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Articles for Category Tag - Virgin Media

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Virgin Media O2 update on status of UK Community Forum upgrades

29th September, 2026 (0 Comments)

Broadband and mobile providers Virgin Media and O2 (VMO2) have today provided a brief update to ISPreview on the status of their popular customer community forums, which have been offline since the start of this year for a major platform upgrade (originally they were also going to be merged but this was later abandoned).

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nPerf study names EE best for 4G and 5G mobile coverage in the UK

24th September, 2026 (9 Comments)

France-based benchmarking firm nPerf has today published the results from a new study they conducted into 4G and 5G mobile (mobile broadband) coverage across the United Kingdom, which found that EE delivered the best reach for both network technologies. The results took account of both population and geographic network coverage.

Virgin Media O2 UK launch a new AI voice agent to support broadband fault calls

24th September, 2026 (6 Comments)

UK ISP Virgin Media (O2) have this morning followed yesterday’s news from Liberty Global by announcing the expected launch of a new AI voice agent, which will initially be deployed to support selected broadband fault calls (i.e. helping customers get routine issues resolved more quickly) and will later “gradually” be expanded to cater for other issues.

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Virgin Media UK co-parent Liberty Global adopt new AI chatbot for support

23rd September, 2026 (11 Comments)

The co-owner of UK broadband, pay TV and mobile giant Virgin Media (O2), Liberty Global, has today announced that they’ve signed a 3-year “strategic partnership” to adopt Sierra‘s conversational AI platform across their various operating companies, which is intended to make customer interactions “easier, more intuitive and more effective“.

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VMO2 and Altnets risk hastening deregulation of Openreach’s UK broadband

21st September, 2026 (23 Comments)

Ofcom will shortly announce the outcome of their provisional proposal to block one of several discounts that Openreach (BT) had planned to help them stay competitive and attract new full fibre (FTTP) broadband ISP customers. But a new report from Enders Analysis warns that rival networks might, in supporting the regulator, ultimately end up hastening the incumbent’s deregulation to their detriment.

Virgin Media UK Store to close as purchases get shifted to Rakuten TV

18th September, 2026 (3 Comments)

Customers of broadband, phone and TV provider Virgin Media (O2) have recently been informed that the Virgin Media Store, which sold various digital movies and TV box sets to UK consumers, is set to close. But in order for customers to keep their purchases, they’ll need to transfer them to the Rakuten TV service instead.

Virgin Media O2 UK makes structural changes to its leadership

17th September, 2026 (11 Comments)

Broadband, TV and mobile giant VMO2 (Virgin Media and O2) appears to have followed the creation of a new Consumer unit by making some structural changes to their leadership, which has seen several senior figures depart as part of efforts to reorganise the team to ensure there is “greater prioritisation, simplification, alignment and focus” on the areas that will have the biggest impact.

Freshwave outdoor 4g and 5g small cell on pole

O2 UK boost outdoor 4G and 5G mobile with Small Cells in Tonbridge

17th September, 2026 (2 Comments)

Mobile operator O2 (Virgin Media) and network connectivity provider Freshwave have today confirmed the successfully deployment of five new 4G and 5G capable outdoor Small Cells to boost network coverage across busy areas of Tonbridge in Kent (England), delivering faster mobile broadband and more reliable calling etc.

Zen Internet CEO reveals state of the UK’s alternative broadband networks

16th September, 2026 (16 Comments)

The CEO of broadband ISP Zen Internet, Richard Tang, has today published the seventh edition of his entertaining ‘Full Fibre Wacky Races‘ presentation, which summarises both his and the wider industry’s views of how the UK’s troubled market for alternative fixed broadband networks (altnets) has progressed and what the future may hold.

O2 UK switch on 5G standalone mobile broadband network in Tyne and Wear

15th September, 2026 (1 Comment)

Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5G+) mobile broadband network across Newcastle, Tyneside and Sunderland, which is said to reach nearly 1.2 million residents – delivering “faster speeds, better coverage and lower latency at no extra cost.”

Giffgaff add contract buyout worth £300 to UK full fibre broadband plans

15th September, 2026 (2 Comments)

Mobile operator and internet provider giffgaff, which has already made their new full fibre (FTTP) broadband packages available to 4.2 million premises via nexfibre and Virgin Media’s UK networks, has moved to further entice new customers to the service by offering to buy them out of their existing contracts (worth up to £300 in billing credits).

Shareholders of Virgin Media O2 UK reportedly target £600m in cost cuts

11th September, 2026 (28 Comments)

The owners of UK broadband, mobile and TV provider Virgin Media (O2), Telefónica and Liberty Global, are reportedly set to move forward with earlier proposals for a significant round of cost-cutting (i.e. a mix of job cuts and reducing capital expenditure) and are reportedly aiming to calm investors by cutting c.£600m.

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Giffgaff’s full fibre broadband plans now available to 4.2 million UK homes

10th September, 2026 (5 Comments)

Mobile operator and internet provider giffgaff, which is gradually making their new full fibre (FTTP – XGS-PON) broadband packages available to UK consumers via nexfibre’s and Virgin Media’s networks (here and here), has revealed that they’ve increased their serviceable footprint to 4.2 million homes and rising.

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Broadband ISP Virgin Media UK closes email service and shifts users to Junara

9th September, 2026 (19 Comments)

Bad news if you’re one of broadband ISP Virgin Media’s customers who still uses their old email platform. The provider has confirmed that they’re closing their “remaining email accounts” and “transferring our email service to Junara“, which is described as being a specialist cloud-based email provider owned by Australian company Atmail.

High Court sides with Virgin Media over UK legal dispute with Svella Connect

9th September, 2026 (2 Comments)

The High Court has ruled in favour of broadband ISP Virgin Media (inc. nexfibre) after one of its civil engineering partners, Svella Connect, launched a legal challenge (Part 7 Claim) against the company due to a dispute over “contractual terms“, which originally touched on issues of worker safety, rate reductions, and work volumes for full fibre operator nexfibre. But the case may be far from over.

Nexfibre appoints new Director of Corporate Strategy for UK broadband network

8th September, 2026 (1 Comment)

Network operator nexfibre, which shares some of their parentage with Virgin Media (harnessing the same build teams) and have deployed their full fibre (FTTP) broadband network to cover 2.6 million UK premises, has created a new ‘Director of Corporate Strategy‘ post and appointed Colin Rand to take on the role.

Virgin Media O2 UK establish £3m fund to encourage local reuse of old tech

8th September, 2026 (1 Comment)

Broadband and mobile giant Virgin Media and O2 have today launched a new £3m Tech Rehome Network Fund, which will run until 2030 to support projects that help improve UK digital inclusion and reduce electronic waste within cities by encouraging the reuse of old technology.