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Articles for Category Tag - Plusnet

 

21st November, 2019 (2 Comments)

Strictly speaking UK ISP Plusnet already started their Black Friday discounts last week (here), although they perhaps saw what some of their rivals were doing and have now introduced further reductions on their two FTTC “fibre broadband” and phone plans. As before, these will run until 2nd December.

19th November, 2019 (7 Comments)

The latest Q2 2019 consumer complaints report from Ofcom has confirmed that UK ISP Vodafone attracted the most moans for fixed line broadband, while Plusnet were the worst for landline phone and Virgin Media did the same for both Mobile and Pay TV. On the flip side Sky Broadband generated the fewest gripes.

18th November, 2019 (42 Comments)

Some customers of Plusnet’s broadband service, specifically those using their Hub One router (re-branded BT HomeHub 5A), are suffering from unstable internet connectivity when connecting to devices via the 5GHz WiFi band. The issue began earlier this year.

13th November, 2019 (4 Comments)

Low cost ISP Plusnet has become the latest provider to tweak their existing discounts a little lower ahead of the annual Black Friday and Cyber Monday sales event. The main bonus is an included offer of £75 cashback on every package and a slight reduction in monthly price over their prior promotions.

11th November, 2019 (17 Comments)

The long standing CEO of low cost broadband ISP Plusnet, Andy Baker, has announced that he will step down as the provider completes its integration into BT’s Consumer division. Despite this the business will retain some independence (i.e. helping to differentiate their packages) and will continue to be based out of Sheffield and Leeds.

23rd October, 2019 (10 Comments)

Over the past few years many of the broadband ISP market’s smallest and biggest UK players, such as BT and Sky Broadband, have deployed the “new” IPv6 internet addressing standard. Sadly the same cannot be said for Virgin Media, TalkTalk, Vodafone and Plusnet. We asked each for an update and here’s what they said.

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8th October, 2019 (14 Comments)

Budget UK ISP Plusnet has recently announced another round of annual price rises on their broadband and phone services, which are set to be introduced just before Christmas on 3rd December 2019. On that same day the provider will also withdraw their old “broadband without line rental” packages from sale for new customers.

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25th September, 2019 (9 Comments)

The UK telecoms regulator, Ofcom, has concluded their review of broadband ISP pricing and agreed industry changes that are designed to protect “vulnerable” consumers (e.g. pensioners) from “loyalty penalties,” which references how loyal customers (those who don’t switch or renegotiate) often end up paying more.

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15th September, 2019 (7 Comments)

The fallout from last year’s troubled migration to a new billing platform has continued after broadband ISP Plusnet confirmed that, in yet another blunder, their system failed to take payments from hundreds of customers for a period of several months. As a result some subscribers are about to be hit with a large backdated bill.

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14th August, 2019 (7 Comments)

Customers of UK ISP Plusnet, which is a BT sibling company, who take the £5 per month BTSport TV App add-on on a 30 day contract have been left in shock after the provider suddenly began informing them that the price they currently pay would be hiked by 100% from 17th September 2019.

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23rd July, 2019 (11 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

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18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

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24th June, 2019 (20 Comments)

As the first half of 2019 comes to an end we’ve taken a look back to see how average broadband download and upload speeds have changed across the top fastest national fixed line ISPs and 4G mobile operators. Overall the picture is one of gradual improvement, thanks to rising take-up of faster connections.

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15th June, 2019 (15 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

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8th June, 2019 (25 Comments)

Broadband provider Plusnet has blamed a “system error” after a switch of payment providers resulted in the ISP failing to collect the January 2019 payments from a small number of their mobile customers. The issue was corrected but some of those hit discovered that their credit files had been given a negative mark.

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22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

plusnet uk

22nd May, 2019 (5 Comments)

Low cost UK ISP Plusnet has discounted the price of their entry-level ADSL2+ (10Mbps avg.) based unlimited broadband and phone bundle to just £17 per month for the first 12 months of service (including free activation), which seems designed to challenge the price points of rivals TalkTalk, Post Office and Direct Save Telecom.

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