ISPs toob and Aquiss Separately Hit 10,000 Full Fibre Customers
Two UK home broadband ISPs – toob and Aquiss – have today separately announced that they’ve each managed to pass the milestone of 10,000 customers on their respective Fibre-to-the-Premises (FTTP) packages and networks.
First up, we have Shropshire-based internet provider Aquiss, which is a more traditional ISP that sells FTTP packages via Openreach’s national network. As the provider’s Managing Director, Martin Pitt, said: “We have spent the past couple of years heavily focused on our FTTP Full Fibre programme … Our recent activation of our 10,000th FTTP customer is a wonderful milestone for the whole team here at Aquiss.“.
The announcement comes ahead of the provider’s 17th anniversary, which makes us feel quite old. Aquiss are currently running an Autumn Offer on their FTTP packages, giving those who sign up for their full fibre FTTP services a 50% reduction from the first 6 months, across all of their 12-month contract options.
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On top of that toob, which is building its own gigabit-capable Fibre-to-the-Premises (FTTP) broadband network across parts of Hampshire and Surrey in England (aiming to cover 1 million premises across the South of England by 2027), has announced on the same day that they too have also just passed the milestone of 10,000 customers (from a network coverage of 100,000 premises). Plus, a further 1,500 customers have installations booked in over the coming few months.
We should point out that toob is also celebrating their 3rd birthday since connecting the first of many customers in 2019. Nick Parbutt, CEO and Founder of toob, said: “Connecting our 10,000th customer in September was a significant achievement, but this is only the start. In the coming months, we will start connecting customers in Aldershot, Fareham and Farnborough, so that even more people can benefit from full-fibre broadband.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Be nice to have a date in aldershot been waiting over a year
@greg
I’ve had that with BT on FTTC – big deal – ISPs always put their own customers on faster when they can and with Toob there should be no excuse not to
There’s absolutely no way Toob have 10K customers. If your going to lie don’t make your website so easy to verify. The actual number is 2683.
Who are you trying to kid? Hopefully not your investors.
It was suspicious considering they only have 700 trustpilot reviews
They just connected our block and 5 sign ups on day one!
and Im going live 48h after placing order
10/10 if you ask me, and i know at least 10 people who also use toob so i would say 10k is possible, and i see their vans all around Southampton, they seem to be busy.
I have Toob and I must admit I’m very surprised at 10k customers. It’s a great service (900mb both ways for £33 w/static IP) but I know almost no one else who has it (they’re often sticking with VM and their bundles). @Anon how have you verified how many customers they have?
yes – even the graphics department couldn’t get it right – their stats are made up – But at least they over promise in some areas. The speed achievable is 6.5GB/Minute – and a 50GB file takes about 7.5M if you can keep the full speed – as this screenshot I just did shows. (Not on Toob) although good luck on any XBOX or PS network getting full speed – it’s a very common complaint on reddit for example
https://ibb.co/j32kK4f
They have TP reviews from customers saying they are already going from 900-600mbps at peak times – and so that’s bad for 10K – sucking badly for 2.6K customers! Is this another VM in the making?
I regularly do speed tests cos I’m a geek like that and I get 930Mb down consistently (I work at home 2 days a week so am able to run during peak). I’d argue the trustpiloters are running tests over WiFi rather than hard-wired.
probably – seems to be a common misconceptio
Outrageous to treat customers like that – they should hit back!
Well, they had it coming frankly.
@Optimist, at least I got your joke, shame the light entertainment has gone over the heads of others 😉
Aquiss has it easier as they are not an ISP in the true sense, they are a reseller of CityFibre and don’t have any of their own network or kit to maintain or install. They are an internet service reseller, not a provider like toob. There is a big difference in Aquiss hitting 10,000 and toob hitting 10,000.
I disagree. Aquiss are a small, independent provider, who have a strong heritage in providing excellent customer service. They spend little to no money on marketing (from what I see), instead relying on their 17 years experience & reputation to acquire new customers. They have made great gains in their FTTP offering over the last couple of years.
Arguably Toob have an easier job, they have received over £160m of funding in the last few years, have a large amount of employees, and like most AltNets, sink a lot of money into marketing.
Either way, it’s not a competition and I am not sure why you felt the need to belittle Aquiss’ efforts here. Can’t we just celebrate success?
Maybe you miss my point. Aquiss haven’t had to dig up roads, install routers and gateways at data centres, go around peoples houses and install fibre and do all the legislative work around becoming an ISP, whereas toob has. Aquiss just sell CityFibre Wholesale, a ready made product that they sell by interfacing with CityFibre’s Wholesale platform to put in their orders. It is CityFibre providing the 10,000 FTTP connections, it is CityFibre that liaise with Openreach to get ONTs installed, it is CityFibre’s kit that Aquiss customers connect to, even the IP addresses and DNS servers identify as CityFibre or Entanet. The two companies are at the opposite ends of the complexity spectrum of being an ISP.