusnet confirmed that, in yet another blunder, their system failed to take payments from hundreds of customers for a period of several months. As a result some subscribers are about to be hit with a large backdated bill.

plusnet uk

14th August, 2019 (7 Comments)

Customers of UK ISP Plusnet, which is a BT sibling company, who take the £5 per month BTSport TV App add-on on a 30 day contract have been left in shock after the provider suddenly began informing them that the price they currently pay would be hiked by 100% from 17th September 2019.

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23rd July, 2019 (11 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

woman customer complaints call center vector illustration eps 10

18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

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24th June, 2019 (20 Comments)

As the first half of 2019 comes to an end we’ve taken a look back to see how average broadband download and upload speeds have changed across the top fastest national fixed line ISPs and 4G mobile operators. Overall the picture is one of gradual improvement, thanks to rising take-up of faster connections.

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15th June, 2019 (15 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

plusnet uk

8th June, 2019 (25 Comments)

Broadband provider Plusnet has blamed a “system error” after a switch of payment providers resulted in the ISP failing to collect the January 2019 payments from a small number of their mobile customers. The issue was corrected but some of those hit discovered that their credit files had been given a negative mark.

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22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

plusnet uk

22nd May, 2019 (5 Comments)

Low cost UK ISP Plusnet has discounted the price of their entry-level ADSL2+ (10Mbps avg.) based unlimited broadband and phone bundle to just £17 per month for the first 12 months of service (including free activation), which seems designed to challenge the price points of rivals TalkTalk, Post Office and Direct Save Telecom.

speed up broadband internet uk performance

8th May, 2019 (20 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

consumer complaints and feedback uk isp

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

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30th April, 2019 (0 Comments)

A new study from UK broadband provider Plusnet has run the 20 most populous EU countries through ten varied ranking factors in order to find out which of them best meets the demands of remote workers in 2019. The outcome sees the Netherlands coming top, with the United Kingdom placing 4th.

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3rd April, 2019 (1 Comment)

A new survey of around 6,500 respondents has revealed that most UK consumers who haggled for a lower price with one of the largest fixed line broadband ISPs or mobile network operators were successful in saving money. Sky Broadband (Sky TV) appeared to be the most likely to give a discount.

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31st March, 2019 (11 Comments)

Ofcom’s new system of automatic compensation will tomorrow be introduced, which requires major UK ISPs to compensate consumers (cash or bill credits) for a total loss of broadband connectivity (i.e. if the outage lasts longer than 2 working days), missed appointments or delayed installs.

plusnet uk

12th March, 2019 (38 Comments)

Several months have now passed since budget broadband ISP Plusnet, which is part of the BT Group, migrated their old billing system to a “brand-new” platform and sadly it appears as if some customers are continuing to report a variety of different problems and bugs.

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