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Articles for Category Tag - Plusnet

 
plusnet uk isp logo image 2020

13th January, 2021 (21 Comments)

Budget broadband ISP Plusnet, which is part of the BT Group, has announced that they will “no longer be taking orders” for their YouView (IPTV) powered Pay TV box and service from 19th January 2021, although some customers are already reporting difficulties in adding the service to their package.

children_working_education

11th January, 2021 (24 Comments)

Mobile customers of BT, Plusnet and EE have today been told that the operators will remove mobile data (mobile broadband) charges for BBC Bitesize content by the end of January 2021. The move forms part of BT’s new “Lockdown Learning” scheme (here), which was kicked off last week to help struggling school children.

SpeedTest broadband fast download

29th December, 2020 (16 Comments)

As usual we’re ending 2020 by taking a quick look back over the year to see how average download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile network operators. Predictably, the rising take-up of faster connections has resulted in a general improvement.

plusnet uk isp logo image 2020

14th December, 2020 (42 Comments)

The UK telecoms regulator, Ofcom, has today singled out internet provider Plusnet for failing to introduce a key part of their new Broadband Speed Code of Practice before the deadline, which among other things requires supporting ISPs to provide customers with live sync speeds for certain lines or premises served by Openreach.

5th December, 2020 (40 Comments)

Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report (here) to 71.8Mbps (14.2Mbps) now.

bt_tower_london_2020

28th November, 2020 (43 Comments)

The Communications Workers Union (CWU) has maintained its threat of strike action against broadband and mobile giant BT after the operator concluded their consultation on changes to redundancy terms, which among other things will see the operator slash redundancy payments in half (from 24 months to 12).

mobile network masts four uk 3g 4g 5g

25th November, 2020 (11 Comments)

A number of UK Mobile Virtual Network Operators (MVNO) on BT’s (EE) national UK mobile network, such as the mobile solutions offered by broadband providers like Plusnet and The Phone Co-op, may soon gain access to modern features (ultrafast 5G etc.) as a result of an expanded deal with Transatel (NTT Group).

router_uk_broadband_connection_problem_illustration

14th November, 2020 (29 Comments)

After almost 20 months of waiting it’s become increasingly disappointing to find that three of the UK home broadband ISPs that originally pledged their support to Ofcom’s new automatic compensation system for customers – Vodafone, Plusnet and EE – have yet to officially join the scheme.

13th November, 2020 (19 Comments)

Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.

plusnet uk isp logo image 2020

12th November, 2020 (19 Comments)

UK ISP Plusnet has today followed other providers by introducing new “Black Friday” focused discounts on their ADSL and FTTC based broadband and phone packages, which further reduce their monthly prices for the first 18 months of service and thrown in a “Reward Card” (pre-paid Mastercard) worth up to £60.

woman customer complaints call center vector illustration eps 10

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

bt beyond limits uk isp logo

29th October, 2020 (25 Comments)

The BT Group has today published their Q2 2020/21 results, which saw Openreach expand their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network to cover 3.5 million UK premises (up from 2.98m last quarter). The full fibre build rate has now hit 40,000 premises per week (up from c.34,000).

21st October, 2020 (11 Comments)

Ookla, which runs the popular Speedtest.net service, has this week published their latest Q3 2020 study of UK fixed broadband and mobile data speeds across the market’s largest providers, which perhaps unsurprisingly sees Virgin Media (fixed) and EE (mobile) come top of the table.

plusnet uk

19th October, 2020 (59 Comments)

Budget broadband ISP Plusnet has informed us that they’re refocusing their strategic direction, with a renewed push into the value market by “concentrating on its three core strengths – simplicity, reliability and award-winning customer service.” So it’s out with the old tag line – “we’ll do you proud” – and in the with the new – “that’ll do“.

plusnet uk

7th October, 2020 (20 Comments)

In a predictable move UK broadband ISP Plusnet has today gone the same way as their parent (BT) by announcing their intention to hike prices, which will see future increases on contracts taken on or after October 7th 2020 being calculated by the Consumer Price Index (CPI) rate of inflation plus an additional 3.9%.

3rd October, 2020 (47 Comments)

The Communications Workers Union (CWU) has threatened possible strike action against broadband and mobile giant BT after details of the operator’s plan to slash redundancy payments in half were leaked, which comes as many jobs are being lost due to the operator’s new office re-location strategy (closing many existing sites).

complaints ofcom report isp broadband tv phone mobile

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

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