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Articles for Category Tag - Sky Broadband

Ofcom 2022 Study Rates Mobile and Broadband ISPs by Quality UPDATE3

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

BT Results See FTTP Broadband Surge to 7.2Million UK Premises

12th May, 2022 (18 Comments)

The BT Group has published their Q4 2021/22 results to March 2022, which saw the coverage of Openreach’s gigabit Fibre-to-the-Premises (FTTP) broadband ISP network grow by a record 752,000 premises in the quarter (up from +662K last quarter) to total 7.2 million. The operator also signed an FTTP co-provisioning deal with Sky Broadband.

Ofcom UK Propose Small Improvements to Broadband Speed Code

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

Censorship Blocked Website Message by UK ISP

Future UK Trade Deals May Add Piracy Website Blocks by ISPs

9th May, 2022 (15 Comments)

In a sign of things to come, it’s interesting to note that the recent free trade agreement between Australia and the United Kingdom included measures that require both sides to provide injunctive relief for website blocking by broadband ISPs – targeted at sites that are found to be facilitating internet copyright infringement (piracy).

End of Contract Letters by UK Broadband ISPs Boost Re-Contracting

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Shell Energy Takes Flak in Q4 2021 Study of UK Broadband Complaints

27th April, 2022 (8 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

Broadband ISP Plusnet UK Sweeps the 2022 Expert Reviews Awards

13th April, 2022 (23 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2022‘ event, which surveyed consumers in an effort to identify the top UK Internet Service Providers (ISP) across a range of different categories. The overall winner this year was Plusnet.

Sky UK to Make TV Streaming via Broadband Boxes Standalone

12th April, 2022 (25 Comments)

Last year’s launch of Sky Glass, which made it possible to stream Sky’s TV channels and content over a UK home broadband ISP connection (here), received a mixed reception because customers could only do this by adopting a special Sky branded TV. But the good news is that you’ll soon be able to do this without their TV.

ISP Sky Broadband and NOW Launch Cheaper UK Social Tariff

12th April, 2022 (12 Comments)

Good news. UK ISP Sky Broadband and sibling NOW Broadband have today become the latest internet providers to launch a cheaper “social tariff” for home broadband and phone connectivity, which is being offered to consumers who are claiming Universal Credit or Pension Credit.

Sky Broadband’s New 900Mbps Gigafast UK Package Goes Live

6th April, 2022 (27 Comments)

As first predicted on Monday (here), UK ISP Sky Broadband has today officially confirmed the launch of their new Gigafast Package for homes, which offers average download speeds of 900Mbps (90Mbps uploads) via Openreach’s national Fibre-to-the-Premises (FTTP) network.

ISP Sky Broadband to Launch Gigafast 900Mbps Fibre Package

4th April, 2022 (47 Comments)

Credible sources have informed ISPreview that UK ISP Sky Broadband (Comcast, Sky TV) are about to launch a new 900Mbps “Gigafast” package for homes, which will continue to be based off Openreach’s 1000Mbps (115Mbps upload) capable Fibre-to-the-Premises (FTTP) product tier and should cost £55 per month.

Sky Mobile Moves to Protect UK Customers from SIM Swap Fraud

25th February, 2022 (3 Comments)

Sky (Sky Broadband) has today announced that they’re implementing JT‘s Fraud Protection Services (FPS) on their Sky Mobile service, which will introduce additional security measures to help protect customers that are carrying out financial transactions on their mobile device.

Sky UK Confirms Annual Broadband, Phone and TV Price Hikes

17th February, 2022 (34 Comments)

Customers of Sky’s (ISP Sky Broadband) various UK broadband, phone and Pay TV products are now being notified of annual price rises, which as per usual will be introduced between 1st April 2022 (internet and TV) and 1st May 2022 (phone). Letters are now going out gradually, with the last one due to be issued by 25th March.

Uswitch 2022 Awards Reveal Top UK Broadband and TV Providers

15th February, 2022 (4 Comments)

The winners of the annual Uswitch.com Awards 2022 have today been announced, which saw UK ISP BT scoop the surprise win for ‘Broadband Provider of the Year‘ and they also picked up wins across various other categories too. But oddly, this year’s event scrapped the “fastest provider” category. Read on for the full list.

woman customer complaints call center vector illustration eps 10

Ofcom Shames UK ISP TalkTalk and Shell in Q3 2021 Complaints Study

8th February, 2022 (10 Comments)

Ofcom has today published their latest Q3 2021 (calendar) consumer complaints study, which identified both TalkTalk and Shell Energy as the providers that attracted the most gripes for fixed broadband services, while TalkTalk also took flak for landline phone services and iD Mobile came top for Mobile moans.

ISP Sky Broadband UK Launch ‘New’ 35Mbps Superfast Package

2nd February, 2022 (24 Comments)

UK ISP Sky Broadband has today launched a “brand-new” Superfast 35 package, which offers average advertised download speeds of 36Mbps (with a “speed guarantee” of 25Mbps) and uploads of 9Mbps for the lower price of £25 per month via Openreach’s national FTTC (VDSL2) and FTTP networks. But it’s not all that ‘new’.

‘Sky Connect’– a new B2B Broadband Business.Engineers Mo Bhatti, Siobhan Sextone and Mo Omar.

Sky UK’s Business ISP Sky Connect Launches FTTP Broadband

18th January, 2022 (1 Comment)

Sky’s (Sky Broadband) UK ISP sibling for small businesses, Sky Connect, has today launched their first Fibre-to-the-Premises (FTTP) based broadband packages. Sky claims they’re the only business ISP to offer ‘Speed Flex’, a dedicated account manager, 4G back-up and internet security as standard on all their ultrafast Full Fibre packages.