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Articles for Category Tag - Sky Broadband

Sky UK Puts Sky Mobile and Sky Broadband Staff into One Team

7th December, 2023 (16 Comments)

Customers of UK ISP Sky Broadband and mobile operator Sky Mobile may or may not be interested to know that the provider has setup a new internal Connectivity team, which brings together the two previously separate teams for their mobile and broadband divisions into one combined group.

Opensignal Rate UK Broadband ISPs by Quality and Speed

7th December, 2023 (5 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Sky Reach Wholesale Broadband Deal with Virgin Media in Ireland

24th November, 2023 (5 Comments)

In a hint of what might happen in the UK a little further down the road. Sky Ireland and Virgin Media Ireland recently signed a significant wholesale network access agreement, which will enable Sky’s customers to harness Virgin’s full fibre broadband ISP network in the country.

Sky Mobile UK Becomes Available on the London Underground

21st November, 2023 (14 Comments)

Mobile operator Sky Mobile has today announced that their 4G and 5G mobile services are being extended into many parts of the London Underground, which most likely reflects an expected extension of their existing Mobile Virtual Network Operator (MVNO) agreement with O2 (VMO2).

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Ofcom Shames Vodafone in Q2 2023 Broadband Complaints Table

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

ISP Sky Broadband Launch New 100Mbps UK Full Fibre Plan UPDATE

18th October, 2023 (11 Comments)

UK ISP Sky Broadband will later this morning launch a new 100Mbps “Full Fibre” plan to complement their existing packages, although it appears to be priced at the same level as their existing 145Mbps tier – this may raise a question mark over what that means for the existing package.

ISP Sky Broadband Further Discounts UK Full Fibre Packages

30th September, 2023 (0 Comments)

New customers looking to take out a service with ISP Sky Broadband may like to know that the provider has just further discounted the price of their Fibre-to-the-Premises (FTTP) powered packages on Openreach’s national network, which is currently available to 11.5 million UK premises (inc. 3.7m in the hardest to reach rural areas).

Ofcom 2023 Study Finds Average UK Broadband ISP Speeds Hit 69.4Mbps

14th September, 2023 (9 Comments)

Ofcom’s 2023 report into UK fixed line home broadband ISP performance – the last one it plans to publish – has today revealed that the average (median) download speed has risen from 59.4Mbps last year to 69.4Mbps now (uploads went from 10.7Mbps to 18.4Mbps). But the gap between rural and urban areas remains.

Questions Raised over Anti-Piracy Data Sharing by Sky Broadband UPDATE

11th September, 2023 (19 Comments)

A new report has claimed that UK ISP Sky Broadband could be providing, as part of wider anti-piracy measures, more private customer and related financial data to rights-holders and / or related third-party groups than many consumers may be either aware of or comfortable with.

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What is “Fibre” Broadband? UK ISPs Respond to Ofcom’s Call for Clarity

22nd August, 2023 (55 Comments)

A few months ago Ofcom launched a new consultation that proposed to only allow broadband ISPs to use the terms “fibre” and “full-fibre” on their sites and in contracts “if their network uses fibre-optic cables all the way from the exchange to the home” (FTTP). But feedback suggests that the biggest providers are not supportive.

UK ISP Sky Business Sniff Possible Acquisition of TalkTalk B2B Division

14th August, 2023 (8 Comments)

A new report claims that Sky Broadband’s business division, Sky Business (formerly Sky Connect), has joined Daisy Group and a couple of other interested parties in potentially gobbling up TalkTalk’s business-to-business arm (TT Business Direct Limited) within the next month or two, which is predicted to attract a value of around £150m.

ISP Sky Broadband UK Discounts Home Full Fibre Packages

11th August, 2023 (0 Comments)

UK ISP Sky Broadband has discounted two of their Fibre-to-the-Premises (FTTP) powered “Ultrafast” (145Mbps) and “Gigafast” (900Mbps) packages, which drops the price on an 18-month term to just £31 and £49.50 a month respectively (returning to £43 and £63 after the first contract term). A small £5 setup fee is also charged.

Sky Mobile UK Bundle Apple MacBook Laptops from £22 Monthly

8th August, 2023 (0 Comments)

Mobile operator Sky Mobile, which harnesses O2’s Mobile Virtual Network Operator (MVNO) platform, appears to have become one of the first UK mobile providers to add Apple MacBook laptops to its range of devices with a bundled SIM, starting from just £22 a month for an Apple MacBook Air 13-Inch M1 (2020).

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TalkTalk Tops Ofcom’s Broadband Complaints Table for Q1 2023 UPDATE

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

ASA UK Bans Sky Business Broadband Advert After BT Complaint

26th July, 2023 (8 Comments)

The Advertising Standards Authority (ASA) has banned a website advert for a Sky Business broadband package – displayed in January 2023 – after BT complained that it had made a “misleading” price comparison, which involved a claim that customers could “SAVE OVER £750” by switching to Sky’s package.

Sky UK Adds New Features to Sky Glass and Sky Stream Firmware

20th July, 2023 (20 Comments)

Sky (Sky Broadband) has begun to roll-out a new software update (Entertainment OS v1.2) for the operating system that underpins their broadband-based Sky Glass and Sky Stream pay TV platforms, which adds a variety of new features, such as a “manage all” option for Playlist and enhancements for Netflix.

Tesco Mobile, Sky Mobile and Giffgaff Praised for UK Customer Satisfaction

14th July, 2023 (24 Comments)

The Institute of Customer Service (ICS) has just published their latest biannual UK Customer Satisfaction Index (July 2023), which finds that Tesco Mobile (ranked 7th), Sky Mobile (ranked 16th) and giffgaff (ranked 34th) were the only telecommunications providers to make their table of the top 50 organisations.