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Articles for Category Tag - EE

Broadband ISP BT Ponders Possible £50 Charge for Missed UK Appointments

22nd November, 2025 (7 Comments)

Information allegedly leaked from inside broadband ISP BT (inc. EE and Plusnet) suggests that customers may in the future have to face a charge of £50 for a missed appointment, such as when the engineer turns up on time to find that the customer is not present. But the provider doesn’t currently plan to enforce this.

Competition Tribunal Allows UK Mobile Handset Overcharging Case to Proceed

18th November, 2025 (3 Comments)

The Competition Appeal Tribunal (CAT) has allowed a class action claim – originally worth “at least” £3.285bn – against EE (BT), Vodafone (Three UK) and O2 (Virgin Media) to move forward, albeit with limitations. The case, brought by Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

Streetwave Publish Map of South Yorkshire 4G and 5G Mobile Cover and Data Speed

14th November, 2025 (5 Comments)

A few months ago we reported that the South Yorkshire Mayoral Combined Authority (SYMCA) in England and network analyst firm Streetwave had begun a new project to map 4G and 5G mobile broadband coverage and speed across the region using bin lorries (here). The data from this has now been made available to the public via a new interactive map.

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Poverty Alliance Warn Vulnerable Users at Risk from UK 2G and 3G Mobile Switch Off UPDATE

10th November, 2025 (22 Comments)

A new report from the Digital Poverty Alliance (DPA) has warned that the ongoing switch-off by mobile operators Vodafone / Three UK, EE and O2 of legacy 3G and 2G networks “exposes a deep fault line in digital inclusion,” which they say could risk disconnecting vulnerable users (e.g. those with telecare systems and safety devices) from essential communication and support.

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BT See Openreach UK Broadband Lines Fall by 242k as FTTP Covers 20.3M Premises

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).

BT and EE to Sell Starlink as UK Rural Broadband Solution to Customers

6th November, 2025 (37 Comments)

Telecoms giant BT (EE) has this morning announced a “landmark agreement” to make Starlink’s mega constellation of ultrafast broadband satellites in Low Earth Orbit (LEO) available to their consumer broadband customers in “rural and remote areas“, where traditional fixed-line infrastructure is “economically unviable or geographically challenging” to build.

Major UK Phone Providers Agree to Crackdown on Scam Calls and Fraud

5th November, 2025 (12 Comments)

A new landmark Telecommunications Charter has today been agreed between several of the UK’s leading broadband, mobile and phone providers, which commits BT (EE), Virgin Media (O2), VodafoneThree, Tesco Mobile, TalkTalk, Sky (Sky Broadband) and the Comms Council UK to a “crack down on scam calls and fraud“. A sub-charter also exists for B2B phone services.

Mobile Operator Spusu Launches New SIM Only Plans for UK Customers

31st October, 2025 (21 Comments)

The SIM-Only mobile provider spusu, which holds a virtual operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has today announced the launch of several new mobile plans. But unfortunately their “unlimited data” plan seems to have vanished and it’s unclear when it will return.

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Ofcom and UK Mobile Providers Agree on Wholesale Price of Bulk Biz Texts

31st October, 2025 (1 Comment)

Ofcom has today announced that they’ve secured “voluntary commitments” from mobile operators including EE, O2, Sky and VodafoneThree (Vodafone and Three UK) to help stabilise the wholesale prices of automated text (SMS) messages that organisations send to people (A2P – application-to-person); these are widely used by organisations across the public and private sectors.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Ofcom UK Propose New Rules to Tackle Mobile Messaging Scams

29th October, 2025 (12 Comments)

Ofcom has today announced a “comprehensive package of planned measures” that are designed to improve protection for mobile phone users against messaging scams. According to the regulator, some 50% of UK mobile users said they received a suspicious message between Nov 2024 and Feb 2025 via text or iMessage, but it’s hoped today’s changes may reduce that figure.

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SignalTracker Compares UK 5G Performance with India, Greece, Spain and Finland

29th October, 2025 (7 Comments)

A new study from SignalTracker, which runs a popular Android mobile app (not iOS) for monitoring and testing mobile network performance, has compared the 5G mobile (mobile broadband) performance (speeds, coverage etc.) in India against the UK, Greece, Spain and Finland.

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EE and Three UK Offer Free Calls and Data for Jamaica as Hurricane Melissa Hits UPDATE

28th October, 2025 (4 Comments)

Mobile network operator EE (BT) has notified customers in Jamaica (Caribbean) that, due to the likely devastating impact of Hurricane Melissa (Category 5) today, they’re promising to credit back charges for mobile calls, texts and data (mobile broadband) used in Jamaica, as well as mobile and landline calls from the UK to Jamaica.

BT Group Explore Launch of Budget UK Mobile Brand to Complement EE UPDATE

28th October, 2025 (40 Comments)

Telecoms and broadband giant BT is reportedly exploring the possibility of launching a new low-cost mobile service brand to complement their premium EE service. Such a move would seek to replicate Three UK’s approach with sub-brand Smarty or Vodafone’s approach with VOXI, albeit with some of BT’s own unique twists.

Ofcom Publish Final Results of UK 5G Mobile Auction for 26GHz and 40GHz

24th October, 2025 (4 Comments)

The UK telecoms regulator, Ofcom, has this morning revealed the final (assignment stage) results of last week’s auction of the 26GHz and 40GHz millimetre wave (mmW) spectrum bands for use by 5G mobile broadband operators, which sets out precisely which frequencies within each band will be allocated to EE, O2 and VodafoneThree (Vodafone and Three UK).

Ofcom Reveal Initial Results of UK 5G Mobile Auction for 26GHz and 40GHz

16th October, 2025 (12 Comments)

The UK communications regulator, Ofcom, has this morning revealed the initial (principal stage) results from their auction of the 26GHz and 40GHz millimetre wave (mmW) spectrum bands for use by 5G mobile (mobile broadband) operators, which saw EE (BT), O2 (Virgin Media) and Vodafone (VodafoneThree) pay a combined £39m to secure more airwaves.

Ofcom Will Tomorrow Kick Off the UK 5G Mobile Auction for 26GHz and 40GHz

14th October, 2025 (14 Comments)

The telecoms regulator, Ofcom, has today confirmed that the first bidding on their auction of the 26GHz and 40GHz millimetre wave (mmW) spectrum bands for use by 5G mobile (mobile broadband) operators will get underway tomorrow, with BT (EE), O2 (Telefonica UK / Virgin Media) and Vodafone (VodafoneThree) all taking part.