EE UK Returns 100% of its Customer Service Calls to the UK and Ireland

Telecoms operator EE (BT) has today claimed to have become “the first UK mobile operator” to bring back 100% of its customer service calls to the United Kingdom and Ireland, which they hope will help in their drive to become the “number one for service in the UK mobile industry“.

Certainly the most recent consumer complaints report from Ofcom appears to show that they’re heading in the right direction (here), although O2 and Three UK still attract fewer gripes but the gap is closing. As part of that EE has already hired an additional 1,000 customer service staff and they recently launched a new Network Status Checker tool to provide real-time / personal updates to customers about network performance.

Marc Allera, EE CEO, said:

“Customer service is a top priority for us, and 2016 was a landmark year in the service that we provided to our customers. We’ve delivered on the pledge we made last April to answer all EE customer service calls in the UK and Ireland, and are making strong progress towards our commitment to expand EE’s superfast 4G coverage to 95% of the UK landmass by 2020. We’re passionate about making our service the best in the industry, so you can expect more to come soon.”

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