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Articles for Category Tag - Three UK

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Ofcom’s Q2 2021 Complaints Study Shames UK ISP TalkTalk

16th November, 2021 (7 Comments)

Ofcom has published their latest Q2 2021 (calendar) consumer complaints study, which saw TalkTalk come top of the naughty table for gripes about their fixed line home broadband and phone services. Meanwhile, Virgin Media took the most flak for Mobile and Pay TV, although overall complaints were down.

Ofcom Clears 800MHz Power Boost to Aid UK 4G Mobile Coverage

27th October, 2021 (8 Comments)

Ofcom has today approved an earlier proposal – requested by both Three UK and EE (BT) – to increase the permitted power output for the equipment that UK mobile operators use in the 800MHz band, which is expected to result in a small coverage improvement for the related 4G data (mobile broadband) and calling services.

H2 2021 Test of 5G Speed in Coventry, Leeds and Bradford, Nottingham and Sheffield

14th October, 2021 (8 Comments)

Mobile benchmarking firm RootMetrics has today published the first H2 2021 results from their testing of 5G (mobile broadband) networks in the UK cities and towns of Coventry, Leeds and Bradford, Nottingham and Sheffield. EE delivered the fastest speed and availability in most of the locations, but not all.

EE Tops Tutela’s Q3 2021 Benchmark of UK Mobile Networks UPDATE

14th October, 2021 (1 Comment)

Crowdsourced benchmarking firm Tutela has published their latest Q3 2021 study of mobile broadband (4G and 5G) performance across the United Kingdom, which found that EE “dominated the majority of the metrics tested,” but Three UK are challenging when looking at the latest ultrafast 5G services.

Facebook Outage Triggers Huge SMS and MMS Surge at Three UK

5th October, 2021 (13 Comments)

Mobile operator Three UK has reported that last night’s 6-hour Facebook outage, which also impacted associated internet services from WhatsApp, Oculus and Instagram, caused a huge surge in SMS (text messages) and MMS (picture messages) traffic – more than the last three New Year’s Eves combined.

Mobile Operator Three UK Delays eSIM Support AGAIN to 2022

30th September, 2021 (15 Comments)

First they launched it, then they “put a short pause” on the deployment and said it was just a trial, before adding that it would arrive in “early 2021“, which in January 2021 became “later this year” (here). Mobile operator Three UK has now indicated that eSIM support for 4G and 5G handsets will not arrive until 2022.

iD Mobile Sorry After Threatening to Disconnect UK Customers

29th September, 2021 (7 Comments)

Mobile operator iD Mobile (Dixons Carphone) has apologised to 24,000 of their UK customers after a billing fail resulted in them sending out an “outstanding balance notification in error,” which warned recipients that their service would be “suspended until the full outstanding balance has been paid.”

EE UK Tops Opensignal Q3 Mobile Benchmark, But Lose Grip in 5G

29th September, 2021 (11 Comments)

Opensignal’s latest Q3 2021 Mobile Network Experience Report, which uses crowd-sourced data to measure the 4G and 5G (mobile broadband) performance of all four primary operators (EE, Vodafone, O2 and Three UK) to determine which delivers the best service, has given most of the awards to EE. Except when only looking at 5G.

RootMetrics Name Top 13 UK Cities for 5G Speed and Availability

16th September, 2021 (0 Comments)

Mobile benchmarking firm RootMetrics has today published a general comparison of 5G based mobile (mobile broadband) speeds and availability across 13 of the United Kingdom’s key cities, which sees Glasgow take the top spot on an aggregated average (median) download speed of 144.3Mbps and availability of 28.3%.

Ookla Publish Latest UK 5G Mobile Broadband Speeds for Q1-Q2 2021

14th September, 2021 (5 Comments)

Ookla, which runs Speedtest.net, has today revealed more data about 5G mobile speeds and availability across the UK. Overall, the country delivered average (median) 5G download speeds of 167.38Mbps (15.91Mbps upload), but availability is still low at 10.2% (17.9% on EE, 10.3% on Vodafone, 6.4% on Three UK and 5.4% on O2).

Another U Turn as Three UK Reintroduce EU Roaming Charges

9th September, 2021 (101 Comments)

Mobile operator Three UK, which last year said that they planned to “retain” EU roaming at no extra cost “regardless of Brexit negotiations“, has today followed the U-turns from rivals EE (BT) and Vodafone by announcing their intention to reintroduce roaming charges on texts, data (mobile broadband) and calls.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Ofcom Shames Virgin Media Over Broadband and TV Complaints UPDATE2

6th September, 2021 (29 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

Three UK Discounts Unlimited 4G Home Broadband to GBP14

3rd September, 2021 (37 Comments)

Mobile operator Three UK has launched new discounts and devices across their range of 4G and 5G based unlimited Home Broadband packages, which now start at just £14 per month for 24-months of service on their 4G plan or £22 for 5G (the 5G price is largely unchanged). You can optionally also bundle-in various gadget gifts.

Bilsdale Transmitter Fire Knocks Out TV, Radio and Mobile in Region

11th August, 2021 (28 Comments)

A major fire at Arqiva’s (Cellnex) 315 metre tall Bilsdale Transmitter site in North Yorkshire (England) has knocked out TV and radio services for more than 1 million surrounding premises. On top of that, mobile (2G, 3G and 4G) services from O2, EE, Three UK and Vodafone have also been disrupted.

Rootmetrics Names EE Best for UK 5G Mobile Reach and Speeds UPDATE

5th August, 2021 (17 Comments)

Mobile benchmarking firm RootMetrics will today publish a new biannual H1 2021 report into the performance of 5G (mobile broadband) networks in the United Kingdom, which praises EE (BT) for their “consistent broad availability … fast speeds and reliability.”

Ookla Study Names Three UK Fastest for 5G Speeds at 231Mbps

3rd August, 2021 (49 Comments)

Ookla, which operates the popular Speedtest.net service, has just published a new Q1-Q2 2021 (H1) study of 5G mobile broadband performance from Three UK, EE, Vodafone and O2 (VMO2), which found that Three delivered the fastest average (median) download speeds of 231.07Mbps. But Vodafone wins on uploads (19.69Mbps).

Three UK Sees 5G Mobile Broadband Coverage Reach 29 Percent UPDATE

2nd August, 2021 (33 Comments)

Three UK has today revealed that their new 5G (mobile broadband) network has just gone live in another 110 locations across the United Kingdom (300 in total), which they claim has pushed their “outdoor population coverage” (not geographic) to 29%. The current rollout plan aims to reach 2,500 new sites over the next few years.