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SpaceX’s Starlink Suffered Major Broadband Outage Last Night

Wednesday, Sep 13th, 2023 (9:34 am) - Score 5,080
BDUK-Starlink-Broadband-Trials

SpaceX’s global network of Starlink ultrafast broadband satellites, which form part of a mega constellation in Low Earth Orbit (LEO), appeared to suffer a major service outage at just after midnight (UK time) last night that lasted almost two hours before the situation returned to normal.

Starlink currently has around 4,700 LEO satellites in orbit around the Earth (altitude of c. 500km+) and they have approval to add roughly 7,500 more by the end of 2027. Customers in the UK pay from £75 per month, plus £449 for the regular home kit (standard dish, router etc.) and £20 for shipping on the ‘Standard’ Starlink package, which promises fast latency times of 25-50ms, downloads of c. 25-100Mbps and uploads of c. 5-10Mbps.

However, major outages have been fairly rare (most regular connectivity problems are usually related to end-user location / setup), but sadly another one did strike last night. Luckily the issue occurred at a time when the impact upon UK users will have been very minimal, although some customers did still report problems.

Starlink promptly acknowledged the issue, and it was then soon resolved, although there’s currently no solid verifiable information available on the cause. During the outage, some customers also reported that they could no longer sign-in to Starlink’s website.

Starlink-Outage

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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Comments
12 Responses
  1. Avatar photo XGS says:

    Same night the Ukrainians carried out missile and sea drone attacks on Sevastopol in occupied Crimea. Given previous history of helping Russia this should set those conspiracy-minded running.

    1. Avatar photo 10BaseT says:

      Cut this crap. The previous one was limited to Ukraine Crimea region only. Other customers were unaffected including Starlink’s website login. Also attacks were successful so nothing to do with this.

    2. Avatar photo XGS says:

      I guess humour wasn’t a thing around the time of 10Base-T.

  2. Avatar photo 10BaseT says:

    It is not about me but misreading morons who will start shitstorm elsewhere.

  3. Avatar photo Sam P says:

    I lost internet with Zen (via openreach) last night for 2 minutes.
    A friend of mine in another town also lost internet with EE for 10 minutes last night.

    1. Avatar photo Alistairs9 says:

      Yep. Also noticed uncharacteristic Plusnet outage last night around midnight. Sync to system remained but internet not available.

    2. Avatar photo Jez says:

      As far as I’m aware, sometimes very short downtime periods like 2 minutes (PPP resync, that sort of thing) is LNS rebalancing / switching customers to a different LNS, and that sort of thing. Often happens during the night to minimise impact and the DSL sync will typically remain as that is just the connection to the DSLAM on the street, whereas the “Internet” light – i.e. the PPP session, is the part that goes briefly down.

  4. Avatar photo Onephat says:

    We lost Starlink here at around 12 and it came back online just after 3. So far it’s the only downtime we’ve had so can’t really complain.

  5. Avatar photo Cognizant says:

    Middle of the night so didn’t really affect me – but I retained VDSL as a backup as there is always at least one person working from home, so wouldn’t be a big problem 🙂 First outage I’ve had with Starlink, otherwise I have to say it’s been flawless.

    1. Avatar photo Cognizant says:

      its*

  6. Avatar photo Ad47uk says:

    Oh what a shame, a pity one of the satellites don’t fall on Musk’s head and another one to fall on Putin’s head

    1. Avatar photo Chris Williams says:

      The problem with CUCKS like you is that they always fall for zionist propaganda.

      Russia dont want your missiles in their front garden, any more than you wanted theirs ib Cuba.

      When the USA has been sterilized right down to the radioactive bedrock, the rest of the world has a little hope again.

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