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Articles for Category Tag - Virgin Media

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Nexfibre Publish Q2 2024 UK Full Fibre Broadband Rollout Update

26th July, 2024 (15 Comments)

Network operator nexfibre, which shares some of their parentage with retail ISP partner Virgin Media (VMO2), has this morning published their latest quarterly (Q2 2024) progress update on the roll-out of their new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband ISP network. This includes details on build locations for 2025 and early 2026.

Virgin Media O2 See UK Broadband Users Fall to 5.71 Million as Nexfibre Ramps FTTP

26th July, 2024 (11 Comments)

The latest Q2 2024 results from Virgin Media (O2) have today been published, which reveals that they’re now home to 5,710,700 fixed broadband customers (down by -12.2k in Q2 2024 vs +5.3k in Q1) and built another 295,300 full fibre (FTTP) premises – mostly via nexfibre (up from 194k last quarter). Both VM and nexfibre now cover 5m premises via full fibre.

Which? Name ISP Virgin Media as Worst UK Telecoms Provider for 2024 UPDATE

26th July, 2024 (8 Comments)

Consumer magazine Which? have today named the winners of their annual Shoddy Awards 2024, which lists the companies that have done poorly through the year. Suffice to say that broadband provider Virgin Media picked up the award for “Worst Telecoms Company” due to “poor customer service and mid-contract price hikes“.

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NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (6 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

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Study Finds No Mobile Operator in Powys Surpasses 50% for Good Coverage

24th July, 2024 (7 Comments)

Mobile UK network analyst firm Streetwave has published the first results from their work with the Growing Mid Wales (GMW) programme, which uses bin lorries to map local network (4G, 5G etc.) coverage and broadband performance. Overall, none of the mobile operators provided “Good Coverage” across more than 50% of Powys’ road network, but EE does come top (49%).

Virgin Media O2 Reveals UK Plan for 2G Mobile Switch Off

23rd July, 2024 (34 Comments)

The CTO of network operator O2 (Virgin Media), Jeanie York, has today become the first UK mobile provider to set out their plans for withdrawing the old 2G service, which will see the first customers beginning to be moved off that platform in 2025. But they won’t be switching 2G off completely, at least not for a long time.

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Ofcom Review UK Mobile Licence Fees for 900MHz, 1800MHz and 2100MHz

23rd July, 2024 (1 Comment)

The UK telecoms regulator has announced that, following a request from BT, it has launched a review of the annual licence fees they charge mobile network operators (EE, Vodafone, Three UK and O2) for use of three popular mobile spectrum bands – 900MHz, 1800MHz and 2100MHz – supporting 2G, 3G and 4G (mobile broadband) services.

Broadband ISP Virgin Media UK Finally Fixes Upload Profile Fault

18th July, 2024 (14 Comments)

Internet provider Virgin Media (O2) has finally fixed a fault that left a small number of their broadband customers, specifically some of those on top tier packages (e.g. 1Gbps), with half their normal upload rate (i.e. 50Mbps instead of 100Mbps). But it’s unclear why the seemingly simple problem took over a month to resolve.

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GWS Rank Virgin Media and EE Best for UK Broadband and Mobile in H1 2024

16th July, 2024 (10 Comments)

Network testing firm Global Wireless Solutions has today published the results of a new study that examined connectivity experiences in the UK, which saw Virgin Media (O2) win two awards for ‘Best Broadband Experience‘ and ‘Best Combined Connectivity Experience‘, while EE came top for ‘Best Mobile Experience‘.

Which? Shames Broadband ISP Virgin Media UK for Poor Customer Service

16th July, 2024 (42 Comments)

Consumer magazine Which? has today written to the CEOs of Virgin Media (O2), Scottish Power and British Gas in the hope of “urging them to improve their customer service“, which comes after a survey conducted by the magazine found all three to be the “worst broadband and energy firms for customer service.”

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Virgin Media and Nexfibre Add 20,000 Homes to FTTP in Milton Keynes

11th July, 2024 (11 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has announced that they’ve added 20,000 additional homes in the Buckinghamshire (England) town of Milton Keynes to the coverage of their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.

LetterOne Appeal Forced UK Sale of Broadband Network Upp to Nexfibre

10th July, 2024 (3 Comments)

LetterOne, the investment firm behind alternative network provider Upp’s £1bn project to deploy a new full fibre (FTTP) broadband ISP network across 1 million premises in the East of England (here), has asked the High Court of Justice in London to rule it was unlawfully ordered to sell the network by the UK Government.

Virgin Media UK Start Phase 2 of Smart Support to Boost Broadband Reliability UPDATE

8th July, 2024 (12 Comments)

Broadband ISP Virgin Media (O2) has begun the second phase of their effort to deploy the new “Smart Support” service, which aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. So far only 50,000 users have benefitted from this since its April 2024 launch (here), but new customers will now join them.

2024 H1 – UK Gigabit Broadband Coverage Tops 83 Percent

8th July, 2024 (7 Comments)

ISPreview’s latest biannual UK summary of fixed broadband coverage for H1 2024 has found that “full fibre” (FTTP) ISP networks have grown to reach 67.68% of premises (up from 60.54% in H2 2023) and 83.39% are within reach of “gigabit” speeds (up from 79.86%). Continue on to see details for England, Wales, Scotland and N.Ireland.

Virgin Media and Nexfibre’s FTTP Reaches 20,000 Extra Yeovil Homes

5th July, 2024 (6 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has today announced that they’ve added 20,000 additional homes in the Somerset (England) town of Yeovil to the coverage of their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.

4G Mobile Goes Live on First Tunnel Sections of the Elizabeth Line in London

4th July, 2024 (2 Comments)

The latest update from Transport for London (TfL) has revealed that 4G and 5G mobile (mobile broadband) signals have now been extended to cover the first tunnel sections on the Elizabeth line (running approximately 5 miles). Further tunnelled sections to Whitechapel, Canary Wharf and Woolwich will be connected this summer.

EU Reveals 2024 Broadband and 5G Connectivity Progress vs UK

3rd July, 2024 (13 Comments)

The European Commission has this week published their annual 2024 ‘Broadband Coverage in Europe’ study, which reveals how the EU’s fixed gigabit broadband and 5G mobile networks compare across all of its 27 countries, plus Norway, Iceland, Switzerland and the United Kingdom.