1p Mobile UK Suffers Another Website Outage and Phone Disruption UPDATE
Mobile provider 1p Mobile, which is a virtual network operator (MVNO) on EE’s UK platform, appears to be experiencing yet another protracted outage of its website and linked online account management features today. On top of that the operator has also confirmed that their phone lines are down too.
The latest problem appears to have started at around 11am today, after users reported a string of “500 – Internal Server Error” messages on their website, which was later followed by the 1p Mobile domain becoming completely unresponsive. Sadly, such issues are not unfamiliar to 1p Mobile (example) and there have been a series of other disruptions in recent weeks and months.
According to one of 1p Mobile’s social media agents: “Unfortunately our website is currently unavailable and our phone lines have been down. Our technical team is actively working to resolve the issue as quickly as possible. We sincerely apologise for any inconvenience this may cause and appreciate your patience in the meantime.”
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UPDATE 9th April 2026 @ 2am
The website appears to have returned to life at some point after 11pm.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Not good enough 1p mobile if it continue like this more often! Unsatisfactory.
(crosses fingers) “please don’t be a hack, please don’t be a hack, (repeat)”
1p Mobile need to protect their site with Cloudflare or similar.
Cloudflare doesn’t help when your origin (web server) is offline. Maybe it would show cached static pages for their site but anything dynamic like logging in to manage service, buy products etc would all just pass through the 500 error.
“Unfortunately our website is currently unavailable and our phone lines have been down.”
Does this mean their customer service lines are down, or does it mean the “phone lines” provided by them are down (e.g. customers can’t make a call)?
> our website is currently unavailable and our phone lines have been down
This is particularly unfortunate — the website and phone lines should (ideally!) be redundant, where a fault with one cannot affect the other.
Self hosted using 1pWebhosting & 1pVOIP
I was going to move a SIM over to them as they are cheap but they never responded to my communication on querying something so will stick with EE who you can actually speak to, might pay a premium for it but least I know they seem to care more about customers than 1p.
Their site was down when I needed to log in at around 8am on Tuesday this week. I kept trying over the course of the next couple of hours but it was still down when I last tried at 10am. Has now caused me quite an inconvenience. I’m now actively looking to leave them.
Ah my previous comment should say Monday not Tuesday
They already appeared to be, for some unknown reason, self-hosting their website on a Talk Talk internet connection – presumably the one that serves their office. If the phone lines were down too, my guess is that the office Internet connection had gone down.
Self hosting presumably saves a few pennies.
Not very good for a telecoms company
Gosh. Looks like you get what you pay for, after all.
I pay for a Mobile phone service, which for two years has been faultless.
Not always. I use Smarty and it is cheap and I have had no problem with them, well no more than anyone else with different mobile network providers.
My brother had a problem trying to get another sim, so customer services could be better, but then that seems to be the same for even the main ones
Lots of cheap MVNO networks out there and most of them are fine.
In my case, I set it up as setup and forget… I don’t really need to login. But still this months long streak of website outages is pretty embarrassing.
That is more or less what I do with Smarty, I know full well I am not going to go over the data limit. Even if I do I still have nearly a gigabyte of data add on that I added a few years ago.
So I have no need to look at the site or the app,k as long as I have no problem and they keep taking the right amount out of my bank at the right time
Ive been with them for mobile broadband since July 2025 and only once had a problem with the actual service (the local mast was down – they confirmed this by email). I chose 1p because EE is the best signal by far around here and not many EE MNVOs do unlimited data for a reasonable price with no contract. Their website on the other hand has been down many times. Overall I found the actual service way faster and more reliable than Three which went down whenever it rained (and they would never admit it!).
To be fair with Three, it hardly ever rains at your location. 🙂
What I don’t understand is Why would anyone go with any MVNO?? Except probably some reputable such as Tesco mobile. You pay peanuts you get monkeys. I am not suggesting that the big ones are perfect but you have more chance of a better service. It’s not always about how cheap it is.
Why go with an MVNO? Generally its cheaper and shorter contracts (so you can ditch & switch if you are not happy). Example for unlimited data: £25 pcm 1p mobile (1 month), £33 EE (24 months). Why wouldnt you? Its the same network? With 1p mobile you can also change your data limit every month if you are using more / less than you expect.
On the contrary, some of the MVNO’s have actually been rated better than the networks they actually use… SMARTY is rated better than Three, GiffGaff is rated better than O2 and 1P is known for being the closest you can get to being on EE directly without the price.
MVNO’s aren’t cheaper because they are bad, they’re cheaper as they don’t bundle pointless stuff with the service that 90% of customers are never gonna use!
EE: Six months of Apple music, EE Earn, Discounted kid passes
O2: Airtime Rewards, Priority, O2 Extras
Vodafone: VeryMe Rewards, Cinema tickets, Eat Local discounts
Three: Three+ Rewards, Three Your Way
I don’t need ANY of those things so why would I pay extra to subsidise them? I’d rather just pay less for the exact same service elsewhere.