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Articles for Category Tag - Sky Broadband

CityFibre Report 730K UK Broadband Customers as FTTP Covers 4.6M Premises

1st October, 2025 (20 Comments)

The UK’s largest alternative full fibre (FTTP) broadband ISP network, CityFibre, has today published their latest results and revealed that they now cover 4.6 million premises (4.3m RFS) and have seen record growth in customer connections, with 108,000 customers connected in Q3 2025 (up from 58k in Q2) to total 730,000.

Sky Mobile Customers Suffer Spate of UK eSIM Activation Problems

26th September, 2025 (6 Comments)

Some customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator platform, have recently been complaining about a spate of problems with getting eSIMs activated. But the good news is that Sky now appears to have removed the faulty eSIMs and has begun contacting users to sort replacements.

Sky UK Informs Workers that up to 600 Staff Face the Chop

16th September, 2025 (24 Comments)

Sky UK (Sky Broadband, Sky TV, Sky Mobile – Comcast etc.) has today begun notifying their workforce that up to 600 of them are likely to be made redundant by the end of this year, while around 300 more may be impacted by a wider business reorganisation. Many of those expected to be cut appear to come from Sky’s tech and networking teams.

Sky Mobile UK Offers Discounted £1 Pay Monthly 5G SIM Only Plan

12th September, 2025 (0 Comments)

New customers looking to join mobile operator Sky Mobile (Sky Broadband), which is a virtual provider (mvno) on O2’s national 4G and 5G network, may like to know that they’ve launched a bunch of new discounts on their SIM Only plans. For example, you can now get 1GB of data, including unlimited calls and texts, for just £1 per month (down from £3).

Consumer Activist Proposes to Sue Sky UK Over TV End of Contract Notifications

3rd September, 2025 (8 Comments)

A self-proclaimed “consumer rights litigant“, Marc John, claims to have notified the UK’s Competition Appeal Tribunal (CAT) of his plan to launch a £2bn opt-out collective proceedings claim against Sky UK (Comcast). The claim appears to focus on Sky’s alleged failure to issue end-of-contract notifications (ECNs) to millions of its satellite TV customers.

Court Rejects Sky UK’s Challenge to Ofcom’s End of Contract Pay TV Notifications UPDATE

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

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Sky UK Increases its Premier League TV Sports Content and Coverage

12th August, 2025 (14 Comments)

Customers of Sky’s (Sky Broadband etc.) Pay TV services, such as Sky Glass and Sky Stream, may like to know that the UK provider has extended its partnership with the Premier League for the coming year and increased the exclusively live matches they carry from 128 to a minimum of 215. But that’s not all – new features are also coming to their streaming platforms.

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

CityFibre Engineer Installing External Wall Box 2024

Sky Broadband and the Question of Preferential UK CityFibre FTTP Install Dates

26th July, 2025 (34 Comments)

A couple of weeks have passed since Sky Broadband became the largest retail ISP to go live on CityFibre’s national Fibre-to-the-Premises (FTTP) network (here). But some rival providers have privately begun to note that customers who sign-up to Sky’s service seem to be getting earlier installation dates than they can. We take a closer look.

Sky Broadband’s Full Fibre 2.5Gbps and 5Gbps Speeds Now Available Online

15th July, 2025 (19 Comments)

Internet provider Sky Broadband has today confirmed that, as per last week’s partial launch announcement (here), their new Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps) packages are now available to order online via CityFibre’s growing UK FTTP broadband network (available to c.4.5 million homes).

Sky UK Relaunches its VIP Customer Loyalty Programme

10th July, 2025 (8 Comments)

Sky (Sky Broadband, Sky TV etc.) today claims to be “relaunching” their popular Sky VIP scheme, which typically offers special discounts and rewards to existing customers. The relaunch will deliver even more free treats, savings, and experiences – available to millions of UK customers via the My Sky app.

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ISP Sky Broadband Offers UK FTTC Customers Free Upgrades to FTTP

10th July, 2025 (23 Comments)

Customers of Sky Broadband’s “superfast” (part-fibre) packages (FTTC or SOGEA), specifically those living in areas where Fibre-to-the-Premises (FTTP) lines now exist from either Openreach or CityFibre’s networks, have started to receive Texts (SMS) and WhatsApp messages inviting them to upgrade to their Full Fibre 100Mbps (18Mbps upload) service “at no extra charge“.

Sky Broadband Launch WiFi 7 Router and 5Gbps UK Broadband via CityFibre UPDATE

9th July, 2025 (66 Comments)

Internet provider Sky Broadband has today gone fully live via CityFibre’s growing Fibre-to-the-Premises (FTTP) based home broadband network. The change is being launched alongside a new Wi-Fi 7 router – “Gigafast+ Hub” (SCER11BELUKS) – and two new packages – Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps).

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

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Study Claims 85 Percent of UK Broadband Users Suffer Connection Issues

28th June, 2025 (29 Comments)

A new survey of more than 4,347 UK adults with a home broadband ISP contract, which was conducted between Dec 2024 and Jan 2025 by Which?, has claimed that 85% of respondents have experienced at least one “connection issue” in the past year (e.g. slow speeds, connection drop-outs, and router problems). Customers of Sky Broadband and Virgin Media were the worst hit.

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The H1 2025 Top Fastest UK Mobile and Home Broadband ISPs

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.