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UK ISP TalkTalk Hikes Early Broadband and Phone Cancellation Charges

Wednesday, August 22nd, 2012 (7:45 am) - Score 2,151

Budget internet provider TalkTalk UK has increased the cost of its early termination charges by up to +£2 extra a month, which is the fee you pay when choosing to leave your broadband and or phone service contract before its minimum term period (12 or 18 months) has expired.

The early termination fees levied by BT, TalkTalk and Virgin Media were first established in July 2010 after Ofcom ruled that the charges ISPs set when customers leave early should also reflect the costs that the providers save by no longer providing the service (here), which means that most consumers should end up paying less than the payments left under their remaining contract.

However some prices (line rental, call charges etc.) have increased and as a result TalkTalk has felt the need to hike its related phone and broadband bundle charges.

TalkTalks New Early Termination Charges

TalkTalk Legacy Package – £9.50 per month remaining (old price: £8)
TalkTalk Essentials – £9.50 per month remaining (old price: £8)
TalkTalk Plus – £15.50 per month remaining (old price: £13.50)

The new prices, which have all been agreed with Ofcom, are expected to take full effect from 1st November 2012. It’s worth noting that Ofcom’s related view of the Unfair Terms in Consumer Contract Regulations 1999 Act is intended to apply to all landline providers, not just the big boys.

Leave a Comment
4 Responses
  1. Talktalk have strange ways of making there profits. Be it late payments or failed DD charges. Granted no one should be late on payments but sometimes it cannot be helped.

  2. Avatar Sledgehammer

    After this increase I don’t think TT can any longer be referred to as a “BUDGET ISP”.

  3. Avatar Kyle

    This is clearly more abuse of the rulebook from TalkTalk.

    I recall them quoting me that they were unable to offer a discount for poor broadband service since the broadband was effectively free and I was only paying for the line rental.

    However, from the above, TalkTalk is clearly including the cost of the broadband in the termination clause, otherwise the termination fee wouldn’t be higher than the consumer cost of line rental.

    Shocking tactics from an even more shockingly worse company.

  4. Avatar anon

    Another hike on the customer again they a pain in the butt for disconnecting customers for failed payment they must think the bill gets there the next day to pay which is wrong . They the worst company for customer services and there broadband is utter crap .

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