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Articles for Category Tag - EE

 
Tutela_4g_mobile_testing_map

8th June, 2021 (0 Comments)

Crowdsourced benchmarking firm Tutela has published their latest H1 2021 study of mobile broadband (4G and 3G) performance across the United Kingdom, which broadly finds that EE (BT) delivered the best download speeds and fastest latency times, although Vodafone came top for uploads.

ee_5g_balloon

4th June, 2021 (45 Comments)

Mobile operator EE (BT) has today announced that they’ve upgraded the mobile data (broadband) capacity of their 4G network in many of the UK’s “most popular coastal locations“, in anticipation of a bumper “staycation summer“. On top of that, they’ve also switched-on ultrafast 5G in 9 similar locations.

virgin media red broadband logo

27th May, 2021 (16 Comments)

Customers of Virgin Media’s mobile base (Virgin Mobile), which is currently in the process of finishing up an MVNO platform transition from EE (BT) to Vodafone, have been notified by the operator of an impending 1.5% price rise that will hit them on 1st July 2021.

5g signal

26th May, 2021 (21 Comments)

Mobile benchmarking firm RootMetrics has today published a new report that examines the mobile broadband download speeds and availability of 5G networks across EE, O2, Vodafone and Three UK in four recently tested cities during the first half of 2021 – Birmingham, Bristol, Coventry, and London.

25th May, 2021 (1 Comment)

The Scottish Government‘s (SG) 4G Infill Programme (S4GI), which via WHP Telecoms aims to improve rural mobile voice and broadband coverage by building new mast sites (mostly tackling notspots across the Highlands and Islands), has been given a £3.75m boost to construct a further 12 masts.

17th May, 2021 (7 Comments)

Mobile operator EE (BT) has today announced that they’ve built 69 new 4G mobile sites and upgraded 35 more across multiple lines in London, which has improved their network coverage and data speeds (mobile broadband) along the city’s key commuter rail routes. But the work doesn’t stop there.

ee 5g mobile trial base stations

17th May, 2021 (9 Comments)

The BT Group (EE) has officially started its £500m programme to remove and replace Huawei’s 4G and 5G mobile (mobile broadband) kit within their UK network, with the city of Hull in East Yorkshire being the first on a long list of 12,000 mobile masts and rooftop sites that will need to be done (they run a total of 18,000 sites).

bt_office_building_uk_logo

13th May, 2021 (38 Comments)

The BT Group has published their latest Q4 2020/21 results today, which reveals that Openreach has further expanded their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network rollout target from 20 million UK premises to 25 million by December 2026. The extended target will support an additional 7,000 jobs.

mobile mast uk in circle

11th May, 2021 (7 Comments)

Ofcom has today set out the terms of reference for their future UK mobile strategy review, which will examine how the regulator can adjust their approach in order to improve 4G and 5G based mobile (mobile broadband) network connectivity for consumers and businesses over the next 5 to 10 years.

consumer satisfaction broadband rating

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

6th May, 2021 (18 Comments)

A new study from consumer magazine Which? has warned that millions of UK consumers may be “at risk of being hacked in their homes” because the “outdated” broadband router they use, as supplied by several major ISPs including EE, Sky Broadband, TalkTalk, Virgin Media and Vodafone, could contain potential security flaws.

1st May, 2021 (25 Comments)

Customers of EE’s UK mobile network may be pleased to learn that the operator recently simplified the eSIM installation process, which has finally made it possible for them to properly download, install and activate an eSIM on their chosen device or Smartphone.

30th April, 2021 (25 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

30th April, 2021 (7 Comments)

We’ve had several of these and there’s a good chance you have too. This week has seen Ofcom and all the major mobile operators – EE, Vodafone, Three UK and O2 – issue warns to customers about a surprisingly prevalent piece of malware called FluBot, which sends fake DHL or FedEx delivery messages that can infect your phone.

30th April, 2021 (2 Comments)

Mobile operator EE (BT) has today reported that mobile broadband (4G, 5G) usage related to internet video game traffic on their network has increased by 31% over the past six months, while the number of people enjoying mobile gaming also increase by 18% during the COVID-19 lockdown.

29th April, 2021 (13 Comments)

Fancy saving money off your EE Mobile bill and donating to charity at the same time? Well now you can, but the catch is that you’ll need to watch a “short” video ad first and then answer 1-3 questions. By doing this, customers can receive a credit of “up to” 20 pence per video and a donation of 5% goes to charity.

woman customer complaints call center vector illustration eps 10

29th April, 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

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