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Articles for Category Tag - TalkTalk

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Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (3 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

TalkTalk Business HQ Exchange Quay in Salford

UK ISP TalkTalk Business Set to Relocate to a New Salford Headquarters

7th May, 2026 (2 Comments)

Business broadband and Ethernet provider TalkTalk Business (TTB), which in 2023 was demerged from the TalkTalk Group and sold to the same group’s own shareholders for £95m (here), has today announced their plans to relocate to a new headquarters at Building 1, Exchange Quay in Salford.

SpeedGeo UK Mobile and Broadband Speedtest Study

SpeedGeo 2026 Study Award Fastest UK Mobile and Broadband Providers

22nd April, 2026 (0 Comments)

The SpeedGeo project, which compares global internet quality by benchmarking the connection speeds of real users, has published their 2026 results for the United Kingdom. The outcome once again awards Virgin Media as the fastest broadband ISP, while Three UK came top for mobile broadband (4G, 5G etc.). But some big names are missing.

Delays to Giftcloud Vouchers Cause Frustration for UK Telecoms Customers

17th April, 2026 (4 Comments)

A number of UK broadband and mobile operators, such as Vodafone, iD Mobile and more, work with a company called Giftcloud to help incentivise new customers to sign-up by offering high value gift cards. But recently we’ve seen a spike in complaints as some customers have struggled to get their promised gift cards, while attempts to reach support often go without a response.

Broadband ISP TalkTalk UK Sued by Ovo Over Troubled 2022 Customer Sale UPDATE

13th April, 2026 (6 Comments)

Debt strained internet provider TalkTalk, which is currently trying to sell off its various divisions again (here), is being sued by another financially strained company, Ovo Energy, following a 2022 deal that saw the ISP acquire Ovo’s base of 135,000 (approximately) former SSE Phone & Broadband customers for an undisclosed sum (here and here).

TAL Acquires 3,000 UK Customers from TalkTalk Owned Origin Broadband

1st April, 2026 (0 Comments)

The Horsham-based Telecom Acquisitions Group (TAL), which is a holding company for a number of familiar retail UK ISP brands (Home Telecom, Eclipse Broadband etc.), has announced that they’ve just acquired another small batch of 3,000 broadband customers from the remaining part of TalkTalk owned provider Origin Broadband.

PlatformX Communications on Display Screen with CEO

Wholesale Provider PXC Add CityFibre’s Ethernet Flex and Expand UK Business FTTP

26th March, 2026 (1 Comment)

At the end of last year network provider PlatformX Communications (PXC), which is a trading name of UK internet provider TalkTalk Communications Limited and sells wholesale solutions to ISPs (inc. other network providers), began to make CityFibre’s Business full fibre (FTTP) broadband services available to their partners. PXC has now expanded this and added the Ethernet Flex product.

Customers of UK Broadband ISP TalkTalk Report Major Service Outage UPDATE4

25th March, 2026 (12 Comments)

Customers of consumer broadband provider TalkTalk are this morning reporting a major service outage, which appears to have begun at around 7am and is currently impacting users across various different parts of the United Kingdom. At the same time we’re also seeing a significantly smaller, but still noticeable, peak in connectivity problems at BT.

UK ISP TalkTalk Business Acquires Planet IT to Improve its Support

24th March, 2026 (5 Comments)

Business broadband and Ethernet provider TalkTalk Business (TTB), which was demerged from the TalkTalk Group and sold to the group’s own shareholders for £95m in Oct 2023 (here), has today announced the acquisition of Oxfordshire-based IT support provider, supplier and cybersecurity specialist Planet IT for an undisclosed sum.

Gov Set New Fixed Telecoms Charter for UK Analogue Phone and Exchange Closures

24th March, 2026 (7 Comments)

The UK Government appears to have published a revised Fixed Telecoms Modernisation Charter (FTMC), which sets out the steps that fixed line broadband and phone providers must take to ensure that customers “remain safe” during the current switch-off of analogue phone (PSTN) services and future closure of thousands of Openreach’s legacy exchanges.

New Which Survey Awards Best and Worst UK Broadband ISPs for 2026

17th March, 2026 (8 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 5,235 UK members of the public (Dec 2025 to Jan 2026) about their internet providers. Once again Zen Internet came top of the pack with a customer score of 84%, while NOW TV (NOW Broadband) hit rock bottom on 54%.

UK ISP TalkTalk Says Last Chance to Benefit from Price Freeze Until 2027

13th March, 2026 (0 Comments)

Broadband provider TalkTalk has notified those looking to join its service that they still have a few more days to sign-up and “lock in their monthly bill until next year“. This is because the ISP, not unlike other major providers, currently “guarantee no price rises until 2027 – when customers sign up before 30th March 2026“.

Customers of UK ISP iTalk Complain of Broadband Outage and Contract Issues

4th March, 2026 (8 Comments)

Concerns are starting to be expressed by customers of broadband ISP iTalk (iTalk Affiliate Telecommunications), which have been complaining about a a protracted service outage that started last week. In addition, some customers have alleged that support staff suggested the issue could be resolved more quickly if they took out a new contract.

Broadband ISP Group TalkTalk Set for £115m UK Injection from Ares Management

2nd March, 2026 (8 Comments)

A new report claims that the debt strained TalkTalk Group, which has allegedly already begun talks with several prospective bidders for their various divisions (here), is set to receive an injection of £115 million from Ares Management – reflecting £65m in new senior debt and a short-term facility of £50m – to boost its finances ahead of any deal.

UK ISP TalkTalk Apologises for Failings in its Lasting Power of Attorney Process

2nd March, 2026 (4 Comments)

Broadband provider TalkTalk has apologised and pledged to improve their processes, which occurred after the company acknowledged to ISPreview that it had made a number of mistakes when dealing with somebody who held a Lasting Power of Attorney (LPA) for one of their more vulnerable broadband customers.

UK ISP TalkTalk Business Formally Complete Separation from TalkTalk Group

26th February, 2026 (11 Comments)

Business broadband and Ethernet provider TalkTalk Business (TTB), which was demerged from the wider TalkTalk Group and sold to the group’s own shareholders for £95m in Oct 2023 (here), has today announced that they’ve just formally completed their separation from the Group and are “now operating as a fully independent organisation“.

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Ofcom Find 532,000 UK Consumers Taking Social Broadband and Mobile Tariffs

26th February, 2026 (13 Comments)

The UK telecoms regulator has today published their annual Pricing Trends Report for 2026, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 532,000 customers in June 2025 (up from 506,000 last year). But that’s still just 8.6% of eligible households (e.g. those on Universal Credit) and awareness remains low.