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Articles for Category Tag - EE

Ofcom Pushes Fair Pricing on UK Mobile and Handset Bundles

22nd July, 2019 (7 Comments)

The UK communications and media (broadband, mobile, TV etc.) regulator has today set out a range of new measures that are intended to tackle bundles of both mobile handsets and tariffs (airtime contracts) together, which often continue to charge consumers for the handset even once the minimum contract term has ended.

ISP EE Discounts £2 from Monthly Broadband and Phone Prices

19th July, 2019 (6 Comments)

New customers of EE’s UK fixed line home broadband and phone (ADSL, FTTC and G.fast) packages may like to know that the ISP will later this morning knock another -£2 off their monthly prices for the first 18 months of service, although this will only be available to order between now and 28th July 2019.

The Top UK Consumer Complaints for Each Major Broadband ISP

18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

Ofcom Probe EE and Sky Mobile for Possible Breaches of Net Neutrality

10th July, 2019 (12 Comments)

Ofcom UK has today said that they’re currently probing two zero rated services from EE (‘Music and Video Passes’) and Sky Mobile (‘Sky Watch’) over possible breaches of the EU’s rules for protecting Net Neutrality (i.e. there must be no serious blocking or slowing of access to legal websites or internet services).

UK Slowest as OpenSignal Tests Early 5G Mobile Broadband Speeds

8th July, 2019 (13 Comments)

Crowd-sourced analyst firm OpenSignal has today published the first results from their initial real-world benchmarks of 5G based mobile broadband networks across 8 countries (i.e. those that have launched the service). The highest maximum speeds were seen by 5G users in the USA (1815Mbps), while the UK scored the lowest (569Mbps).

ISP BT to Follow EE and Launch Ultrafast 5G Mobile this Autumn

2nd July, 2019 (8 Comments)

In an unsurprising development BT has announced that they will launch their own 5G based ultrafast mobile broadband service this autumn, which will initially be made available to subscribers of their premium “Plus” packages. As you’d expect this is due to be based off EE’s national UK network.

EE UK Details New HTC 5G Hub Mobile Broadband WiFi Router

28th June, 2019 (16 Comments)

Mobile operator EE (BT) has today revealed further details about their new 5GEE WiFi plans and advanced HTC 5G Hub (Mobile Smart Hub) wireless router, which will deliver ultrafast mobile broadband speeds to consumers across parts of the United Kingdom. But it’s a bit pricey for what you get.

Ofcom – From Monday Text PAC to 65075 to Switch UK Mobile Operators

28th June, 2019 (32 Comments)

The telecoms regulator, Ofcom, has today braced the industry for the introduction of their new “Text-to-Switch” (Auto-Switching) system for UK mobile operators like Vodafone, O2, Three UK and EE, which is going live on Monday next week. The new system will make it easier and quicker for consumers to change networks.

EE UK Replaces Home Broadband Pay TV Service with Apple TV 4K

27th June, 2019 (12 Comments)

Mobile operator and ISP EE will today replace their ageing bespoke Pay TV (IPTV) product, which was only available alongside their fixed line home broadband and phone packages, with a new service powered by an Apple TV 4K set-top-box, but it won’t be a particularly cheap add-on.

ICO Fines UK Mobile Operator EE £100k for SPAMMING Customers

24th June, 2019 (4 Comments)

The Information Commissioners Office (ICO) has today imposed a £100,000 fine on BT-owned mobile operator EE after the company sent over 2.5 million direct marketing messages (texts) to its customers during early 2019, albeit without gaining their consent to do so.

Grant Shapps MP Calls for Competition Probe of UK Mobile Giants

24th June, 2019 (4 Comments)

The chair of the cross-party British Infrastructure Group (BIG), Grant Shapps MP, has called on the Competition and Markets Authority (CMA) to investigate claims of “potential collusion between some major operators,” which it’s alleged may have contributed to the sudden collapse of mobile retailer Phones 4U in 2014.

BBC iPlayer and YouTube Added to EE’s 4G and 5G Video Data Pass

18th June, 2019 (6 Comments)

Mobile operator EE has announced that their Video Data Pass add-on, which allows UK customers of their 4G and 5G based mobile broadband network to stream online video without it reducing their monthly data allowance, has now added support for both the BBC’s iPlayer service and YouTube.

The Worst UK ISPs for Post Contract Price Hikes on Entry-Level Deals

15th June, 2019 (15 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

Mobile Operator EE Coughs to Being Late with 118 Price Cap

12th June, 2019 (7 Comments)

BT, the owner of EE, has provided information to Ofcom that suggests it failed to apply the regulator’s new price cap on UK calls to 118 numbers (Directory Enquiries) until mid-April 2019, which may have resulted in a tiny number of customers being incorrectly charged.

Rural UK Landowners Seek Guarantees in Rural 4G Mobile Rollout

6th June, 2019 (10 Comments)

The Country Land and Business Association (CLA), Countryside Alliance, National Farmers Union (NFU), Rural Services Network and Which? have today jointly called on the UK Government to ensure that the proposed plan by mobile broadband operators to improve rural 4G network coverage meets “four key tests.”

Tutela Study Names Fastest UK 4G Mobile Operators for H2 2019

6th June, 2019 (3 Comments)

Crowdsourced data analysis company Tutela has revealed the results from their latest study of mobile broadband performance (i.e. speeds, latency, jitter and packet loss) across the United Kingdom. Overall EE (BT) remains top of the pack for 4G networks, while Three UK does the best for older 3G services.

BT Pick Juniper to Support Cloud-Driven 5G Mobile and Unified Network

3rd June, 2019 (9 Comments)

Telecoms giant BT (EE) has announced that their new 5G based UK mobile broadband network will be underpinned by a cloud-driven platform from Juniper Networks. As a result the operator hopes to enable a more flexible, virtualised and unified network infrastructure that can deliver to various different requirements.