Home
 » ISP News » 
Sponsored

UK Internet Users Reluctant to Recommend their Broadband ISP

Monday, May 13th, 2013 (8:20 am) - Score 733

Less than half (47.6%) of the 779 respondents to our latest monthly reader poll have said that they’d definitely recommend their broadband ISP to others and 26.9% felt that the service they received was still too expensive, which is despite the UK being home to some of the most affordable broadband services in the world.

A study conducted by ISPreview.co.uk earlier this year similarly found that close to two thirds of consumers appeared to be ‘happy‘ with their broadband ISP choice, yet the new research suggests that only around half would go the next step of actually recommending their provider to other people. Familiar issues with support, speed and cost are among the primary concerns.

How would you rate the quality of your ISPs support?
Good – 45%
Average – 30.2%
Poor – 24.6%

How would you rate the quality of your ISPs speed and reliability?
Good – 50%
Poor – 27.8%
Average – 22%

How would you rate your ISPs price?
Average – 46.3%
Expensive – 26.9%
Affordable (Cheap) – 26.7%

Would you recommend your ISP to others?
Yes – 47.6%
No – 32%
Maybe – 20.2%

Word of mouth is a very fluid but powerful tool and one that frequently benefits broadband providers, albeit only those which are able to deliver upon their promises of a good service. Never the less we can be a pessimistic bunch and nobody likes to recommend a service to friends unless they’re sure it won’t come back to haunt them.

This month’s new survey asks how important Mobile Broadband is to you and whether or not the next generation of 5G mobile services will be a true “fixed line substitute“? Vote Here.

Leave a Comment
1 Response
  1. Avatar Sledgehammer says:

    This type of survey will always fluctuate within certain limits. In my case due to finacial conditions I am in the process of changing ISP ( not because of the ISP ) just to move to a ISP that is providing a cheaper package.

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*35.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £50 Reward Card
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2768)
  2. FTTP (2746)
  3. FTTC (1783)
  4. Building Digital UK (1740)
  5. Politics (1662)
  6. Openreach (1619)
  7. Business (1429)
  8. FTTH (1340)
  9. Statistics (1240)
  10. Mobile Broadband (1221)
  11. Fibre Optic (1062)
  12. 4G (1052)
  13. Wireless Internet (1020)
  14. Ofcom Regulation (1014)
  15. Virgin Media (1004)
  16. EE (696)
  17. Sky Broadband (668)
  18. Vodafone (666)
  19. TalkTalk (661)
  20. 5G (514)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact