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Article Archive for Category Tag: Sky Broadband

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 - 8:22 am (10 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

AAISP Pokes Fun at Sky Broadband’s 55Mbps “Minimum Speed Guarantee”

18th September, 2017 - 9:54 am (11 Comments)

Internet provider Andrews & Arnold (AAISP) has attempted to spoof modern advertising practices and Sky Broadband’s recent offer of a 55Mbps “Minimum Speed Guarantee” by proposing to go one further with a 56Mbps guarantee. Naturally they’re quick to explain the caveats.

Sky Mobile UK Introduces 4G Mobile Plan with a 10GB Data Allowance

12th September, 2017 - 12:11 pm (9 Comments)

Sky (Sky Broadband) has today introduced a new Sky Mobile 4G plan with a bigger 10GB data allowance for £20 per month. On top of that they’ve also reduced the price of their 5GB plan from £20 to £15 per month and removed the old 3GB plan entirely (existing customers can upgrade).

UK ISP Sky Broadband Offers Unlimited “Fibre” FTTC with Sky TV for £25

7th September, 2017 - 10:26 am (14 Comments)

New and existing Sky TV customers, as well as existing Sky Broadband, Talk and TV customers without “Fibre“, can now benefit from an significant price reduction if they choose to add one of the operator’s ‘up to’ 38Mbps or 76Mbps capable Sky Fibre (FTTC) superfast broadband services.

Over 1 in 3 UK Home Movers Suffer Unexpected Broadband Setup Delays

1st September, 2017 - 12:01 am (4 Comments)

The Citizens Advice agency has claimed that over 1 in 3 people who moved house during the past two years has suffered an “unexpected delay” in getting their broadband working, with some facing a delay of more than 2 weeks. The charity demands that ISPs pay compensation for such delays.

Sky Broadband Unlimited Cuts Price to £15 Per Month for 12 Months

31st August, 2017 - 9:14 am (0 Comments)

Sky (Sky Broadband) has cut the price of their ‘up to’ 17Mbps entry-level unlimited broadband and phone package again, dropping the monthly rental to just £15 for the first 12 months of service (£28.99 thereafter). The counter to this is that their £100 Prepaid MasterCard offer has ended.

UPD Citizens Advice Warn of Watered Down Broadband Compensation System

21st August, 2017 - 8:04 am (9 Comments)

The Citizens Advice agency has estimated the cost of BT, Virgin Media and Sky Broadband’s proposed voluntary system for handling automatic compensation, which would be paid during a total loss of broadband service. But consumers could receive 32% less than via Ofcom’s own plan.

Sky Broadband Quietly Add 52Mbps FTTC Sky Fibre Unlimited Plus Package

20th August, 2017 - 8:26 am (8 Comments)

Blink and you’ll miss it. Yesterday we reported that Sky Broadband had cut the price of their top four broadband and phone bundles (here) but what everybody missed, ourselves included, is that Sky had technically launched a new ‘up to’ 52Mbps FTTC package called ‘Sky Fibre Unlimited Plus‘.

Summer SALE as Sky Broadband Cuts UK Internet and Phone Bundle Prices

19th August, 2017 - 7:10 am (14 Comments)

All of the biggest UK internet providers seem to be cutting their prices this month and now Sky Broadband has joined by slashing the monthly rental of their packages across the board. On top of that new customers will also receive a £100 Prepaid MasterCard gift when they join.

UPDATE3 Rodents Knock Out Broadband and Phone Services in South London

11th August, 2017 - 7:34 am (11 Comments)

A number of major broadband and phone providers (e.g. Sky Broadband and TalkTalk) have been affected in central South London after several core fibre optic cables were “damaged” by hungry rodents, which has kept thousands of customers offline since last night.

Ofcom Drop 2 Year Investigation of Sky Broadband’s Cancellations Policy

8th August, 2017 - 11:29 am (0 Comments)

Sky (Sky Broadband) will be pleased to learn that Ofcom has today dropped a 2 year old investigation into whether or not the operator breached the regulator’s consumer protection rules for governing the termination of landline and broadband contracts.

Sky Launches Sky VIP Loyalty Scheme for the UK Broadband and TV Sector

3rd August, 2017 - 9:38 am (8 Comments)

Customers of Sky (Sky Broadband) in the UK are being invited to join their new Sky VIP loyalty scheme, which rewards them with special offers, prizes and event tickets depending upon what services they take and how long they’ve been a subscriber. It’s hoped the move will reduce churn.

Sky UK Hide Broadband Figures and Report 27% Take-up of “Fibre”

27th July, 2017 - 8:40 am (1 Comment)

Sky UK and Ireland (Sky Broadband) has today reported their results for the first half of 2017, which completely hides their broadband subscriber figures from public view (usually a bad sign) but does at least report that take-up of their FTTC based “fibre broadband” service has increased to 27%.

Virgin Media Get ASA to Ban Sky Broadband “Super Reliable” TV Ad Claim

19th July, 2017 - 7:42 am (10 Comments)

A complaint by Virgin Media has prompted the Advertising Standards Authority (ASA) to ban a major TV and national press advert for Sky Broadband’s service after they were found to have misleading claimed that the ISP offered a “Super Reliable” broadband service.

Ofcom Scrap Easier Switching Between Openreach, KCOM, Virgin Media and Sky

14th July, 2017 - 10:50 am (0 Comments)

Ofcom has started a new consultation that aims to find ways of improving consumer engagement and encouraging more switching in the Broadband, TV, Mobile and Phone market. But they’ve also given up on making it easier to switch between separate network platforms (e.g. Openreach, Virgin Media and KCOM).

NOW TV Hikes Entertainment Price by £1 – Broadband Combos Safe

13th July, 2017 - 2:07 pm (4 Comments)

Customers of the Sky owned NOW TV video streaming service will be hit by a price hike of 14.3% on 15th August 2017 when the monthly cost of the provider’s TV Entertainment Pass rises from £6.99 to £7.99. The good news is that NOW TV Combo (Broadband, Phone and TV) users aren’t affected.

Sky and BT Reach Deal for Access to Wholesale Sport TV Content

12th July, 2017 - 8:41 am (16 Comments)

Fears that customers of BT TV’s Sport content might lose access to the Sky Sports channels have proven to be unfounded after a new agreement was reached with Sky, which will give BT access to two of the broadcasters new sports TV channels (‘Sky Sports Main Event‘ and ‘Sky Sports Extra‘).