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Article Archive for Category Tag: TalkTalk

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 - 8:22 am (10 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

Broadband ISP TalkTalk Ponders Plan to Scale Back its UK Mobile Service

5th September, 2017 - 9:39 am (0 Comments)

Internet and telecoms provider TalkTalk has confirmed that they’re in “advanced discussions” with a number of potential partners about the possibility of scaling back their existing Mobile Virtual Network Operator (MVNO) arrangement in order to focus on fixed line broadband.

EE Launch UK Legal Challenge to Ofcom’s 5G Mobile Spectrum Auction

21st August, 2017 - 9:38 am (5 Comments)

Last month Three UK threatened Ofcom with a Judicial Review unless they changed the rules of their 4G and 5G radio spectrum auction in order to aggressively curb EE’s (BT) dominance (here). Now EE has issued its own letter before action in order to defend against such measures.

UPD Citizens Advice Warn of Watered Down Broadband Compensation System

21st August, 2017 - 8:04 am (9 Comments)

The Citizens Advice agency has estimated the cost of BT, Virgin Media and Sky Broadband’s proposed voluntary system for handling automatic compensation, which would be paid during a total loss of broadband service. But consumers could receive 32% less than via Ofcom’s own plan.

UK ISP TalkTalk Cuts Price of Unlimited “Faster Fibre Broadband” Bundles

18th August, 2017 - 8:35 am (7 Comments)

Internet provider TalkTalk has cut the price of their up to 38Mbps (9.5Mbps upload) “Faster Fibre Broadband” (FTTC) and phone line rental package back down to £25 per month for the first 18 months of service (£33.50 thereafter), which will be available to order until 14th September 2017.

UPDATE3 Rodents Knock Out Broadband and Phone Services in South London

11th August, 2017 - 7:34 am (11 Comments)

A number of major broadband and phone providers (e.g. Sky Broadband and TalkTalk) have been affected in central South London after several core fibre optic cables were “damaged” by hungry rodents, which has kept thousands of customers offline since last night.

UK ISP TalkTalk Hit by £100,000 Fine for 2014 Personal Data Breach

10th August, 2017 - 1:44 pm (2 Comments)

Once again the Information Commissioner’s Office (ICO) has today whacked broadband ISP TalkTalk with a £100,000 fine, which comes after several accounts at their outsourced Wipro call centre in India were used to access the personal data of 21,000 customers.

UK ISP TalkTalk Warns BT’s 10Mbps Broadband USO is “legally questionable”

10th August, 2017 - 10:50 am (11 Comments)

Budget ISP TalkTalk has warned that it is “legally questionable” for BT to recover up to £600m of the costs incurred for their proposed 10Mbps Universal Service Obligation deployment by extracting the money via charges for products providing access to Openreach’s local access networks.

Three UK in Formal Legal Threat to Delay Ofcom’s 4G – 5G Spectrum Auction

9th August, 2017 - 10:09 am (17 Comments)

Here we go again. Mobile operator Three UK has issued a formal letter before action to Ofcom, which threatens the regulator with a Judicial Review unless they change the rules of their forthcoming 4G and 5G radio spectrum auction in order to more aggressively curb EE’s (BT) dominance.

TalkTalk Moves to Fix Mild Broadband Congestion on its Wholesale Network

24th July, 2017 - 9:13 am (27 Comments)

Consumers who use a broadband connection supplied via TalkTalk Business‘s wholesale network (not the same as their retail ISP), which is used by a wide variety of ISPs in the United Kingdom, may see an improvement in congestion and packet loss from midnight on 1st August 2017.

TalkTalk Upgrade to Protect UK Customers from Nuisance and Scam Calls

20th July, 2017 - 2:11 pm (0 Comments)

Low cost ISP TalkTalk, which already blocks nuisance calls at a network level (last month they blocked more than 100 million scam calls), has today announced improvements that will introduce further protection for customers and at no extra cost.

UK ISP TalkTalk Sees Broadband Subscribers Return to Growth

19th July, 2017 - 1:19 pm (6 Comments)

Internet provider TalkTalk has today issued one of their short quarterly trading updates, which didn’t reveal a lot but we do learn that during Q2 2017 (calendar) the provider added another +20,000 on-net broadband and line rental customers (total 3,967,000) and churn fell to just 1.2%.

UK ISP TalkTalk Offer Cheap Sky Sports or Cinema TV with Broadband

18th July, 2017 - 12:01 am (0 Comments)

Internet provider TalkTalk appears to be making a more aggressive move to grab a bigger share of the premium Pay TV market today by reducing the price of their broadband based triple-play TV bundles and cutting the price of the Sky Sports and Sky Cinema add-ons by 75% and 50% respectively.

UK ISP TalkTalk Adds In-App Chat to MyTalkTalk Customer Support App

11th July, 2017 - 1:38 pm (2 Comments)

Customers of broadband and phone provider TalkTalk, specifically those who make use of their free iOS and Android based MyTalkTalk app, will be pleased to learn that the ISP has added a new in-app chat feature that enables them to talk with customer support without making a call.

UPD Ofcom Set 4G / 5G Spectrum Caps for 2.3GHz and 3.4GHz Mobile Auction

11th July, 2017 - 7:49 am (9 Comments)

After various delays and a bizarre campaign (here), Ofcom has today set out the final rules and caps for their auction of radio spectrum in the 2.3GHz and 3.4GHz bands, which will help mobile operators to launch “very fast” Mobile Broadband (4G and 5G) services by 2020.

Musical Chairs as UK ISP TalkTalk Swaps Finance Chief

10th July, 2017 - 10:51 am (2 Comments)

Broadband ISP TalkTalk has today announced another change at the top as the operator’s Chief Financial Officer (CFO), Iain Torrens, steps down. Iain will be replaced by Kate Ferry, who is currently the Group Strategic Corporate Affairs Director at Dixons Carphone.

UPDATE3 Big Broadband Outage Hits ISPs and Customers in South East England

6th July, 2017 - 10:58 am (36 Comments)

Customers of several broadband ISPs (particularly those on Sky Broadband, BT and TalkTalk) in the South East of England appear to be suffering from a total loss of internet connectivity or unstable services, which is the result of 7 “separate” breaks in major core fibre optic cables.