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Articles for Category Tag - Plusnet

 
BT-Group-Head-office-front-One-Braham-PR-290125

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).

woman customer complaints call center vector illustration eps 10

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Plusnet-Broadband-Router-2023

5th September, 2025 (0 Comments)

UK ISP Plusnet has introduced a bunch of new discounts across their home broadband packages for new customers. For example, they’ve cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to one of its lowest ever levels – £33.99 per month on a 24-month term – and thrown in a £150 Reward Card (pre-paid Mastercard) for good measure.

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Plusnet-3D-Logo-2023

15th August, 2025 (32 Comments)

The latest company accounts for broadband ISP Plusnet, which is part of wider BT Group, has revealed that the company’s turnover fell by -15% to £343m in the year to 31st March 2025 (down from £402m last year) and their employee headcount declined by 133 to total 944.

Plusnet-Broadband-Router-2023

8th August, 2025 (0 Comments)

UK ISP Plusnet has refreshed the discounts they offer across their home broadband plans for new customers, which for example has cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £36.99 per month on a 24-month term (mid-contract price hikes apply). Some packages also now include reward cards worth up to £100.

complaints ofcom report isp broadband tv phone mobile

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

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gold best broadband isp award cup

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

British sterling one pound coin currency

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

Price rises arrow with bag of UK pounds sterling GBP

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.

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BT-Group-CEO-Allison-Kirkby-sitting-down-PR-290125

24th July, 2025 (72 Comments)

Telecoms giant BT Group just published a short trading update to the end June 2025 (Q1 FY26), which reveals that Openreach lost another 169,000 total broadband lines to rival networks over the past quarter (down from 243k in the previous quarter). But they also saw their “full fibre” (FTTP) coverage grow to over 19 million premises (up by 1m) and take-up increased to 37% (up from 36.13%).

Broadband-UK-speed-meter-multiple-colours

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.

Gold Award Trophy Held in Hand 123RF - 166249402

18th June, 2025 (10 Comments)

The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the “Best Broadband Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.

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Email Inbox Electronic Communication 123rf

11th June, 2025 (21 Comments)

Internet provider Plusnet recently began notifying customers that they “will no longer be offering an email service to new or existing” users of their broadband service, and have instead begun the process of migrating users of their legacy services (inc. webspace and domains) to a new platform. But the new service won’t remain free.

BT Group -Sign-on-Office-Window-2025

23rd May, 2025 (15 Comments)

Telecoms and broadband giant BT appears to be facing another dispute over workers pay after the Prospect union, which represents a majority of staff at management grades within the UK company, overwhelmingly rejected a “derisory” pay offer from the employer (96% of those who voted elected to reject the offer on turnout of 68%).

consumer satisfaction broadband rating

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

BT Engineer Looking at UK Map on Tablet

22nd May, 2025 (48 Comments)

The BT Group has today published their biannual full year (H2 FY25) results to March 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage in H2 (up from 2.1m in H1) to cover 18.08m (4.9m in rural areas) and will accelerate its rollout by 20%. But broadband line losses to rivals hit 243k in the last quarter (up from 208k).

woman customer complaints call center vector illustration eps 10

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

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