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Articles for Category Tag - TalkTalk

The Top Reasons Why UK Consumers Stay with their Broadband ISP

17th August, 2019 (16 Comments)

A new survey of 1,000 broadband customers, conducted by Which?, has revealed that 40% had been with the same ISP for 10 years and only 15% had been with their provider for less than 2 years (likely to reflect recent switchers). The reasons for this tended to vary between users of BT, Sky Broadband, TalkTalk and Virgin Media.

Virgin Media UK Claim – We’re the Cheapest for Premier League Footy

30th July, 2019 (7 Comments)

Cable ISP Virgin Media has boasted that their broadband, phone and TV bundle offers consumers the “cheapest prices and the most convenient way to watch all of the Premier League, UEFA Champions League and Europa League action in one place,” which they claim could save you £463 vs Sky (Sky Broadband) on a 12 month term.

Plusnet Shamed for Q1 2019 UK Broadband and Phone Complaints

23rd July, 2019 (9 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

The Top UK Consumer Complaints for Each Major Broadband ISP

18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

Muted TalkTalk Update as ISP Continues FibreNation Investor Hunt

17th July, 2019 (9 Comments)

Budget UK ISP TalkTalk has this morning issued a thin trading update to the end of June 2019 (Q1 FY20), which sees them claim to be making “good progress on finding an infrastructure investment partner” for their FibreNation (FTTH broadband rollout) project but without actually announcing one.. again.

ASA Ban TalkTalk UK ISP Adverts for Misleading Better WiFi Claims

10th July, 2019 (14 Comments)

Budget ISP TalkTalk has become the third broadband provider this year to have several adverts banned by the Advertising Standards Authority (ASA) over misleading claims about the WiFi performance of their bundled router hardware, which occurred after a complaint by BT prompted the watchdog to investigate.

H1 2019 – UK Top 10 Fastest National Broadband and Mobile ISPs

24th June, 2019 (19 Comments)

As the first half of 2019 comes to an end we’ve taken a look back to see how average broadband download and upload speeds have changed across the top fastest national fixed line ISPs and 4G mobile operators. Overall the picture is one of gradual improvement, thanks to rising take-up of faster connections.

The Worst UK ISPs for Post Contract Price Hikes on Entry-Level Deals

15th June, 2019 (15 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

Internet Email Servers at Budget UK ISP TalkTalk Take a WalkWalk UPDATE3

14th June, 2019 (21 Comments)

Customers of broadband ISP TalkTalk are finding that they’ve unable to access their email since mid-morning (around 9-10am) because a connection to the related apps.talktalk.co.uk server has “timed out,” which seems to be affecting both webmail and connections via third-party email software (Thunderbird etc.).

Broadband ISP TalkTalk UK Hits 4.29m Customers – Set FTTH Rollout

23rd May, 2019 (3 Comments)

Budget UK ISP TalkTalk has today revealed that they added a further +2,000 on-net broadband customers to total 4,289,000 during the first three months of 2019 (down sharply from +44k added in the previous quarter). Work on their FibreNation roll-out of “full fibre” (FTTH) broadband is also set to begin this Summer.

ISP TalkTalk Failed to Inform 4,545 Customers of 2015 Data Breach

22nd May, 2019 (3 Comments)

The fallout from a 2015 cyberattack against TalkTalk’s UK website, which exposed the personal data of 156,959 customers to hackers, appears to be continuing after a new report alleges that the broadband ISP failed to correctly inform 4,545 customers that their data had been compromised (instead they were told it was NOT exposed).

Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

Ofcom 2019 Report – Avg. Home Broadband ISP Speeds Hit 54Mbps UPDATE

8th May, 2019 (20 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

Budget UK ISP TalkTalk Hikes Out of Contract Broadband Prices

3rd May, 2019 (4 Comments)

Out-of-contract customers with budget ISP TalkTalk, specifically those who take either their “Fast Broadband” (ADSL) or “Faster Fibre” (FTTC / VDSL2) and phone line packages, have been told by the provider that their post contract prices will be hiked by up to £3 extra per month.

Post Office Seek Suppliers to Support its UK Broadband ISP Products

30th April, 2019 (4 Comments)

The Post Office, which has around 500,000 customers on their UK home phone and broadband products, appears to have recently issued a new Prior Information Notice (PIN) that seeks suppliers for “a range of goods and services in order to continue to provide telecommunications services” to consumers.

Ofcom Shame TalkTalk and Tesco for Broadband and Mobile Quality

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

TalkTalk Try to Raise £1bn for FTTH as SSE Mulls Sale of Retail ISP

28th April, 2019 (6 Comments)

The founder of Carphone Warehouse and sibling UK ISP TalkTalk, Sir Charles Dunstone, is reportedly trying to raise £400m in equity and £600m in debt to fund their as yet unrealised plans for a roll-out of Gigabit capable Fibre-to-the-Home (FTTH) broadband to 3 million premises. Separately SSE may sell off their retail ISP business.