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Articles for Category Tag - TalkTalk

Debt Pressures Pushing Budget UK ISP TalkTalk Toward Breakup

30th July, 2023 (50 Comments)

A new report highlights how a £330m revolving credit facility that matures next November, £685m worth of debt maturing in February 2025, higher borrowing costs and last year’s failure to agree a £3bn takeover by Virgin Media (here) has left broadband ISP TalkTalk with few options, and a break-up of the business is now expected.

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TalkTalk Tops Ofcom’s Broadband Complaints Table for Q1 2023 UPDATE

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

Big UK Mobile and Broadband ISPs Commit to Cut Emissions

13th July, 2023 (1 Comment)

The Digital Connectivity Forum (DCF), an industry think-tank, has today announced that the UK’s largest mobile and broadband providers, including BT, Three UK, and Sky Broadband, among many others, have agreed to work together to reduce greenhouse gas (GHG) emissions from the telecoms supply chain.

Study Claims Sky Has Most Confusing UK Broadband Contract of Big ISPs

12th July, 2023 (5 Comments)

A new study by Uswitch, which adopted a Flesch–Kincaid readability test to examine the Terms & Conditions (T&Cs) of all the major UK broadband ISPs, has concluded that Sky Broadband’s terms are the “trickiest” for customers to understand. On the other hand, Plusnet’s terms were found to be the “most straightforward“.

Survey Claims 53% of UK Broadband Users Suffer Connection Woes UPDATE

4th July, 2023 (9 Comments)

A new survey of 3,975 UK people who had a contract for a home broadband ISP in December 2022 and January 2023, which was conducted by Which?, has found that 53% have experienced “connection issues” in the past year (e.g. very slow speeds, connection drop-outs etc.) and Sky Broadband were the worst offender.

Top Fastest UK Mobile and Home Broadband ISPs for H1 2023

24th June, 2023 (22 Comments)

We take a quick look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators over the past six months. Suffice to say, the growing coverage of gigabit-capable fixed line and 5G networks continues to push performance.

Netflix Account Sharing Add-on Blocked by UK ISP Pay TV Bundles

30th May, 2023 (10 Comments)

Netflix’s crackdown on password sharing in the UK has finally revealed why they needed to discuss the matter with several major UK broadband ISPs (i.e. those that bundle their service with Pay TV products), including Sky Broadband, BT, Virgin Media and TalkTalk (here). The new extra member and profile transfer features won’t work on such packages.

Umlaut Study Names Virgin Media as Fastest UK Broadband ISP

25th May, 2023 (10 Comments)

A new benchmark study from telecoms analyst firm Umlaut, which tested and measured fixed broadband connectivity in the United Kingdom over a period of 6 months, has awarded their overall “Best in Test” certificate to Virgin Media (VMO2) after they came top for both download and upload performance.

TalkTalk’s Wrongful FTTP Network Closure Warning Causes Confusion UPDATE

20th May, 2023 (6 Comments)

Low-cost UK broadband ISP TalkTalk has apologised after customers in two rural villages outside Warrington, which are being served by their older UltraFibreOptic (UFO) based gigabit FTTP network on CityFibre’s platform, were mistakenly told that their service was due to be disconnected.

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

UK ISP TalkTalk and CityFibre Sign New Strategic Biz Partnership

18th May, 2023 (0 Comments)

The wholesale division of broadband ISP TalkTalk – TT Wholesale Services – has today agreed to a new strategic business-to-business (B2B) partnership with full fibre network builder CityFibre, which will see the internet provider’s wholesale customers (often including rival ISPs) being offered more choice.

Netflix Warns UK Broadband ISPs of Password Sharing Crackdown

16th May, 2023 (23 Comments)

Internet video streaming giant Netflix has reportedly contacted several major UK broadband ISPs that bundle their service with Pay TV products, including Sky Broadband, BT, Virgin Media and TalkTalk, to discuss the potential impact on customers of their imminent crackdown on password / account sharing.

DNS Fail Blocks BT Site for TalkTalk’s UK Broadband ISP Users UPDATE

9th May, 2023 (7 Comments)

A number of TalkTalk’s UK broadband customers have informed us that, since as far back as Wednesday last week, they’ve been unable to access BT’s website and some related online services (e.g. email and the BTSport App). The issue seems to be due to an unspecified fault with the provider’s Domain Name Service (DNS).

Ofcom UK Test New Way to Detect and Block Spoofed Numbers

28th April, 2023 (13 Comments)

Ofcom has today begun seeking feedback from the industry on the potential future adoption of Calling Line Identification (CLI) authentication, which – once the UK has fully transitioned to digital landlines – could be adopted as a new approach to detecting and blocking “spoofed” (fake) phone numbers.

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Ofcom – Only 220,000 UK Homes on Cheaper Social Broadband Tariffs

24th April, 2023 (11 Comments)

Ofcom has today published their latest UK consumer affordability report, which finds the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 220,000 households (up from 136,000 six months ago). But that still represents just 5.1% of households on Universal Credit (4.3 million).

Fideres Claim Virgin Media and TalkTalk Overcharged for Voice Only Lines

19th April, 2023 (2 Comments)

A new study from economic consultancy firm Fideres has accused UK telecoms regulator Ofcom of “tacitly allowing” TalkTalk, Virgin Media (VMO2) and other voice-only landline providers (e.g. SSE) to overcharge consumers by up to £200 million since 2009 (£100m by TT, £50m by VMO2, and a further £50m by smaller providers).