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Articles for Category Tag - EE

 

20th February, 2020 (14 Comments)

Good news, the Scottish Government‘s £25m 4G Infill Programme, which originally aimed to improve rural mobile coverage (mostly notspots across the Highlands and Islands) by building a network of 45 new masts for UK mobile operators to use (here), has finally built its first mast. Bad news, they’re well behind schedule.

19th February, 2020 (5 Comments)

Ofcom has lost its appeal against last year’s ruling by the UK High Court of Justice (here), which ordered them to repay £218m to mobile operators as part of restitution for their handling of a licence fee hike to the 900MHz and 1800MHz spectrum bands (i.e. £82.4m to EE, £54m for Vodafone, £54m for O2 and £26m for Three UK).

11th February, 2020 (3 Comments)

Mobile operator EE (BT) has today announced that they’ve become the exclusive partner for the new BritBox video streaming service, which among other things means that customers of their existing Pay Monthly mobile and tablet (4G and 5G) plans will receive a free 6 subscription to the service (starting on 13th March 2020).

10th February, 2020 (17 Comments)

The UK Prime Minister, Boris Johnson, is today reportedly gearing up to announce a fresh round of new capital investment in major infrastructure projects (HS2 etc.), which is expected to include a pot of £40 million to support pilots of superfast 5G based wireless (mobile) broadband in rural areas.

5th February, 2020 (13 Comments)

As if we didn’t have enough conflicting studies. French company nPerf has now decided to start publishing an annual study of UK mobile operator (mobile broadband) performance, which is based off crowd-sourced data. Overall the inaugural study finds that Vodafone UK provided the “Best Mobile Internet Performance” in 2019.

5th February, 2020 (22 Comments)

A new Birmingham-based Mobile Virtual Network Operator (MVNO) called Zevvle has launched with a different twist on pay-as-you-go data (mobile broadband) pricing, which is intended to help prevent customers from overpaying for data they don’t use by discounting the price as you consume an increasing amount.

5th February, 2020 (9 Comments)

The £1bn Shared Rural Network (SRN) agreement between BT (EE), Vodafone, Three UK and O2, which aims to extend geographic 4G mobile (mobile broadband) coverage to 95% of the UK by 2025, could be in doubt after some of the participants expressed concern over high costs. A key meeting is due to discuss the issue today.

4th February, 2020 (6 Comments)

RootMetrics has published their biannual H2 2019 study of mobile network (3G and 4G) performance across the United Kingdom, which once again named EE (BT) as the best overall operator and they also delivered the fastest aggregate median (average) mobile broadband download speed of 36.5Mbps.

3rd February, 2020 (7 Comments)

Global Wireless Solutions has published the results of their latest “extensive national” study into mobile network (4G etc.) performance across 36 cities, which is one of the few to name O2 as the overall “most reliable network” (followed by EE, Vodafone and Three UK). But it’s not just a question of mobile broadband speed.

3rd February, 2020 (2 Comments)

Broadband ISP and telecoms giant BT Group has today announced that they intend to hire a further 700+ UK apprentices and graduates as part of their September 2020 intake plan, which is down from the 900 that have been added over the past 12 months.

30th January, 2020 (40 Comments)

In a somewhat unsurprising development the Government has again warned UK people that the current “guarantee of free mobile phone roaming” throughout the EU, Iceland, Liechtenstein and Norway “will end” on 1st January 2021, which marks the conclusion of the imminent 11 month Brexit transition period.

30th January, 2020 (30 Comments)

Ofcom has today announced that they intend to toughen their existing Broadband Speed Code of Practice, which among other things requires UK ISPs to supply consumers with a personal estimate of their broadband line speed before buying. Under the new change this estimate will become more accurate, but there’s a catch.

30th January, 2020 (4 Comments)

An annual survey conducted by Expert Reviews has named UK ISP Plusnet as the “Overall Winner” of their 2020 Best Broadband Awards, although EE (BT) also picked up an award for “Best Customer Service” and Virgin Media came top for “Best Speed.” Sadly TalkTalk came bottom of the customer service table.

28th January, 2020 (8 Comments)

UK ISP BT has today confirmed the completion of their long-running strategy to end the outsourcing of customer support, which previously resulted in related calls being answered in India and the Philippines. Instead 100% of such calls will now be answered in the UK and Ireland, which has completed a year ahead of schedule.

24th January, 2020 (9 Comments)

Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.

23rd January, 2020 (7 Comments)

The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.

18th January, 2020 (19 Comments)

Last year’s £1bn Shared Rural Network (SRN) agreement between BT (EE), Vodafone, Three UK and O2, which will see the operators working together in order to extend geographic 4G mobile (mobile broadband) coverage to 95% of the UK by 2025, was just the start of what could be a tricky period of implementation.

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