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Major Power Failure Knocks UK Hosting Giant and ISP Fasthosts Offline

Monday, Jan 6th, 2014 (9:12 am) - Score 1,732
fasthosts_uk

Customers of UK Internet hosting and access provider Fasthosts are gradually seeing most of their services return to normal after an “external infrastructure issue” triggered a primary power supply failure, which has caused a weekends worth of disruption for all of their services including the communication systems and status page.

The incident, which appears to have started on Saturday morning, left many customers without working websites and email addresses. The situation promptly triggered “excessive call volumes” as customers attempted to contact the support department, although many were unable to get through.

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It’s understood that the providers datacentres switched over to their Uninterruptable Power Supply (UPS) whilst the backup generators kicked in and mains power was then restored a “few moments” later. Sadly this didn’t stop the outage triggering a widespread “network issue” that has resulted in nearly two days’ worth of disruption for some customers.

Fasthosts Status Update

All services are now back online, any customers experiencing problems should contact our technical support team. Due to excessive call volumes, we highly recommend you raise a support ticket through your control panel, or directly by emailing support@fasthosts.co.uk from your registered email address.

If you already have a ticket open with us, please be assured that we are working our hardest to answer all questions and address all issues as soon as possible.

We would like to thank everyone for their patience and understanding during this time.

At the time of writing some customers are still experiencing problems with their MySQL servers, emails and webspace. Anybody that is struggling to get a reply via email or the phone would be well advised to try contacting Fasthost’s on Twitter at #Fasthosts.

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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