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Reminder – CityFibre Offering £200 Cashback to New Customers

Saturday, Feb 3rd, 2024 (12:01 am) - Score 3,280

The chances are good that some of our readers, specifically those in UK areas covered by CityFibre’s new Fibre-to-the-Premises (FTTP) based broadband ISP network, who might be considering a switch, may not know about the operator’s latest ‘Switch and Connect‘ promotion and the potential offer of £200 cashback.

The operator has run cashback promotions before, and they’re usually only sent, selectively, to potential new customers who have signed up to receive availability updates via their website. The catch being that you don’t receive the promotional email immediately, and CityFibre has not clarified how they choose who will actually receive the cashback offer itself (I had one after about a year, albeit annoyingly just after I’d already switched).

NOTE: CityFibre’s gigabit broadband network now covers 3.5 million UK premises (3.2m as Ready for Service), with packages available via various ISPs (e.g. TalkTalk, Vodafone, Zen Internet etc.).

Suffice to say that experiences do vary, although in the past CityFibre were only offering smaller cashback rewards (e.g. £50). But since 16th November 2023 they appear to have increased this again to £200, which means that those who receive the reward invite and avail themselves of it, such as by signing up to a new CityFibre based ISP / package, could receive the sum in the form of an Amazon (sponsored link) or PayPal voucher.

Officially speaking, the operator has informed us that their promotion forms part of a “limited trial“, although it could also be seen as part of a wider effort to help boost consumer take-up on their new broadband network (lots of operators have recently switched to focus more on generating sales – a key part of satisfying investors). Obviously, don’t try to claim the reward if you haven’t been offered it first, and make sure to then follow the rules.

CityFibre doesn’t broadcast the value of these rewards on their website – that only comes as part of the personalised email and reward link. But the T&Cs for Switch and Connect also make clear that the current offer will only be running until 19th March 2024 (at this point they’ll probably change the offer again). We also found a Q&A page that helps to answer some of the most common queries.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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15 Responses
  1. Avatar photo stephen says:

    I wish they offer me this 😀 i would use the cashback to buy out of my virgin contract

  2. Avatar photo Big Dave says:

    Sounds like enough strings to play a tune on.

  3. Avatar photo Roland says:

    If only they switched the cables running past my home on, I would. It definitely won’t be a happening before the March deadline!

  4. Avatar photo I love Starlink says:

    Which is nice if you can actually get to become a customer in the first place….

  5. Avatar photo James says:

    I’d love to take advantage but despite getting the we’re rolling out in your street flyer last September, no update on when I can get the last few metres plumbed in!

  6. Avatar photo XGS says:

    Been offered: not interested.

    1. Avatar photo Iain says:

      Fair enough. But semi-serious question, is that offer going spare? Thanks.

    2. Avatar photo Iain says:

      Hugely appreciate it, thank you.

    3. Avatar photo XGS says:

      Hope it works for you, Iain! If it does enjoy the 200 quid!

  7. Avatar photo Jason says:

    Still got 6 months to go on BT 900 fttp… Would cost more to break contract I guess

  8. Avatar photo Jason says:


  9. Avatar photo Bathuser says:

    If they had finished the street then yes please but several months on the cables are in but its not ever been made live…

  10. Avatar photo Andy M says:

    Couldn’t have done that when I switched last year

  11. Avatar photo greggles says:

    What a strange way to run this, why not just offer it to everyone in a CF area.

Comments are closed

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