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Articles for Category Tag - Plusnet

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EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

19th February, 2026 (1 Comment)

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV.

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Uswitch 2026 Awards Name Top UK Broadband ISP and Mobile Providers

6th February, 2026 (7 Comments)

Comparison site Uswitch.com has named the winners of their annual 2026 Telecoms Awards, which among things saw EE scooping the win for best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award for the second year in a row and VOXI scooped the win for best mobile “Network of the Year“ etc.

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BT Results – Openreach Lose 210k UK Broadband Lines as FTTP Cover Hits 21.4M

5th February, 2026 (28 Comments)

Telecoms giant BT Group just published a short trading update to the end December 2025 (Q3 FY26), which reveals that Openreach lost a total of 210,000 broadband lines to rivals over the past quarter (down from 242k in Sept 2025). But their “full fibre” (FTTP) coverage grew to 21.4 million premises (up from 20.3m) and take-up increased to 38% (up from 37.66%).

BT and EE to Shift Legacy UK Customers to Pounds and Pence Pricing Policy

16th January, 2026 (24 Comments)

Broadband and mobile giant BT (EE) has today announced that they’re following the UK government’s latest guidance, which requested that they “proactively move customers onto price changes with clear pounds and pence pricing amounts instead of inflation-linked rises“. But the risk is that this may result in some customers being hit by much bigger mid-contract price hikes in the future.

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The H2 2025 Top Fastest UK Mobile and Home Broadband ISPs

30th December, 2025 (0 Comments)

ISPreview has today published our final biannual study of the United Kingdom’s broadband download and upload speeds for 2025. This reveals how the performance of the fastest nationally available fixed line internet providers, mobile network operators and Starlink (satellite) services has changed since H1 (mid-year).

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Opensignal 2025 Study Ranks Big UK Broadband ISPs by Quality and Speed

17th December, 2025 (5 Comments)

Internet connection testing firm Opensignal has today published their 2025 Fixed Broadband Experience report, which gauges the performance of major ISPs across the UK including BT (inc. EE), Sky Broadband, TalkTalk, Three UK, Virgin Media and Vodafone. Overall, Virgin Media scored wins in every single national connectivity category.

Broadband ISP Plusnet Launch Black Friday SALE and Reward Cards up to £180

26th November, 2025 (0 Comments)

UK ISP Plusnet has kicked off the Black Friday sale across their home broadband packages for new customers, which bundles big discounts on the monthly prices of their Fibre-to-the-Premises (FTTP) and FTTC based packages with Reward Cards (pre-paid Mastercards) that are now worth up to £180.

Broadband ISP BT Ponders Possible £50 Charge for Missed UK Appointments

22nd November, 2025 (24 Comments)

Information allegedly leaked from inside broadband ISP BT (inc. EE and Plusnet) suggests that customers may in the future have to face a charge of £50 for a missed appointment, such as when the engineer turns up on time to find that the customer is not present. But the provider doesn’t currently plan to enforce this.

BT See Openreach UK Broadband Lines Fall by 242k as FTTP Covers 20.3M Premises

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Plusnet Discounts UK Full Fibre Broadband Plans and Adds £150 Gift Card

5th September, 2025 (0 Comments)

UK ISP Plusnet has introduced a bunch of new discounts across their home broadband packages for new customers. For example, they’ve cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to one of its lowest ever levels – £33.99 per month on a 24-month term – and thrown in a £150 Reward Card (pre-paid Mastercard) for good measure.

Broadband ISP Plusnet Reportedly Cuts Over 100 More UK Jobs

15th August, 2025 (32 Comments)

The latest company accounts for broadband ISP Plusnet, which is part of wider BT Group, has revealed that the company’s turnover fell by -15% to £343m in the year to 31st March 2025 (down from £402m last year) and their employee headcount declined by 133 to total 944.

Plusnet Discounts UK FTTP Broadband Packages and Adds Rewards

8th August, 2025 (0 Comments)

UK ISP Plusnet has refreshed the discounts they offer across their home broadband plans for new customers, which for example has cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £36.99 per month on a 24-month term (mid-contract price hikes apply). Some packages also now include reward cards worth up to £100.

Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

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BT Completes Refund of £18m to UK Customers Over Contract Failings

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

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BT, EE and Plusnet to Raise UK Mid Contract Price Hikes up to £4 UPDATE

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.