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Articles for Category Tag - Plusnet

 

14th November, 2020 (28 Comments)

After almost 20 months of waiting it’s become increasingly disappointing to find that three of the UK home broadband ISPs that originally pledged their support to Ofcom’s new automatic compensation system for customers – Vodafone, Plusnet and EE – have yet to officially join the scheme.

13th November, 2020 (17 Comments)

Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.

12th November, 2020 (18 Comments)

UK ISP Plusnet has today followed other providers by introducing new “Black Friday” focused discounts on their ADSL and FTTC based broadband and phone packages, which further reduce their monthly prices for the first 18 months of service and thrown in a “Reward Card” (pre-paid Mastercard) worth up to £60.

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

bt beyond limits uk isp logo

29th October, 2020 (25 Comments)

The BT Group has today published their Q2 2020/21 results, which saw Openreach expand their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network to cover 3.5 million UK premises (up from 2.98m last quarter). The full fibre build rate has now hit 40,000 premises per week (up from c.34,000).

21st October, 2020 (11 Comments)

Ookla, which runs the popular Speedtest.net service, has this week published their latest Q3 2020 study of UK fixed broadband and mobile data speeds across the market’s largest providers, which perhaps unsurprisingly sees Virgin Media (fixed) and EE (mobile) come top of the table.

plusnet uk

19th October, 2020 (59 Comments)

Budget broadband ISP Plusnet has informed us that they’re refocusing their strategic direction, with a renewed push into the value market by “concentrating on its three core strengths – simplicity, reliability and award-winning customer service.” So it’s out with the old tag line – “we’ll do you proud” – and in the with the new – “that’ll do“.

plusnet uk

7th October, 2020 (19 Comments)

In a predictable move UK broadband ISP Plusnet has today gone the same way as their parent (BT) by announcing their intention to hike prices, which will see future increases on contracts taken on or after October 7th 2020 being calculated by the Consumer Price Index (CPI) rate of inflation plus an additional 3.9%.

3rd October, 2020 (46 Comments)

The Communications Workers Union (CWU) has threatened possible strike action against broadband and mobile giant BT after details of the operator’s plan to slash redundancy payments in half were leaked, which comes as many jobs are being lost due to the operator’s new office re-location strategy (closing many existing sites).

complaints ofcom report isp broadband tv phone mobile

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).

31st July, 2020 (22 Comments)

BT has today published their Q1 2020/21 results, which reveals that Openreach has expanded their “ultrafast broadband” ISP network to cover 5.81 million UK premises (up from 5.4m last quarter) and that includes 2.98m on FTTP (up from 2.57m) and 2.83m on G.fast (up from 2.81m). Plus 5G via EE is now live in 100 cities and towns.

Hands holding british pound coin and small money pouch

28th July, 2020 (2 Comments)

Industry regulator Ofcom has today secured new commitments from UK ISPs EE, Plusnet and Sky Broadband to reduce prices automatically for “vulnerable customers” who are out of contract, which mirrors a similar move agreed last year with BT, TalkTalk and Virgin Media. Savings of £270m are forecast.

23rd July, 2020 (8 Comments)

Customers of budget UK ISP Plusnet have informed us that they’ve been notified of an annual price increase on their broadband and phone line rental services, but the good news is that the cost will only be going up by 1.5% in line with the Consumer Price Index (CPI) rate of inflation (as published by the ONS for April 2020).

1st July, 2020 (22 Comments)

UK ISP Plusnet has introduced new discounts on their ADSL and FTTC based broadband and phone packages, which reduce their monthly prices for the first 18 month contract term. On top of that they’ve also thrown in a “Reward Card” (pre-paid Mastercard) worth between £50 to £60.

29th June, 2020 (1 Comment)

Once again we’ve taken our biannual look back to see how average download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Overall the COVID-19 crisis has produced a broad downward trend in H1 2020, but Virgin Media remains top for fixed lines and EE top for mobile.

19th May, 2020 (12 Comments)

Ofcom has published their latest Q4 2019 consumer complaints data, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while Plusnet were the worst for landline phone and Virgin Media sat on the naughty step for Pay TV. On the flip side Sky (Sky Broadband, Sky TV) attracted the fewest moans from consumers.

 Cheapest Superfast Broadband ISPs
  • Vodafone £21.50
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £21.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £50 Reward Card
  • NOW TV £22.00 (*40.00)
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
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  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
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