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Articles for Category Tag - Sky Broadband

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TalkTalk, Vodafone, EE and BT attracted most UK broadband complaints in Q2 2026

26th October, 2026 (4 Comments)

Ofcom has released their latest Q2 2026 study of quarterly UK consumer telecoms and TV complaints, which reveals that TalkTalk, Vodafone, EE and BT all tied by attracting the most complaints from customers about fixed broadband services, while Sky Mobile came top of the naughty table for Pay Monthly Mobile services and EE did the same for Pay TV.

Openreach New 2025 Nokia ONT FTTP Broadband

One faulty Openreach ONT left several UK homes without broadband for a month

26th October, 2026 (35 Comments)

Did you know that a single rogue Optical Network Terminal (ONT) inside somebody’s home can sometimes cause a more widespread broadband outage? Sadly, this is exactly the sort of problem that one of Sky Broadband’s subscribers recently faced after they experienced a month long outage on Openreach’s full fibre (FTTP) network. But they weren’t the only ones impacted.

Sky UK’s NOW TV introduces new membership options for Sky Sports

13th October, 2026 (19 Comments)

Sky has today announced that their sibling NOW (NOW TV) video streaming platform and broadband service has introduced a new membership structure for customers seeking to add Sky Sports content – adding two new Sky Sports plans. Fans can also continue to get the full line-up via NOW’s existing All Sky Sports plan if they want (from £27.99 a month).

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Sky Sports to introduce Live Subtitles and Live Descriptive Audio Commentary

8th October, 2026 (1 Comment)

Customers of Sky’s (Sky Broadband etc.) UK TV service, specifically those who take their Sky Sports packs, may like to know that the provider will shortly introduce two new features across its Premier League coverage via Sky+, Sky Q, Sky Glass, Sky Stream and NOW (inc. those watching via Virgin Media) – Live Subtitles and Live Descriptive Audio Commentary.

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Sky Mobile UK switches to 24-month minimum contract terms

8th October, 2026 (21 Comments)

Mobile operator Sky Mobile, which is estimated to be home to around 4-5 million subscribers in the UK and harnesses O2’s virtual (mvno) network platform, will today switch from using 12-month minimum term contracts and instead adopt a choice of either a 24-month or 30-day term for new customers.

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SpeedGeo Q3 2026 study names Virgin Media fastest for UK broadband

5th October, 2026 (2 Comments)

The SpeedGeo project, which compares broadband connection quality by benchmarking the internet speeds of real users, has published their Q3 2026 results and once again named Virgin Media as the fastest fixed broadband ISP. But the study only examined a handful of the largest ISPs, which ignores all of the smaller often faster altnets and retail providers that exist.

Sky OS 2.0 brings proper PVR and AI voice to UK Sky Glass and Stream TV users

3rd October, 2026 (11 Comments)

Sky has revealed that the future release of their next Sky OS 2.0 software (firmware) for the provider’s broadband-based Sky Glass and Sky Stream pay TV streaming devices and service will bring some major enhancements, including revised cloud recording (PVR) capabilities and AI-powered voice search.

Sky Broadband launch 1.6Gbps package via Openreach’s UK FTTP network UPDATE

25th September, 2026 (44 Comments)

Internet provider Sky Broadband has today announced the launch of a new 1.6Gbps (1,600Mbps) speed home broadband package, which will harness Openreach’s rapidly growing Fibre-to-the-Premises (FTTP) network and use the same “Gigafast+ Hub” (SCER11BELUKS) Wi-Fi 7 router as their multi-gigabit packages on CityFibre’s network.

JioHotstar comes to Sky Q, Sky Glass and Stream as part of UK launch

22nd September, 2026 (0 Comments)

Sky has announced that customers of their broadband-based Sky Glass and Sky Stream pay TV streaming devices and service, as well as those on their older satellite-base Sky Q platform, can how also access JioHotstar, which is often described as being India’s largest premium streaming platform.

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Sky Broadband UK clarifies impact on users as Yahoo cut email storage to 15GB

14th September, 2026 (14 Comments)

After over a week of trying to get a clear answer, Sky Broadband has now confirmed to ISPreview that Yahoo Mail’s recent move to introduce new storage limits on their free UK email platform, which slashed the previous limit of 1 TeraByte (1,000GB) to 15 GigaBytes, will NOT apply to their own Yahoo based email platform (Sky Yahoo Mail); despite customers being told otherwise.

Sky Glass and Stream UK TV users benefit from major Sky Go app upgrade

10th September, 2026 (5 Comments)

Customers of Sky’s broadband-based Sky Glass and Sky Stream pay TV streaming devices and service can now benefit from a “major upgrade” to the supporting Sky Go video streaming app, which takes its visual inspiration (User Interface) from the look and feel of Sky OS (software that powers Glass/Stream) and has added a bunch of new features.

Sky Mobile UK Becomes First O2 MVNO to Launch 5G+ Standalone Support

28th August, 2026 (10 Comments)

Customers of virtual mobile operator Sky Mobile, which is estimated to be home to around 4-5 million customers in the UK, have just become the first O2 (Virgin Media) powered Mobile Virtual Network Operator (MVNO) to introduce 5G Standalone (5G+) technology for better mobile broadband performance and more.

Some Sky UK Customers Suffering Problems Making Payments UPDATE

26th August, 2026 (2 Comments)

Some customers of Sky’s various TV, phone and Sky Broadband services appear to currently be experiencing “issues making payments” in the UK, which seems to be disrupting sign-ups to new packages via the Sky Marketplace and also preventing some payments for reoccurring subscriptions (e.g. adds-on).

Sky TV Your Multiview Feature on UK TV Screen

Sky UK Users Can Watch 4 Live Sports TV Events at Same Time on One Screen

19th August, 2026 (6 Comments)

Customers of Sky’s broadband-based Sky Glass and Sky Stream pay TV streaming devices and service, as well as those on their older Sky Q satellite platform, may like to know that the TV and broadcast giant has today soft launched ‘Your Multiview‘ – allowing subscribers to watch up to four live Sky Sports events simultaneously on one screen.

Ookla H1 2026 Study Names the Fastest Big UK Fixed Broadband Providers

4th August, 2026 (3 Comments)

A new study that collected data from Ookla’s popular Speedtest.net service for benchmarking internet connections has named BT as the fastest of the major UK broadband ISPs, beating out competition from Virgin Media, Vodafone, Sky Broadband, Plusnet (part of the BT Group) and last place sitter TalkTalk.

Sky UK TV Customers Finally Get Hayu as Part of their TV Subscription

30th July, 2026 (6 Comments)

Sky (Sky Broadband etc.) has confirmed that access to Hayu is now included with Sky Ultimate TV, Sky Signature, Sky Entertainment and Sky+ Original, Variety and Family packs (i.e. no need for a separate subscription or standalone app). The move follows Sky’s Feb 2026 news (here), which revealed their plans for combining Netflix, Disney+, HBO Max and Hayu into a single sub.

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Which? Survey Criticises Virgin Media and Sky Broadband for Connectivity Woes

26th July, 2026 (10 Comments)

Consumer magazine Which? have summarised some of the results from their latest online study of UK broadband connection issues, which surveyed 5,235 people in December 2025 and January 2026. The results praised Zen Internet, while criticising Sky Broadband (inc. NOW TV) and Virgin Media for poor performance and connection problems.