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Articles for Category Tag - TalkTalk

Mike Walsh and Nigel Barnett of TAL Group shaking hands

5th June, 2024 (0 Comments)

The Horsham-based Telecom Acquisitions Group (TAL), which is a holding company for several familiar UK residential ISP brands (Home Telecom, No One and Eclipse Broadband etc.), has today acquired yet another broadband customer base, this time from little known ISP brand Eze Talk Residential.

Fibre optic broadband cables connecting to a house by CoPilot AI for MJ - 210524

22nd May, 2024 (29 Comments)

The second of two reports from strategic consultancy firm Eight Advisory has today been published, which proposes a list of “actionable recommendations” for how alternative full fibre (FTTP) broadband networks (Altnet) and their ISP partners can boost customer take-up to reach their commercial and financial objectives.


21st May, 2024 (13 Comments)

The founder of TalkTalk, Sir Charles Dunstone, and fellow shareholders are reportedly preparing to inject around £180m of new equity into the financially troubled UK internet provider. The move would help to tackle the threat of two large debt repayments, which are due over the coming months and said to total up to over £1bn.

virgin media trench

15th May, 2024 (12 Comments)

Network benchmarking firm Opensignal has published a new report that attempts to analyse the “user experience” impact of Virgin Media’s (VMO2) decision to open up their existing fixed broadband ISP network to wholesale (here) via a new business (NetCo), which is expected to be introduced during the second half of 2025.

security of broadband isp routers

13th May, 2024 (31 Comments)

Last week we covered how Sky Broadband was responding to the UK government’s new internet and network security laws, which among other things prompted them to launch a new router upgrade scheme and be more transparent with customers about the state of security updates for their existing network kit. Since then, we’ve asked the other major ISPs how they plan to respond.

Red Road Closed road sign in a UK city street.

8th May, 2024 (38 Comments)

A new report from strategic consultancy firm Eight Advisory has examined the question of why the average consumer take-up across alternative full fibre (FTTP) broadband networks (Altnet) is currently still at 16%, while Openreach stands at c.34%, despite the collective footprint of the new challengers now equalling that of the incumbent.

switching man broadband isp uk

4th May, 2024 (12 Comments)

The telecoms regulator, Ofcom, has formally served a statutory information request to check up on UK ISPs and progress in the One Touch Switching Company (TOTSCo), which is responsible for implementing the regulator’s heavily delayed One Touch Switch (OTS) migration system for faster consumer broadband ISP switching.

TalkTalk TV Hub - Android-TV-4K-2022

1st May, 2024 (0 Comments)

New customers of UK internet provider TalkTalk, specifically those who are also looking to take their Android (Google) powered Pay TV service, may like to know that the ISP has started offering a 33% discount on their TV and NOW Entertainment Membership (NOW TV) – reducing the bundle to just £9.99/month for 12 months, saving £5 a month.


29th April, 2024 (8 Comments)

Broadband ISP TalkTalk last week informed their customers, specifically those who are using one of their Amazon supplied ‘eero’ routers, that they can now benefit from a free eero software upgrade that turns Echo Dot (4th and 5th Fen) smart speakers into WiFi extenders (the provider is currently bundling Dots for free with several packages).


25th April, 2024 (4 Comments)

Network operator CityFibre has revealed that their £50m project to deploy a gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network across the West Midland’s city of Wolverhampton, which began all the way back in July 2020 (here), has now covered over 90,000 premises (homes and businesses).

complaints ofcom report isp broadband tv phone mobile

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.


30th March, 2024 (43 Comments)

Some years ago we examined the electricity costs of running a modern Home Broadband connection (here), which largely reflected the price of keeping your wireless internet router (or modem) switched-on around the clock. Given the issue of energy costs, we thought it might be worth seeing how this has changed.

golden cup broadband and telecoms award

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

PlatformX Communications on Display Screen with CEO

13th March, 2024 (16 Comments)

As expected, the wholesale division of UK ISP TalkTalk has today officially rebranded itself from ‘Wholesale Services’ to ‘PlatformX Communications‘ (PXC). The move forms part of the group’s ongoing demerger process, which began last year and is currently ongoing.


12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.


11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.


5th March, 2024 (7 Comments)

Budget internet provider TalkTalk has today announced the appointment of Susie Buckridge as the CEO of their consumer business. The previous CEO, Adam Dunlop, will be “stepping down … to pursue other opportunities outside the group” – Adam was promoted to the position in March 2023 and retained it during the group’s demerger (here).

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