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Articles for Category Tag - Sky Broadband


20th June, 2024 (17 Comments)

New customers of UK ISP Sky Broadband, including NOW Broadband (NOW TV), should be aware that the provider(s) will today be changing from 18-month terms and adopting longer 24-month minimum contract terms across all of their broadband, TV and triple play packages.

Now Broadband UK ISP Router

14th June, 2024 (18 Comments)

Customers of Sky’s sibling NOW Broadband ISP sub-brand, which is best known for its associated NOW TV streaming service, should take note that the provider has today launched a new 75Mbps Full Fibre (FTTP) tier via Openreach’s network and will now only sell new packages via Sky’s website (i.e. NOW no longer has their own order system).


13th June, 2024 (9 Comments)

Some customers of Sky Broadband have noticed, via our forum (here), that the ISP has quietly deployed a modern type of Internet Protocol (IP) address sharing called MAP-T that seems to be a notable improvement on other sharing solutions, like the often maligned Carrier Grade Network Address Translation (CGNAT).


4th June, 2024 (1 Comment)

A new Censuswide survey of 353 UK decision makers at smaller (SME) businesses, which was conducted by broadband ISP Sky Business (Sky Broadband) during April 2024, has revealed that their SecurityEdge filters blocked over 73 million malware, phishing and bot attacks in the past year. But SMEs that have yet to experience a cyberattack still underestimate the potential financial impact.

mobile smartphone and uk sim card sizes

31st May, 2024 (0 Comments)

Mobile network operators Vodafone and Sky Mobile have today launched new discounts on their Pay Monthly SIM Only plans. For example, Voda has knocked £5 off the monthly prices of their 24-month unlimited max plans (i.e. a saving of £120), while Sky have reduced the prices of their mobile plans by 50% for 12-months (e.g. their top 150GB plan is now £15 instead of £30).


30th May, 2024 (17 Comments)

Time to upgrade. Customers of Sky UK’s older TV services and devices, specifically those that can only support the viewing of Standard Definition (SD) channels, are being given a last ditch encouragement to upgrade their set-top-boxes (STB) before they “lose access to all Sky channels” – starting from June 2024.

Now Broadband UK ISP Router

29th May, 2024 (21 Comments)

Sky’s sibling NOW Broadband (NOW TV) sub-brand has notified existing internet and phone customers of an imminent price increase, which will be introduced from 5th July 2024 and bump their package prices by an extra £3 per month (£36 per year). This is only slightly lower than last year’s £3.50 hike.

Fibre optic broadband cables connecting to a house by CoPilot AI for MJ - 210524

22nd May, 2024 (29 Comments)

The second of two reports from strategic consultancy firm Eight Advisory has today been published, which proposes a list of “actionable recommendations” for how alternative full fibre (FTTP) broadband networks (Altnet) and their ISP partners can boost customer take-up to reach their commercial and financial objectives.

virgin media trench

15th May, 2024 (12 Comments)

Network benchmarking firm Opensignal has published a new report that attempts to analyse the “user experience” impact of Virgin Media’s (VMO2) decision to open up their existing fixed broadband ISP network to wholesale (here) via a new business (NetCo), which is expected to be introduced during the second half of 2025.

Red Road Closed road sign in a UK city street.

8th May, 2024 (38 Comments)

A new report from strategic consultancy firm Eight Advisory has examined the question of why the average consumer take-up across alternative full fibre (FTTP) broadband networks (Altnet) is currently still at 16%, while Openreach stands at c.34%, despite the collective footprint of the new challengers now equalling that of the incumbent.

switching man broadband isp uk

4th May, 2024 (12 Comments)

The telecoms regulator, Ofcom, has formally served a statutory information request to check up on UK ISPs and progress in the One Touch Switching Company (TOTSCo), which is responsible for implementing the regulator’s heavily delayed One Touch Switch (OTS) migration system for faster consumer broadband ISP switching.

3rd May, 2024 (37 Comments)

Internet provider Sky Broadband has responded to this week’s introduction of the government’s new network security laws (here), by emailing customers with older routers to warn them that their kit “no longer receives service and security updates.” The good news is that those who receive these letters might be in line for a free upgrade.

Bright uk optical fibre broadband cables on flat surface - 123rf

27th April, 2024 (0 Comments)

New residential customers of Sky Broadband and Virgin Media may like to know that both ISPs have just discounted their respective gigabit broadband packages to £41 per month for a limited period of time, although Sky are offering average uploads of 90Mbps and on Virgin it’s 104Mbps.


17th April, 2024 (25 Comments)

Sky (Sky Broadband) has today announced plans to deploy the next major new update (Entertainment OS v1.3) for the operating system firmware (software) that underpins their broadband-based Sky Glass and Sky Stream pay TV platforms, which will introduce a variety of new features when it begins rolling out in the next few weeks.

complaints ofcom report isp broadband tv phone mobile

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Sky Mobile UK

12th April, 2024 (37 Comments)

Some of Sky Mobile’s customers are continuing to experience connectivity (calls and data) problems today after the operator suffered a large disruption to 3G, 4G and 5G services yesterday afternoon, which Sky initially claimed to have fixed. The remaining issue seems to only be impacting data (mobile broadband) connectivity and not calling.

Sky Stream Box and TV Set

9th April, 2024 (9 Comments)

Customers of Sky’s UK TV service can now get subscription-based video streaming service Hayu free for 3 months, included with their Sky package. The limited-time offer is provided by Sky VIP to celebrate the launch of Hayu on Sky Q, following on from the earlier launches of Hayu on Sky Stream and Sky Glass.

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