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Articles for Category Tag - TalkTalk

The Worst UK ISPs for Post Contract Price Hikes on Entry-Level Deals

15th June, 2019 (14 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

Internet Email Servers at Budget UK ISP TalkTalk Take a WalkWalk UPDATE3

14th June, 2019 (21 Comments)

Customers of broadband ISP TalkTalk are finding that they’ve unable to access their email since mid-morning (around 9-10am) because a connection to the related apps.talktalk.co.uk server has “timed out,” which seems to be affecting both webmail and connections via third-party email software (Thunderbird etc.).

Broadband ISP TalkTalk UK Hits 4.29m Customers – Set FTTH Rollout

23rd May, 2019 (3 Comments)

Budget UK ISP TalkTalk has today revealed that they added a further +2,000 on-net broadband customers to total 4,289,000 during the first three months of 2019 (down sharply from +44k added in the previous quarter). Work on their FibreNation roll-out of “full fibre” (FTTH) broadband is also set to begin this Summer.

ISP TalkTalk Failed to Inform 4,545 Customers of 2015 Data Breach

22nd May, 2019 (3 Comments)

The fallout from a 2015 cyberattack against TalkTalk’s UK website, which exposed the personal data of 156,959 customers to hackers, appears to be continuing after a new report alleges that the broadband ISP failed to correctly inform 4,545 customers that their data had been compromised (instead they were told it was NOT exposed).

Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

Ofcom 2019 Report – Avg. Home Broadband ISP Speeds Hit 54Mbps UPDATE

8th May, 2019 (19 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

Budget UK ISP TalkTalk Hikes Out of Contract Broadband Prices

3rd May, 2019 (3 Comments)

Out-of-contract customers with budget ISP TalkTalk, specifically those who take either their “Fast Broadband” (ADSL) or “Faster Fibre” (FTTC / VDSL2) and phone line packages, have been told by the provider that their post contract prices will be hiked by up to £3 extra per month.

Post Office Seek Suppliers to Support its UK Broadband ISP Products

30th April, 2019 (4 Comments)

The Post Office, which has around 500,000 customers on their UK home phone and broadband products, appears to have recently issued a new Prior Information Notice (PIN) that seeks suppliers for “a range of goods and services in order to continue to provide telecommunications services” to consumers.

Ofcom Shame TalkTalk and Tesco for Broadband and Mobile Quality

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

TalkTalk Try to Raise £1bn for FTTH as SSE Mulls Sale of Retail ISP

28th April, 2019 (6 Comments)

The founder of Carphone Warehouse and sibling UK ISP TalkTalk, Sir Charles Dunstone, is reportedly trying to raise £400m in equity and £600m in debt to fund their as yet unrealised plans for a roll-out of Gigabit capable Fibre-to-the-Home (FTTH) broadband to 3 million premises. Separately SSE may sell off their retail ISP business.

TalkTalk’s UK Broadband TV Platform Adds Amazon Prime Video

24th April, 2019 (7 Comments)

Budget broadband ISP TalkTalk has today followed Virgin Media by announcing that Amazon’s Prime Video streaming service will also be coming to their YouView (IPTV) powered Pay TV platform. The Prime Video app is being rolled out on set-top-boxes over the course of this month.

ISP TalkTalk Upgrade Optimises Wi-Fi for its UK Broadband Routers

4th April, 2019 (40 Comments)

Low cost ISP TalkTalk has completed the deployment of ASSIA’s CloudCheck software to their Wi-Fi Hub (Sagemcom F@st 5364) broadband router, which they claim can “proactively” improve the wireless (WiFi) performance of the device through “contextual analytics” and “machine-learning algorithms“.

Automatic Compensation Goes Live for UK Broadband ISP Customers

31st March, 2019 (11 Comments)

Ofcom’s new system of automatic compensation will tomorrow be introduced, which requires major UK ISPs to compensate consumers (cash or bill credits) for a total loss of broadband connectivity (i.e. if the outage lasts longer than 2 working days), missed appointments or delayed installs.

Sky Broadband UK Seek Full Fibre ISP Alliance with Openreach Rivals UPDATE

15th March, 2019 (18 Comments)

The CEO of Sky UK (Sky Broadband), Stephen van Rooyen, has written a letter to the heads of several alternative “full fibre” (FTTP) network ISPs, seemingly in the hope of opening talks that could result in new wholesale or other agreements to help “increase investment” and “bring ultrafast broadband to more homes.”

TalkTalk’s FTTP Rollout in the UK City of York Reaches Poppleton

12th March, 2019 (2 Comments)

Budget UK ISP TalkTalk has announced that residents in the Poppleton area of York are the latest to get access to their 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network, which as reported last week (here) has already covered 33,000 premises in the city and should reach 55,000 by 2020.

TalkTalk’s 1Gbps FTTP Broadband in York Reaches 33000 Premises

6th March, 2019 (17 Comments)

Budget orientated UK ISP TalkTalk has revealed that their roll-out of a new Fibre-to-the-Premises (FTTP) network in the city of York has now covered 33,000 homes and businesses. The final 21,000 premises are due to “follow this year” (54,000 total) and customer satisfaction is high.

New Ofcom Code of Practice for UK Broadband ISP Speeds to Start

28th February, 2019 (14 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).