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Sky UK to Boost Content and Support with 3,000 New Jobs

Saturday, January 4th, 2020 (7:23 am) - Score 8,877
sky broadband uk logo 2017

Customers of Sky (Sky TV and Sky Broadband) may be pleased to learn that the Comcast owned broadcaster and ISP intends to hire more engineering, customer support and TV content creator staff in 2020, which could see their headcount increase again by around 3,000 jobs (making for a total of over 30,000 employees).

Sky’s UK and Ireland division has already added 3,500 extra jobs during 2019 (example) and by the sound of it 2020 will be much the same. The company isn’t just aiming to add more support and engineering roles in 2020, but they’ll also need to staff the expansion of their Leeds technology campus and new studio complex in Elstree.

The plan for 2020 will see roughly 500 more customer service staff being added (probably at their main Leeds centre again), as well as 500 further engineers (mostly for Sky Q / Sky TV etc.) and another 2,000 are expected to work in their Elstree studio complex on the creation of new content etc.

Stephen van Rooyen, CEO of Sky UK & Ireland, said:

“Over the last 12 months, we’ve hired 3,500 new employees who have been developing new Sky products, producing hit shows and keeping our customers connected right across the UK. We’ll be hiring even more engineers and customer service teams right across the UK to keep up with customer demand.”

Data from Ofcom suggests that Sky typically receives some of the fewest consumer complaints of all the largest broadband, phone and pay TV providers in the UK. As such the addition of new staff to help cope with growth is a positive sign that they intend to retain that position (here).

On the other hand Sky, via Comcast, has long since stopped issuing a breakdown of their customer figures and so we don’t actually know how much their broadband base has grown or shrunk since 2018. On the broadband front the next big development is likely to be their addition of Openreach’s FTTP service, as well as possibly hopping into bed with some alternative full fibre providers. Meanwhile Sky Studios isn’t expected to open until 2022.

Leave a Comment
20 Responses
  1. Avatar Steve fox says:

    Sky should concentrate on not losing anymore sport content. Having lost champions league, Europa league and more recently the WWE wrestling all to BT and yet the sport package keeps going up every year.

    1. Avatar David says:

      Sorry do you mean WWE network app OR WWE on Sky Sports? I have Virgin Media and I recorded RAW on Monday and something else yesterday so it’s still on Virgin.

  2. Avatar Nigel j spetch says:

    What about Spanish football on sati day and sun day to preimer sports

  3. Avatar Anonymous 1 says:

    If they lose the Premier League Football? That will be Sky’s obituary ?

    1. Avatar Steven Hayhurst says:

      I seriously doubt it, people moaning about football being lost to BT in one breath and then complaining even when they pay billions for rights for Premier League. Sky is more than just football, it’s all round entertainment and I don’t even subscribe to sports channels. They know they would lose money to these”IPTV” suppliers so why bother.

  4. Avatar CarlT says:

    I guess with other large companies with large wallets going after the sports rights Sky know they have to diversify more.

    They have been dependent on sport for close to 30 years. Had to wean themselves off eventually and, slowly, have been. See Sky Atlantic.

    1. Avatar Steven Hayhurst says:

      Totally agree, spot on with that comment

  5. Avatar Random Precision says:

    Sky should focus on rolling out HDR having delayed its introduction until late 2020.

    1. Avatar dave says:

      That’s hardly a major concern.

    2. Avatar Random Precision says:

      Maybe not for you!!

  6. Avatar David clough says:

    Can I get BT sport on sky for one match

    1. Avatar Gary says:

      Not yet

  7. Avatar Craig says:

    Sky’s model is looking increasingly dated, people have moved away from Linear TV, but Sky don’t seem to have grasped that. And their Sky Cinema is a poor showing at £10 a month for a so called Premier a day. My contract runs out in June and I won’t be renewing, I’ll be sending back my Sky Q box.

    1. Avatar HullLad says:

      You’ve heard of NowTV, right?

  8. Avatar Mike says:

    TV is for old people.

    Streaming platforms are the new kings.

    1. Avatar DontMakeMeLaugh says:


      At least if you young ones are streaming you can temporary forget about your insecurities created by being on social media.

  9. Avatar Chayne says:

    Between Freeview, Amazon and Netflix – which still works out cheaper than Sky – I have absolutely no need for it. Their strategy is outdated, along with their packages.

  10. Avatar Karl woods says:

    Well I must say Thankyou to sky , I’ve been with sky for over 20 years , They can’t do enough to help you on your issues , The tv sports film s are fine , believe me I would rather deal with sky tv , BT poor and no customer service , Big Thankyou to sky , I have sky q brilliant all u need is sky sky tv

    1. Avatar DontMakeMeLaugh says:

      Fake News

  11. Avatar Greg says:

    they have also bought ONFL/SeeTheLight that provides FTTP to new build homes.

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