Large Virgin Media UK Broadband Network Outage Hits Devon UPDATE2

Customers of broadband ISP Virgin Media, specifically those in the Devon area of England around Exeter and Plymouth, are this morning reporting that their internet connectivity and TV service has gone down after the operator was hit by an unspecified network fault.

As seems to now be tradition during such events, the fault has also prevented Virgin Media’s Service Status checker page from working properly for anybody. Quite why they haven’t been able to resolve this long-running complaint we do not know, although the operator usually sets up a temporary notice on their Major Outage Page instead, but at the time of writing this is not reporting any issues.

The latest problem appears to have started at around 7:30am and has been assigned a fault reference number of F008995185. The operator’s support staff have confirmed they are “aware of an issue in your area and apologies that you’re impacted by the outage at the moment. We’re working on getting this fault fixed ASAP.”

UPDATE 9:35am

We’ve had an official comment from VM, although it doesn’t add much.

A Virgin Media spokesperson said:

“We’re aware of a fault affecting broadband and TV services for some of our customers in the South West. We are working as quickly as possible to restore services and apologise to those affected.”

UPDATE 10:48am

Virgin Media informs us that this problem was finally resolved “before” 10am, although as usual they’ve offered no explanation of the cause.