European space operator Eutelsat has today confirmed that their new all-electric (propulsion) broadband satellite, KONNECT, which was launched into Geostationary Orbit (7° East) around the Earth in January 2020 (here), has finally entered into commercial service and should soon be available from ISPs in the UK and EU.
At present many of Eutelsat’s existing broadband packages tend to be powered by their KA-SAT satellite (previously sold via the “Tooway” banding), which often offers top download speeds of up to 30-50Mbps alongside some quite meagre usage allowances (unless you’re willing to pay a lot more money).
The new KONNECT platform – weighing 3.6 metric tons at launch and with a designed lifespan of 15+ years – aims to boost all this by sharing 75Gbps of capacity across a network of 65 spotbeams using the Ka-band, which will reach across much of Africa and a big chunk of Europe – primarily focused on France, Italy, Germany, Spain and the UK.
According to the operator, availability of KONNECT had been delayed due to Covid-related interruptions in the rollout of the ground segment, but having now completed its testing, the spacecraft is now operational and will gradually ramp up with 80% of the capacity in service by year-end and 100% by March 2021.
Company Statement
The availability of EUTELSAT KONNECT marks a major step in Eutelsat’s Connectivity strategy, contributing to making 2021 a turning point in Fixed Broadband. The entire French capacity on the satellite has already been contracted on a wholesale basis by Orange.
Moreover, Eutelsat’s recent acquisition of BigBlu Broadband adds a retail pillar to its distribution network which will accelerate the ramp up of the satellite and prepare the ground for the entry into service of KONNECT VHTS in the course of fiscal year 2022-23.
We note that the Konnect VHTS (very high throughput) platform is a very different satellite, which is currently still under construction by Thales Alenia Space. The VHTS is expected to weigh 6.3 tonnes and have a massive Ka-band capacity of 500Gbps, although it will launch into a very different market from today’s KONNECT.
Otherwise Eutelsat has previously claimed that today’s KONNECT satellite should be able to “provide internet access services for both companies and individuals” at speeds of up to 100Mbps and, as hinted in the statement, the operator’s acquisition of European and UK ISP BigBlu (here) is likely to play a key role.
However we were a little surprised to visit BigBlu’s UK website today, only to find that the ISP is no longer taking on new customers and aren’t showing any packages. Not the best first impression to give on the day your new satellite goes live. We have shot a message across to Eutelsat in the hope of getting some clarification on their plans for the UK.
The other challenge for Eutelsat is that their new spacecraft arrives at a time before great change, not least from the imminent arrival of additional competition via the new generation of smaller Low Earth Orbit (LEO) satellite constellations – SpaceX, Amazon and OneWeb etc. Unlike GEO satellites, LEOs can offer significantly faster latency and early speedtests are already into “ultrafast” (100Mbps+) territory (here), albeit quite pricey.
75/3 for £69,99 a month seems to be the top res package according to https://europe.konnect.com/en
Ouch
Only 3Mbps upload. Hmmm that’s not superfast.
What is the latency expected to be? Still in the 700ms range?
good enough for gaming apparently
It is going to be outdated technology, SpaceX is going to rock the world of Satellite internet services so buckle up and enjoy the ride, I am waiting for Starlink that offers unbelievable service with very low latency, high speed and unlimited data cap.
Indeed, if it succeeds it will solve the problem of connecting remote areas.
Spacex won’t solve the issue for Rural broadband.
It brings rural up to speed with what was available in towns 5 years ago.
But now towns have or will soon have gigabit services in many places from 2 independent networks.
So if Spacex is the only option in a rural location at least it’s better than ADSL but it’s still a slower more expensive option.
@Tim – Surely future LEO satellites will perform better than those launched today?
My lovely brother of the eutelsat konnect satellite please I beg you please tell me what the date day month or year eutelsat konnect satellite will launch all frequency’s and symbol rate of the all TV channels of the eutelsat konnect satellite please answer me thank you very much
My lovely brother of the eutelsat konnect satellite how are you good evening and good night my lovely brother of the eutelsat konnect satellite please I beg you please tell me what the date or day or month or year eutelsat konnect satellite will launch all frequency’s and symbol rate of the all TV channels of the eutelsat konnect satellite please answer me thank you very much
Paid £49 for the connection in November and “free” installation was carried out on 12th December. Wi-fi NEVER worked despite numerous attempts and follow-ups. Then the first time I was contacted by the company, I was told that the “non-standard” installation would be €250 for me to pay. Felt like I was being had! Contacted both sales and customer services numerous times, always being promised a response and a resolution. NEVER HAPPENED!
Final resolution is my subscription is cancelled and now I have a satellite dish on the side of my house that I don’t need or want, but Konnect can’t be bothered to take it away. Hard to believe that a company operates in such a disgraceful manner. Good luck to anyone who tries to get service from them!
Did they check the line of sight before installing? Did you check the WiFi was working before the installers left the property ?
hello, is this a new connection with Konnect? Could you send pictures of the dish?
Thank you
I too have begun to have problems with bigblu and my sky+he box, since the 1st of jan 2021, sky does not broadcast its download content to Europe anymore since we have left the eu, bigblu IP address is located in Paris which makes my sky box on demand services appear to be in Europe and sky blocks my access to this is bigblu going to change its IP address to the uk because I’m paying for product that I’m not receiving from bigblu and sky.
I ordered Konnect satellite broadband in January and I’m still waiting to have the kit installed, if this is the level of customer service we experience prior to going live, I wouldn’t like to rely on them assisting with any issues.
Zero customer service !!
Their call center is not based in the UK and their doesn’t appear to be any inter-department communication.
Had Konnect installed earlier this year. Took a bit of chasing to get the kit delivered and first delivery included a dented dish. Eventually got that sorted. Installation engineer was brilliant. New browswer pages very slow to start loading (often 15-20 seconds) and Konnect were unable to get mu upload speed above c1Mbps. Did not work for video confgerencing. Contract cancelled and now the proud owner of a satellite dish i ont want. Trying Starlink this week.
Had Konnect since February, failed after 2 weeks, gust of wind moved the dish, poor fittings, waited 5 weeks to get fixed, their installation company in UK was very slow in contacting fitter, battling for a refund for no connection period, finally agreed to refund but had to pay bill first then would refund after 2 months. Direct debit system not working.
Get 25mbps speed and 4-5 mbps upload, latency around 680
Have just found out Now TV does not work well with system,(one of my reasons for switching from BT 1-5 Mbps service), poor quality picture, i also understand Sky Q does not work for those who have sky
Seems those of us in rural areas can either have a poor BT service, 10 engineers in one year, or a poor satellite service.
Time to get your acts together.