Cable operator Virgin Media (Liberty Global) has this afternoon informed the market that up to 900 jobs could be lost as part of a structural shake-up and the most likely staff to be affected are those working in customer service roles, which might result in lower end-user satisfaction.
However it’s important to put this in some perspective because the operator has also pledged to create 6,000 new jobs as part of their £3bn Project Lightning network expansion, which aims to reach a total of 17 million premises / 60-65% UK coverage by 2020 (here). In that sense they’ll still be adding more than they cut.
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Tom Mockridge, CEO of Virgin Media, said:
“Over the last three years Virgin Media has been transformed. We are expanding, investing and growing our business. The proposed reorganisation will give us an even sharper focus on the customer, network expansion and business growth.”
Otherwise the operator has a number of major offices across the United Kingdom and their HQ in Hook (Hampshire) employs approximately 1,200 staff.
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