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Articles for Category Tag - Plusnet

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Vodafone Attracts the Most UK ISP Complaints in Q1 2020 – Ofcom

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

Ofcom 2020 Study Ranks UK Mobile and Broadband ISPs by Quality

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).

BT Raise UK Ultrafast Broadband Cover to 5.81 Million Premises

31st July, 2020 (22 Comments)

BT has today published their Q1 2020/21 results, which reveals that Openreach has expanded their “ultrafast broadband” ISP network to cover 5.81 million UK premises (up from 5.4m last quarter) and that includes 2.98m on FTTP (up from 2.57m) and 2.83m on G.fast (up from 2.81m). Plus 5G via EE is now live in 100 cities and towns.

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More Big UK Home Broadband ISPs Commit to Fairer Pricing

28th July, 2020 (2 Comments)

Industry regulator Ofcom has today secured new commitments from UK ISPs EE, Plusnet and Sky Broadband to reduce prices automatically for “vulnerable customers” who are out of contract, which mirrors a similar move agreed last year with BT, TalkTalk and Virgin Media. Savings of £270m are forecast.

ISP Plusnet Prep Price Increases for UK Broadband and Phone UPDATE

23rd July, 2020 (8 Comments)

Customers of budget UK ISP Plusnet have informed us that they’ve been notified of an annual price increase on their broadband and phone line rental services, but the good news is that the cost will only be going up by 1.5% in line with the Consumer Price Index (CPI) rate of inflation (as published by the ONS for April 2020).

ISP Plusnet UK Discounts FTTC Broadband and Phone Prices

1st July, 2020 (22 Comments)

UK ISP Plusnet has introduced new discounts on their ADSL and FTTC based broadband and phone packages, which reduce their monthly prices for the first 18 month contract term. On top of that they’ve also thrown in a “Reward Card” (pre-paid Mastercard) worth between £50 to £60.

H1 2020 – Fastest National UK Mobile and Home Broadband ISPs

29th June, 2020 (1 Comment)

Once again we’ve taken our biannual look back to see how average download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Overall the COVID-19 crisis has produced a broad downward trend in H1 2020, but Virgin Media remains top for fixed lines and EE top for mobile.

Vodafone Attract the Most Broadband ISP Complaints – Q4 2019

19th May, 2020 (12 Comments)

Ofcom has published their latest Q4 2019 consumer complaints data, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while Plusnet were the worst for landline phone and Virgin Media sat on the naughty step for Pay TV. On the flip side Sky (Sky Broadband, Sky TV) attracted the fewest moans from consumers.

Ofcom 2020 Study – Average UK Broadband ISP Speeds Hit 64Mb

13th May, 2020 (2 Comments)

Ofcom has published their annual report into fixed line home broadband speeds, which finds that the average download rate has risen from 54.2Mbps last year to 64Mbps now (uploads from 7.2Mbps to 14Mbps). It also examines the performance and latency of big ISPs including BT, Sky Broadband, TalkTalk, Virgin Media and others.

ISP Plusnet to Replace Pre-Paid Line Rental Saver Discount UPDATE

21st April, 2020 (2 Comments)

Customers of UK ISP Plusnet may be interested to know that the provider has announced that they’ve removed the option of their annual Line Rental Saver (LRS) discount (i.e. pay for 12 months in advance to save money) from their acquisition journey for new home broadband services.

Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

7th April, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

COVID-19 – A Look at Monday’s UK Internet Traffic and ISP Speeds

24th March, 2020 (14 Comments)

Yesterday was an important day for broadband ISPs in the United Kingdom because it was the first working Monday after the mass closure of schools, which has concentrated the demands of both home (remote) working and family internet traffic on to residential connectivity. But as expected the day was busy, albeit uneventful.

Survey Names Hyperoptic as Fastest UK Broadband ISP for 2020

26th February, 2020 (15 Comments)

Comparison site Broadband Genie has today revealed the winners of their broadband speed awards, which covers different categories across standard, superfast and ultrafast connections. Overall Hyperoptic, a full fibre (FTTP/B) ISP that serves apartment blocks, was named the fastest ISP for both downloading and uploading.

Plusnet, Vodafone and EE Stalled Over Automatic Compensation

26th February, 2020 (17 Comments)

Ofcom’s automatic compensation system for customers of UK broadband ISPs has now been in operation for almost a full year, but despite that three of the providers that originally pledged their support – Vodafone, Plusnet and EE – have yet to officially join the scheme. But this could be about to change.

Uswitch 2020 Awards Name Best UK Mobile and Broadband ISPs

7th February, 2020 (8 Comments)

The annual Uswitch.com Awards 2020 took place last night, which among other categories saw budget focused UK ISP NOW TV scoop the win for “Broadband Provider of the Year“, while Virgin Media once again grabbed “Fastest Broadband Provider” and Sky Mobile were named “Network of the Year.” Read on for the full list.

BT to Create 700+ New UK Apprenticeship and Graduate Jobs

3rd February, 2020 (2 Comments)

Broadband ISP and telecoms giant BT Group has today announced that they intend to hire a further 700+ UK apprentices and graduates as part of their September 2020 intake plan, which is down from the 900 that have been added over the past 12 months.

ISP BT Trials UK Email Platform Migration Away from Yahoo!

1st February, 2020 (12 Comments)

Customers of broadband ISP BT, specifically those who still make use of their Yahoo! (BTYahoo Mail) based email platform, look set to face another significant migration. Sources have informed ISPreview.co.uk that the provider intends to move away from the trouble prone Yahoo! once and for all, but they’ve kept it very hush hush.