Home » UK ISP News Archive » Article Tag: Plusnet (493 Posts)

Articles for Category Tag - Plusnet

Email Inbox Electronic Communication 123rf

Broadband ISP Plusnet UK Leaves Some Email Users Cut-off for Weeks

7th December, 2024 (3 Comments)

Low-cost internet provider Plusnet, which is part of the wider BT Group, has got itself into a bit of hot water with a small collection of their old legacy email users after leaving them unable to access their inboxes for several weeks. But despite the passage of time, the provider still won’t say what has caused the problem or when it will be fixed.

Opensignal 2024 Study Ranks UK Broadband ISPs by Quality and Speed

5th December, 2024 (9 Comments)

Internet benchmarking firm Opensignal has today published their “definitive” 2024 Fixed Broadband Experience report, which gauges the performance of various internet service providers across the UK and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland). Overall, Virgin Media came top in the national scores, but the regional results are different.

complaints ofcom report isp broadband tv phone mobile

Ofcom Put NOW, EE and O2 on Naughty Step for UK Telecoms Complaints – Q2 2024

14th November, 2024 (9 Comments)

Ofcom has published their latest Q2 2024 study of UK consumer complaints, which names and shames NOW Broadband (NOW TV) for being the worst provider by attracting the most complaints about broadband, while EE did the same for landline phone and O2 took most flak mobile. Finally, both EE and Virgin Media were jointly on the naughty step for Pay TV.

BT-Group-2024-name-on-side-of-office-building

BT Group See FTTP Broadband Cover 15.9 Million UK Premises as 5G Tops 80 Percent UPDATE

7th November, 2024 (29 Comments)

The BT Group has today published their latest biannual H1 FY25 results to Sept 2024, which reveals that Openreach’s UK full fibre (FTTP) broadband ISP network added 2.1 million premises to their coverage in H1 to cover 15.9m, while EE’s 5G mobile coverage increased to 80% of the population (up from 75% in H2 FY24). The fibre build rate has also been accelerated again.

UK ISP Plusnet Discounts 900Mbps FTTP Broadband to £39.99

17th October, 2024 (0 Comments)

Broadband ISP Plusnet has this week introduced a bunch of new discounts across their home broadband packages for new customers, which for example have reduced the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £39.99 per month on a 24-month term.

ASA Ban Ads for Major UK Telecoms Providers Over Misleading Price Hikes UPDATE

9th October, 2024 (9 Comments)

The UK Advertising Standards Authority (ASA) has today banned a series of website-based adverts for major broadband ISPs and mobile network operators, including BT, EE, Plusnet, TalkTalk, O2 and Virgin Media, after the way they all presented their annual mid-contract price hikes was found to be “misleading“.

Opensignal Ranks Largest 14 UK Broadband ISPs by Reliability

2nd August, 2024 (6 Comments)

Benchmarking firm Opensignal has today published a complementary study to their recent research into the differences in broadband reliability across countries (here), which reveals the ISPs that deliver the strongest and poorest “broadband reliability experience” in the UK. Suffice to say that it’s a good day for Virgin Media and altnets.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (8 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

BT Group Extend FTTP Broadband Cover to 15 Million UK Premises

25th July, 2024 (17 Comments)

Telecoms giant BT Group have today posted a brief trading update to the end of June 2024, which reveals that Openreach added another 1 million premises (unchanged on the previous quarter) to the coverage of their full fibre (FTTP) broadband ISP network – delivering total coverage to 15 million. Take-up also held at a steady 34%.

Gold Award Trophy Held in Hand 123RF - 166249402

GWS Rank Virgin Media and EE Best for UK Broadband and Mobile in H1 2024

16th July, 2024 (10 Comments)

Network testing firm Global Wireless Solutions has today published the results of a new study that examined connectivity experiences in the UK, which saw Virgin Media (O2) win two awards for ‘Best Broadband Experience‘ and ‘Best Combined Connectivity Experience‘, while EE came top for ‘Best Mobile Experience‘.

Broadband ISP Plusnet to Introduce New UK Price Hikes Policy UPDATE

5th July, 2024 (13 Comments)

Low-cost focused UK broadband ISP Plusnet, which is a BT Group (EE) sibling, is to follow their parents by introducing a new pricing model, which moves away from the old percentage (%) figures and inflation (CPI) approach to annual price hikes. Instead, from 9th July 2024, they’ll introduce a “clear and simple” view of future price rises, expressed in “pounds and pence“.

Top Fastest UK Mobile and Home Broadband ISPs for H1 2024

24th June, 2024 (12 Comments)

Today we’re taking our usual biannual look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile operators and Starlink (satellite) since the end of 2023. Overall, broadband speeds have continued to improve, albeit not without some surprises.

Broadband ISP Plusnet Confirm Closure Date of UK Mobile Service

2nd June, 2024 (14 Comments)

Budget UK ISP Plusnet, which is typically positioned as BT’s low-cost division for basic internet access services, has now confirmed that their own-brand of EE powered Pay Monthly SIM-Only Mobile plans will finally be closing “throughout” this month (June 2024). Customers must transfer before their accounts are closed to avoid losing their service and number.

Ofcom Fines BT £2.8m Over UK Customer Contract Info Failings UPDATE

22nd May, 2024 (13 Comments)

The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of £2.8 million, which occurred after their investigation found the operator had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

BT Group Grows FTTP to 13.81m UK Premises as Openreach Picked for Project Gigabit

16th May, 2024 (13 Comments)

The latest BT Group H2 FY24 results to March 2024 reveal that Openreach’s UK full fibre (FTTP) broadband ISP network added 1 million premises to their coverage in the quarter to cover 13.812m, while EE’s 5G mobile covers 75% of the population (up from 72% in H1), the PSTN (analogue phone) migration won’t complete until Jan 2027 and Openreach is named “preferred bidder” for Type C Project Gigabit contracts.

Opensignal Examines the Impact of Virgin Media UK Going Wholesale

15th May, 2024 (12 Comments)

Network benchmarking firm Opensignal has published a new report that attempts to analyse the “user experience” impact of Virgin Media’s (VMO2) decision to open up their existing fixed broadband ISP network to wholesale (here) via a new business (NetCo), which is expected to be introduced during the second half of 2025.

BT, TalkTalk, Virgin Media and Vodafone on UK Router Security and Upgrades

13th May, 2024 (31 Comments)

Last week we covered how Sky Broadband was responding to the UK government’s new internet and network security laws, which among other things prompted them to launch a new router upgrade scheme and be more transparent with customers about the state of security updates for their existing network kit. Since then, we’ve asked the other major ISPs how they plan to respond.