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Articles for Category Tag - Three UK

Mobile Operator Three UK Adopts New Price Hikes Policy

6th August, 2024 (16 Comments)

Mobile network operator Three UK has today followed BT, EE, Plusnet, Vodafone and TalkTalk by introducing a new pricing policy that aligns with Ofcom’s new guidance banning inflation-linked annual telecoms price rises (i.e. annual price increases will in the future be outlined in “pounds and pence”).

Three UK Expand Free Community 5G Broadband and Tablets Scheme

5th August, 2024 (0 Comments)

Mobile operator Three UK has expanded their Connected Communities programme, which offers “free high-speed broadband, smart tablets and digital training sessions“, to include the Carrbridge Youth Centre in Birkenhead. The scheme has already launched across four youth groups in Leeds, Birmingham and Manchester.

RootMetrics Benchmark Names EE BEST UK Mobile Network for H1 2024

5th August, 2024 (13 Comments)

Mobile benchmarking firm RootMetrics (Ookla) has today published their H1 2024 study of UK mobile networks (calls, texts etc.) and mobile broadband performance, which once again sees EE (BT) come top against rivals at Vodafone, Three UK and O2 (Virgin Media). EE also “edged past” Three UK to deliver the “best 5G experience“.

Three UK Discounts 5G Home Broadband to £22 with First 6 Months at £11

4th August, 2024 (0 Comments)

New customers looking to take one of Three UK’s unlimited 5G or 4G based Home Broadband packages may like to know that the operator has just discounted them from £24 to £22 per month on a 24-month term. In addition, you can also get the first six months of service at half price for just £11 (oddly, this only shows up when going to the checkout).

Competition Watchdog Delays Three UK and Vodafone Merger Decision

2nd August, 2024 (32 Comments)

The Competition and Markets Authority (CMA) has announced that it will need an additional 8 weeks to reach a conclusion on their Phase 2 investigation of the proposed mega-merger (here) between mobile operators Three UK and Vodafone. As a result, the deadline has been extended from 18th September 2024 to 7th December 2024.

Opensignal Ranks Largest 14 UK Broadband ISPs by Reliability

2nd August, 2024 (6 Comments)

Benchmarking firm Opensignal has today published a complementary study to their recent research into the differences in broadband reliability across countries (here), which reveals the ISPs that deliver the strongest and poorest “broadband reliability experience” in the UK. Suffice to say that it’s a good day for Virgin Media and altnets.

Three UK Warn Customers Over Rise in Missed Parcel SMS Scams

2nd August, 2024 (12 Comments)

Mobile network operator Three UK has warned customers this week about an increase in fraudsters using “missed parcel” SMS (text) scam messages this summer, which are not a million miles from the fake DHL or FedEx delivery messages that tried to infect phones with malware a few years ago (and continue to do so today).

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Cellnex, Vodafone and O2 Extend Existing UK Mast Sharing Partnership

29th July, 2024 (8 Comments)

Wireless infrastructure firm Cellnex has today extended their existing partnership with UK mobile providers Vodafone and O2 (Virgin Media), which will ensure that both operators continue to have access to share Cellnex’s national tower infrastructure to help deploy 5G (mobile broadband) and future services.

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NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (8 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

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Study Finds No Mobile Operator in Powys Surpasses 50% for Good Coverage

24th July, 2024 (7 Comments)

Mobile UK network analyst firm Streetwave has published the first results from their work with the Growing Mid Wales (GMW) programme, which uses bin lorries to map local network (4G, 5G etc.) coverage and broadband performance. Overall, none of the mobile operators provided “Good Coverage” across more than 50% of Powys’ road network, but EE does come top (49%).

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Ofcom Review UK Mobile Licence Fees for 900MHz, 1800MHz and 2100MHz

23rd July, 2024 (1 Comment)

The UK telecoms regulator has announced that, following a request from BT, it has launched a review of the annual licence fees they charge mobile network operators (EE, Vodafone, Three UK and O2) for use of three popular mobile spectrum bands – 900MHz, 1800MHz and 2100MHz – supporting 2G, 3G and 4G (mobile broadband) services.

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GWS Rank Virgin Media and EE Best for UK Broadband and Mobile in H1 2024

16th July, 2024 (10 Comments)

Network testing firm Global Wireless Solutions has today published the results of a new study that examined connectivity experiences in the UK, which saw Virgin Media (O2) win two awards for ‘Best Broadband Experience‘ and ‘Best Combined Connectivity Experience‘, while EE came top for ‘Best Mobile Experience‘.

Juniper Research Names Top UK Mobile Operators for Satisfaction

16th July, 2024 (2 Comments)

A new Juniper Research survey of 3,300 UK mobile subscribers has named the top mobile network operators with the highest overall levels of customer satisfaction (measured by net promoter score). Tesco Mobile ended up ranking highest for overall customer satisfaction, with an NPR (Net Promoter Rating) of 93%. But it’s bad news for Three UK.

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Mobile Operators Shun Plan to Expand 4G on Tyne and Wear Metro UPDATE

15th July, 2024 (11 Comments)

The Tyne and Wear Metro, which is an overground and underground light rail rapid transit system that is operated by Nexus (public body), looks unlikely to see 4G and 5G mobile coverage being expanded from O2 (Virgin Media), Vodafone and Three UK after the operators “turned down the opportunity to install equipment in the tunnels.”

Euro 2024 – Three UK Delays Opening Stores to 10am on Monday

13th July, 2024 (10 Comments)

Mobile network operator Three UK has announced that they will be opening all 244 of their stores in England and Head Office at 10am on Monday, apparently so “colleagues can enjoy the European Football Championship final this weekend” (translation – recover from a hangover or after seeing another flaky performance on the pitch).

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Streetwave Maps Mobile Network Speeds in Caerphilly Using Bin Lorries UPDATE

9th July, 2024 (2 Comments)

Mobile network analyst Streetwave has partnered up with the Caerphilly County Borough Council (CCBC) in Wales to harness local refuse (bin) collection trucks in order to map the local network (mobile broadband) performance across the area, which covers services from EE (BT), O2 (Virgin Media), Vodafone and Three UK.

Three UK Cause Confusion with Broadband Termination Letter in Swindon

5th July, 2024 (6 Comments)

Customers of Three UK’s wireless (4G and 5G) home broadband service in Swindon (South West England), which hails from the old ‘Relish’ wireless service that was acquired from UK Broadband Ltd. in 2017 (here), were recently left in a panic after the operator incorrectly informed them that their service would “no longer be available“.