Home
 » ISP News » 
Sponsored

Survey Suggests Broadband ISP Users Overlook Savings from Negotiation

Tuesday, April 25th, 2017 (12:01 am) - Score 269

A new online survey of 1,134 ISPreview.co.uk readers has found that 43.2% of fixed line broadband and 47.3% of Mobile using respondents have never tried to cut their bills by negotiating a lower price with their provider, with many being discouraged by concerns over time and call centres etc.

Sometimes the easiest way to save money on your broadband and phone service, especially if you’re happy with your current provider, isn’t by switching to a different ISP. Many of the United Kingdom’s largest broadband and mobile providers also run a dedicated retentions department and if you know what you’re doing then a simple phone call is often all it takes to save money.

Clearly a lot of our readers have tried this, although many have not and the reasons for not doing so are quite diverse.

Have you ever saved money by negotiating a lower price with your broadband ISP?
Yes – 56.7%
No – 43.2%

Have you ever saved money by negotiating a lower price with your Mobile operator?
Yes – 52.6%
No – 47.3%

What discourages you most from trying to negotiate a better deal?
Nothing! – 32.8%
Time consuming – 16.9%
Dislike ISP call centres – 16%
Negotiating feels awkward – 15.6%
Easier to switch ISP – 14.2%
Fear of failure – 3.1%
Other fear – 1%

Most of today’s headline deals and discounts only focus on attracting new customers, while existing subscribers can easily be left to feel neglected and forced to face a frustrating future of annual price rises that move further and further away from what new users seem able to get.

Some ISPs do offer discounted upgrades but even if they don’t then you’ve certainly nothing to lose by calling the provider and trying for a discount. One call could save you a fair bit of money and a lot of hassle, as opposed to switching ISP every other year. In keeping with this we’ve written up a short and simple guide: Retentions – Tips for Cutting Your Broadband Bill Without Switching ISP.

Meanwhile this month’s new survey asks whether your home broadband ISP router ever been hacked and what related security precautions you take? Vote Here.

NOTE: ISPreview.co.uk surveys are likely to receive a higher proportion of tech-savvys respondents, although the majority of our visitors are normal consumers (i.e. they come to this site for help and assistance with basic broadband problems / questions or finding a new ISP).

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags:
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
3 Responses
  1. Kits says:

    Why try to get a lower price when you have a good company already that doesn’t increase the monthly fees during the contract, plus 3 years after contract has ended still paying the same price on a rolling monthly contract. The only companies that do try to retain the customer are those who adjust the prices mid-contract or increase when the contract is up. The larger ISPs like BT, TalkTalk and Sky. If my company does drop the prices I will then contact and start a new contract at the lower price knowing the fee will stay the same util I arrange another contract from moving home or they reduce prices further.

  2. eM says:

    I’ve just found out that Plusnet’s retentions are tough, tried to press me into 24mth contract and the price is not that attractive. Didn’t agree the deal on the day, promised I’ll call them later – but I find it daunting to pick up the phone and make that call now.

  3. Kits says:

    I would never sign upto a 24 month contract for broadband regardless of price, the longest I would consider is 12 months. They can do 12 months just they like to keep you trapped for longer.

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Ultrafast ISPs
  • Gigaclear £20.00 (*54.00)
    Speed: 400Mbps, Unlimited
    Gift: None
  • Vodafone £23.50 (*26.50)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: ROKUGIFT
  • Community Fibre £27.50 (*32.50)
    Speed: 200Mbps, Unlimited
    Gift: First 6 Months Free
  • Virgin Media £28.00 (*52.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Superfast ISPs
  • Vodafone £19.50 (*22.50)
    Speed 38Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: Promo Code: ROKUGIFT
  • TalkTalk £21.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £21.95 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £75 Reward Card
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3663)
  2. BT (3043)
  3. Politics (1972)
  4. Building Digital UK (1942)
  5. FTTC (1897)
  6. Openreach (1862)
  7. Business (1717)
  8. Mobile Broadband (1500)
  9. Statistics (1427)
  10. FTTH (1367)
  11. 4G (1295)
  12. Virgin Media (1193)
  13. Fibre Optic (1184)
  14. Wireless Internet (1175)
  15. Ofcom Regulation (1165)
  16. Vodafone (859)
  17. EE (845)
  18. 5G (792)
  19. TalkTalk (779)
  20. Sky Broadband (756)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact