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Full Fibre UK ISP Hyperoptic Has a Hidden 500Mbps Package UPDATE

Monday, July 15th, 2019 (9:42 am) - Score 8,871
hyperoptic fttp fttb wall install (Twitter)

City focused full fibre broadband ISP Hyperoptic, which currently claims to cover 500,000 UK premises and hopes to reach 2 million by the end of 2021 (aspiration for 5 million by 2024), appears to have quietly introduced a new 500Mbps package but it only shows up for certain areas / buildings.

The provider’s Gigabit capable FTTP / FTTB network is currently available to parts of around 39 UK “Hyper Cities” (planned to reach 50 this year) and their service is usually installed inside large residential apartment buildings (e.g. Multi-Dwelling Units with at least 50 units / flats each) or big office blocks.

Until now the ISP has tended to only offer three packages to the public at different broadband speeds, which includes options at 30Mbps (1Mbps upload), 150Mbps and 900Mbps+. All bar the 30Mbps tier offer symmetric speeds (i.e. the same speed for both downloads and uploads). On top of that some apartment blocks are also offered a special bespoke free package.

However one of our readers (credits Jonny) has spotted that Hyperoptic are quietly offering a 500Mbps plan too, which at present only seems to show up when checking against certain postcodes within their coverage. The package is priced at £35 per month for 12 months (£43 thereafter) for a broadband-only service on a 12 month term and you can add +£3 per month if you want a phone service (free install and activation is included).

At present this seemingly new, albeit hidden, package is NOT yet available on their monthly (1 month) rolling contract packages and we can only hope that they make it more widely available in the near future. After confirming that the 500Mbps plan existed we shot off an email to Hyperoptic in the hope of some clarification and will report back later to update.

UPDATE 4:30pm

The following is Hyperoptic’s response.

Charles Davies, MD of Hyperoptic, said:

“We regularly undertake testing of different speed and price packages, we will announce any new price/speed plans when we launch them.”

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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15 Responses
  1. Avatar Thomas Bibb

    That looks like a copper cable to me not full fibre.

    • They have a mixed FTTB / FTTP network, although you can’t tell much from that picture as it only shows one of their older consumer routers and not the ONT.

    • Avatar Rich

      In our building the delivery to each flat is copper gigabit ethernet so obviously fibre to the building then copper to the flats. My 150Mbps service consistently delivers 150M+ up and down and very reliable.

  2. Avatar Harmz

    This is great news!

    I’ve been on 1gbps for 3.5 years with them. As uptake in the building has increased, over the last 18months, I can’t get over 500mbps download anyway. Too much contention, not enough bandwidth on the single fibre feeding the building to feed all of the flats sharing it. And after numerous calls with their support, they refuse to increase it. Upload is fine, full gigabit, but unless I’m downloading at 4am, I cant get over 500, so at least now I can hopefully save some money for it soon.

    • Avatar A_Builder

      @Harmz

      I feel for you ‘only’ getting 500Mb/s download.

      I suspect there is a large fraction of the population who would like to have your ‘problem’ spare a thought for those on ADSL…..

      We have Community Fibre connection and we did see something similar a few months back BUT they proactively changed the backhaul to 10G and now we get 925/925 24/7.

    • Avatar Blueacid

      @A_Builder

      True, but equally if a service is sold as ‘no slowdowns, even at peak time, 1gbps connection’, what would you expect it to do?
      If it only managed half the advertised speed, would you not want it fixed?

      Yes, it’s a pity for those on much slower connections, but the point remains equally valid I think!

    • Avatar CarlT

      Which building is this? Might be able to nudge someone into action. Sounds a lot like it has a single gigabit circuit feeding everyone.

    • Avatar Harmz

      @CarlT

      It’s called “Latitude”, B5 6AB.

      Also, are you ignition?

    • Avatar CarlT

      Formerly. Don’t use it now.

  3. Avatar A_Builder

    @Blueacid

    In all seriousness I totally agree with you.

    This might be what is behind this price tier. At least it is an honest approach of sell-what-you-can-deliver.

    I was always surprised that they didn’t have a 350/350 to match VM or OR FTTP TBH.

  4. Avatar George Hafiz

    Some years ago I bemoaned to them the fact that many people might only use their Internet over WiFi. You can get WiFi speeds of up to 450 Mbps but the only package options were 100 and 1000. So to take full advantage of WiFi you have to pay for 1000 and lose out on over half what you’re paying for.

    • Of course even with multi-Gigabit WiFi networks you often only reach a small fraction of that speed, unless you’re sitting almost right on top of your router and have a WiFi device of similar spec / capability.

    • Avatar Blueacid

      Very good point. I suppose one mitigation is that a user might have multiple wifi access points & be using multiple devices concurrently, thus able to max out the 1gbps by having (say) 3 access points, 3 clients, 333mbit/s on each.

      But the spirit of your point does remain.

      I’m certainly going to ask them about the 500mbit plan when my contract’s up!

    • Avatar A_Builder

      But given the vagaries of Wi Fi if you are not using wired LAN then a 330/330 looks like a pretty sensible option (as most of the time the WAP is the limiting factor). And will IRL give any household more than what they likely need.

      My experience of 1G/1G is that not a lot of servers at the remote WAN end can actually support that kind of throughput and so the reality is that whilst it is lovely having that big a pipe you struggle to use it to capacity unless you have a lot of big transfers going on at the same time.

      Now all that being said most of the Alt Nets charge so little for the 1G/1G you have to say “why not” for that odd occasion when it is needed.

  5. Avatar DataDude

    There isn’t much I wouldn’t give to be able to order a Hyperoptic service.

    Any news on when they plan to rollout to stand-alone homes? @Boris we are still eagerly awaiting your arrival in Reading RG61FA

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