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Virgin Media User Embarrassed by Randomly Generated WiFi Password

Sunday, Dec 27th, 2015 (10:18 am) - Score 3,787

Cable operator Virgin Media has suffered a small bit of mild comical embarrassment after one of the randomly generated WiFi passwords for their SuperHub routers gave one elderly home owner a rather silly network key of (NSFW)..

.. “gayfkers“. Naturally the customer in question, or rather her daughter, was less than pleased with the password choice: “Completely disgusted that my elderly mother has her Virgin Wi-Fi installed with THIS as her password?!” The situation was then made worse by the fact that the customer in question claims to have gay relatives, who would no doubt take offence.

However it’s perhaps not fair to blame Virgin Media for this particular problem, not least since WiFi passwords are randomly generated (i.e. with 4 million customers something like this was bound to happen eventually), private and can / should be changed on the router as soon as you receive it.

Indeed if anything Virgin Media’s only fault is that the password they generated was not very secure and easy to brute force attack. At the very least they should have perhaps tried to include some numbers and the odd UPPER-CASE character. It wouldn’t have hurt to make it a bit longer too.

Otherwise the ISP has apologised to the customer and promised to tweak future password generations with a little extra “quality control” 🙂 .

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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