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Vodafone UK Scrap “Free” Demon Email Service for Broadband Users

Monday, Jul 25th, 2016 (2:53 pm) - Score 11,234

Vodafone UK has informed customers of their business-focused ISP sibling, Demon Internet, that the “free” email service they received with their broadband subscription is going to be scrapped within the next 30 days.

In fairness the writing has been on the wall since last year, when the ISP announced that all their Demon Web Hosting, Domain and “some email” products would transfer to intY Limited on 31st March 2015. But at the time the change didn’t affect any other Demon broadband service.

Last week all of Demon’s remaining email customers were separately left fuming after an “internal outage” resulted in significant disruption to email connectivity, but at least now they won’t have to worry about dodgy email anymore because Vodafone has decided to scrap the lot.

Vodafone’s Customer Notice (Demon Internet)

We’ve been busy reviewing our broadband service. As part of our ongoing upgrades, we’ll no longer be offering free email with our broadband products.

Your free Demon email will stop working 30 calendar days from the date of this email. So if you’ve been using it, make sure you have a new email service set up and ready to go. Apart from this, your Demon broadband service will continue as normal.

Suffice to say that some customers aren’t happy with this development, which is particularly understandable since most of Demon’s remaining customers are business orientated subscribers and thus precisely the sort of people who would need an email account.

Luckily there are a lot of options out there for free or hosted email services and we always recommend keeping email separate from your ISP, which is partly to protect against of situations like this one. Credits to one of our readers for highlighting this development.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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