Gigabit Broadband ISP YouFibre Tops 30,000 UK Customers
Gigabit broadband ISP YouFibre, which sells plans via Netomnia and Cityfibre’s respective Fibre-to-the-Premises (FTTP) networks across different parts of the United Kingdom, has today reported that they now have a total customer base of 30,000 (up from 22,000 at the start of 2023).
At present YouFibre’s main network supplier is still Netomnia, which currently claims to cover 410,000 UK premises (March 2023) and aims to reach 1 million premises across England, Wales, Scotland and Northern Ireland by the end of 2023 (coverage plan for 2023). Today’s take-up figure for this might thus seem low, but it’s being suppressed by the operator’s rapid pace of build.
However, one other catch with today’s customer data is that YouFibre also sells some packages to tens of thousands of premises on CityFibre’s network – predominantly around the Middlesbrough area (North Yorkshire). But we assume that this still only accounts for a minority of the 30,000 figure released today, although we don’t have an exact figure to confirm (we’ve asked).
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YouFibre also claims to have become the first alternative network to provide customers with full fibre broadband in all of England, Scotland, Wales, and Northern Ireland after connecting its first customer in Northern Ireland this week.
Ryan Battle, MD of YouFibre, said:
“Our mission is to supply homeowners and businesses with reliable, ultrafast, affordable broadband and service they can count on, and we’re delighted to have made this dream a reality for 30,000 customers across England, Scotland, Wales, and Northern Ireland.
It has been an incredible few months for YouFibre and I am so proud of the team, who have worked tirelessly to provide ultrafast internet to so many properties across the country. The best part is that this is just the beginning for us. We’re so excited for what’s to come.”
The service, once live via Netomnia, is typically supplied to consumers alongside unlimited usage, symmetrical speeds, a Wi-Fi router, free installation and 24/7 UK based support. Customers pay from just £21 per month on a 24-month term for their unlimited 150Mbps package (£25 thereafter), which rises to just £29.99 if you want their top 920Mbps plan (£40 thereafter). The latter is also on an offer of £1 a month for the first 3 months.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Incoming comments from the altnet bubble mob complaining that Youfibre by now should have 300k customers rather than 30k so they are doomed
To be fair, there’s probably at least another 100,000 who have pre-ordered but that Netomnia are wayyyy behind activating infrastructure for!
Got a letter a while ago from them as they started in December 2022, but still waiting in Temple Ewell. Started quickly then went rather slow with not many updates on bidb.uk. Either the team has been decreased to concentrate on other areas or major issues with blocked BT ducts. The foot chambers were put in during Dec 2022.
Still, looking forward to them coming here for sure, just a pity it couldn’t have been aligned with my ISP’s price hike and 30 day leave without contract penalty….
And just to note that the news picture of the You Fibre router is way out of date. You Fibre/Netomnia provide an Amazon Eero 6 Pro router. 🙂
Wrong. Most customers will get the Arris as per the photo, you’ll only get the 6E on Gig without voice
Fair enough. I thought their eero was standard now that’s all.
Can you get vanilla ethernet directly from ONT like in OFNL or you are forced to use preconfigured sh*t router?
Yeah you can plug whatever you want into the ONTs ethernet port, there’s no restrictions on that.
Standard is moving away from eero to Arris, unless as above you’re on 1Gig without voice.
I’m certainly hoping they’ll survive for some time yet I’ll definitely be joining them as soon as I can. BT just hiked my bills by £12 a month and whilst they have had good service, it’s only 80/20 which doesn’t meet my needs and YouFibre is my only FTTP option – wouldn’t touch VM with a barge pole). And I’ve intentionally not renewed so I’m out of contract and waiting.
Saw STL here in Folkestone pulling cables yesterday – just waiting for them to do all the civils on my street. Spoke to the STL chaps doing the work about a week ago and they said it’ll be about 45 days until the build is done. I really hope there’s no issues because Openreach don’t even have my exchange on any plans so this really is my only option for FTTP.
Got connected yesterday after being with VM for 17 years, it’s the first time an ISP has offered a better service than VM here. So far I’m extremely satisfied.
could you please share mtr/traceroute results to 1.1.1.1, 8.8.8.8?
Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:
1 <1 ms * <1 ms [192.168.1.1]
2 1 ms <1 ms 1 ms 193.28.
3 1 ms 1 ms 1 ms 172.16.1.162
4 1 ms 1 ms 1 ms 172.16.0.92
5 1 ms 1 ms 1 ms 172.16.2.17
6 5 ms 18 ms 2 ms 162.158.32.40
7 1 ms 1 ms 1 ms 162.158.32.11
8 1 ms 1 ms 1 ms one.one.one.one [1.1.1.1]
—-
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [192.168.1.1]
2 1 ms <1 ms 1 ms 193.28.
3 1 ms 1 ms 1 ms 172.16.1.162
4 1 ms 1 ms 1 ms 172.16.0.92
5 1 ms 1 ms 1 ms 172.16.2.17
6 6 ms 6 ms 6 ms 172.16.2.16
7 6 ms 6 ms 6 ms 172.16.0.89
8 6 ms 6 ms 6 ms 172.16.0.212
9 6 ms 6 ms 6 ms 72.14.223.160
10 6 ms 6 ms 6 ms 209.85.248.229
11 6 ms 6 ms 6 ms 142.251.54.33
12 6 ms 6 ms 6 ms dns.google [8.8.8.8]
thanks! and which region of country it is from?
In Oldham
I was planning on going with them but they came and around 6 streets went live, the surrounding one’s just have not available in your area when you do a postcode search.
Around the corner from me they were doing some blockage work but clearly nothing came of it.
That’s standard procedure for Netomnia. They do a few of the easiest streets so they can say they’re live in your town, and then the rest of the town they’ll give a date, and then it will just go back and back and back and back and back.
YouFibre/Netomnia have become somewhat famous for being incapable of delivering on time – almost all of their trustpilot reviews say how many months longer it took than YouFibre said would be the case.
Around here it was supposed to be last September, but it’s currently around a year late. They keep going back to the same places over and over on bidb but not much changes. There are cables in the ground in my estate, they just don’t seem to be able to splice them together to the exchange!
Can’t wait for this seems like ages my area of Aylesbury is finally getting fibre whoop whoop, fibre is at my pole already I can’t wait to break there arm once it goes live, I’ve already spoken to them about using my own router, as I’m partial to my computer PFSense router. Ooooh I’ve been dreaming of near GB speeds lol just need it to go live