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Articles for Category Tag - Sky Broadband

Sky Broadband Users Get Early CoD Black Ops Cold War Beta

25th September, 2020 (7 Comments)

Customers of UK ISP Sky Broadband and Sky TV may like to know that the operator has become an official partner for the online video game ‘Call of Duty: Black Ops Cold War‘, which means they’ll get free early access, via the Sky VIP app, to the beta test a month before its release and without having to pre-order.

Sky Broadband Offers Boost and WiFi Guarantee for £2 Instead of £5

11th September, 2020 (13 Comments)

UK ISP Sky Broadband has reduced the price of their optional “Boost” add-on from £5 to £2 per month for new customers who take one of their “Superfast” (FTTC) or “Ultrafast” (G.fast / FTTP) based broadband packages between now and 24th September 2020 (this doesn’t extend to their ‘Essential’ package).

ISP Sky Broadband Cuts 59Mbps Fibre and Phone to £25

5th September, 2020 (11 Comments)

UK ISP Sky Broadband has once again discounted the price of their “Superfast Fibre” (average download of 59Mbps) package to just £25 per month for the first 18 months of service (£32 thereafter) – available via FTTC or FTTP. On top of that they’ve also reduced the one-off setup fee to £9.95.

Vodafone Attracts the Most UK ISP Complaints in Q1 2020 – Ofcom

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

Sky Broadband Extends UK Ultrafast FTTP Broadband Availability UPDATE

1st September, 2020 (53 Comments)

UK ISP Sky Broadband appears to have quietly extended the availability of their new 145Mbps (28Mbps upload) capable and Openreach based Fibre-to-the-Premises (FTTP) “Ultrafast” broadband package, which over the past few days has finally become available to order online and with different pricing.

Ofcom 2020 Study Ranks UK Mobile and Broadband ISPs by Quality

21st August, 2020 (12 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).

Sky UK Advert Banned for Misleading Setup Fees on TV Bundles

12th August, 2020 (6 Comments)

The UK Advertising Standards Agency (ASA) has banned two adverts for Sky’s (Sky Broadband) TV and Netflix bundles, which promoted a £20 or £25 one-off setup fee to new customers but failed to make sufficiently clear that existing customers would have to pay an upfront fee of “up to £219“.

ISP Sky Broadband UK Preps Firmware to Fix VoIP Timing Bug

4th August, 2020 (6 Comments)

A recent update to Sky Broadband’s latest SR203/204 Sky Hub wireless router appears to have caused a bug for the ISP’s VoIP using customers, which results in a 1 hour time difference on DECT handsets that can sometimes prevent calls from reaching the customer. But a fix is coming, even if we don’t know when.

ISP Sky to Launch Broadband Product for UK Businesses in 2021

1st August, 2020 (7 Comments)

The Group CEO of Sky (Sky Broadband), Jeremy Darroch, has quietly revealed to Comcast’s investors that their ISP division will debut “our broadband product to businesses” in the United Kingdom “later this year“, which will be followed by a full launch in 2021.

Hands holding british pound coin and small money pouch

More Big UK Home Broadband ISPs Commit to Fairer Pricing

28th July, 2020 (2 Comments)

Industry regulator Ofcom has today secured new commitments from UK ISPs EE, Plusnet and Sky Broadband to reduce prices automatically for “vulnerable customers” who are out of contract, which mirrors a similar move agreed last year with BT, TalkTalk and Virgin Media. Savings of £270m are forecast.

UK Broadband ISPs Disrupted by BT Exchange Fire in Newcastle UPDATE3

23rd July, 2020 (10 Comments)

We’ve received reports that broadband and other telecoms services across part of North East England are currently being disrupted by a fire that has broken out at a core BT exchange (NCL) in Newcastle. The situation is known to be affecting connectivity for a number of UK ISPs and their customers.

NOW TV to Hit UK Customers with Entertainment Price Hike

15th July, 2020 (29 Comments)

Sky’s sibling UK ISP and video streaming service, NOW TV (NOW Broadband), are due to inform those that take their popular “Entertainment Pass” and “Hayu Pass” to expect an 11.1% and 25% increase, respectively, in their monthly rental prices from 1st September 2020.

Tesco Mobile, Sky Mobile and giffgaff in Top 50 for Customer Satisfaction

8th July, 2020 (5 Comments)

The latest biannual UK Customer Satisfaction Index (July 2020) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only three telecoms companies have made it into the top table – mobile operators Tesco Mobile, Sky Mobile and giffgaff.

Sky UK Adds “Smart New Features” to Sky Q TV Box Platform

8th July, 2020 (25 Comments)

Sky (Sky Broadband) has today unveiled a “raft of new features” for their Sky Q TV boxes and service, such as a new expanded view User Interface (UI), simple new show and sports centres, intuitive smart buttons, Disney+ in HDR (for the first time) and improved voice discovery. But still no Sky Q over broadband.

H1 2020 – Fastest National UK Mobile and Home Broadband ISPs

29th June, 2020 (1 Comment)

Once again we’ve taken our biannual look back to see how average download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Overall the COVID-19 crisis has produced a broad downward trend in H1 2020, but Virgin Media remains top for fixed lines and EE top for mobile.

Sky and Virgin Media Wave Goodbye to Disney UK TV Channels

26th June, 2020 (57 Comments)

Disney has confirmed that it will soon no longer be possible to watch their linear TV channels via Sky (Sky Broadband) or Virgin Media after carriage talks failed to produce an agreement. Instead the channels will be moved to the company’s new Disney+ video streaming service from 1st October 2020.

Sky UK Update on Progress Toward 2030 Net Zero Carbon Goal

17th June, 2020 (4 Comments)

Sky (Sky Broadband) has just published their annual Bigger Picture Impact Report 2019, which reveals how much progress they’ve made toward their goal of becoming a net zero carbon business by 2030 (#GoZero). So far they’ve cut their Group carbon intensity from 6.9 tCO2e/£m revenue in 2018 to 6.54 tCO2e/£m in 2019.