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Articles for Category Tag - Plusnet
7th August, 2025 (7 Comments)
Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.
7th August, 2025 (4 Comments)
A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.
29th July, 2025 (15 Comments)
The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.
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28th July, 2025 (53 Comments)
BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.
24th July, 2025 (72 Comments)
Telecoms giant BT Group just published a short trading update to the end June 2025 (Q1 FY26), which reveals that Openreach lost another 169,000 total broadband lines to rival networks over the past quarter (down from 243k in the previous quarter). But they also saw their “full fibre” (FTTP) coverage grow to over 19 million premises (up by 1m) and take-up increased to 37% (up from 36.13%).
21st June, 2025 (1 Comment)
ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.
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18th June, 2025 (10 Comments)
The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the “Best Broadband Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.
11th June, 2025 (21 Comments)
Internet provider Plusnet recently began notifying customers that they “will no longer be offering an email service to new or existing” users of their broadband service, and have instead begun the process of migrating users of their legacy services (inc. webspace and domains) to a new platform. But the new service won’t remain free.
23rd May, 2025 (15 Comments)
Telecoms and broadband giant BT appears to be facing another dispute over workers pay after the Prospect union, which represents a majority of staff at management grades within the UK company, overwhelmingly rejected a “derisory” pay offer from the employer (96% of those who voted elected to reject the offer on turnout of 68%).
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22nd May, 2025 (4 Comments)
Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).
22nd May, 2025 (48 Comments)
The BT Group has today published their biannual full year (H2 FY25) results to March 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage in H2 (up from 2.1m in H1) to cover 18.08m (4.9m in rural areas) and will accelerate its rollout by 20%. But broadband line losses to rivals hit 243k in the last quarter (up from 208k).
1st May, 2025 (0 Comments)
Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.
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17th April, 2025 (0 Comments)
UK ISP Plusnet has today introduced a bunch of new Easter discounts across their home broadband plans for new customers, which for example has cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £36.99 per month on a 24-month term (mid-contract price hikes apply). Plus there’s a £100 reward card thrown-in.
16th April, 2025 (18 Comments)
Internet service provider PlusNet, which is part of the wider BT Group, has informed customers that they’re “now ready” to finally start trials of Internet Protocol v6 (IPv6) addressing on their “High Touch” broadband network. The ISP has previously only conducted a small scale technical trial on their “Low Touch” network (here) – used by c. 90% of customers.
16th April, 2025 (1 Comment)
Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.
21st March, 2025 (18 Comments)
Uswitch.com has today named the winners of their annual 2025 Telecoms Awards event, which among things saw UK ISP Plusnet once again being named as the best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award and giffgaff scooped the win for best mobile “Network of the Year“.
20th March, 2025 (23 Comments)
Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.
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