» ISP News » 
Sponsored Links

UK Broadband ISP Cuckoo Appoints Sarah Howells as MD

Thursday, Apr 25th, 2024 (2:32 pm) - Score 920

Internet provider Cuckoo has today announced the appointment of Sarah Howells as Managing Director (MD) of the business. The newly created role will oversee all of the ISP’s customer-facing activities across Sales, Customer Service, User Experience, Digital, Brand, Marketing and Product.

Sarah was previously the Chief Customer Officer (CCO) of Jurassic Fibre, until 2023, where she is said to have helped to triple the customer base within nine months. She’s also had a distinguished career in customer service, having worked in the field for nearly 30 years and holding senior positions at NTL, Vodafone New Zealand and 2degrees Mobile etc.

Cuckoo is currently deep into the process of becoming the main retail broadband ISP outlet for Fern Trading’s (Octopus Investments) consolidated UK full fibre networks (Jurassic Fibre, Swish Fibre, Giganet and AllPoints Fibre).

Paul Hellings, CEO of Cuckoo, said:

“Sarah is one of the UK’s leading figures in broadband – she’s customer obsessed and her knowledge and passion for the customer experience is something rarely seen in the sector.

With Sarah as Managing Director, and her three decades of expertise, I’m confident we can accelerate customer growth and provide unrivalled customer service at the lowest cost to serve.”

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews
4 Responses
  1. Avatar photo Vince says:

    “Sarah was previously the Chief Customer Officer (CCO) of Jurassic Fibre, until 2023, where she is said to have helped to triple the customer base within nine months”

    Lol, well it isn’t hard to triple the number when you have so few to begin with. But god help them, because Jurassic is a total shower, so it is anyone’s guess how much worse combining multiple half-baked operators will be – maybe it will actually work, but…

  2. Avatar photo BTD says:

    I am still baffled by the choice of Cuckoo as their brand. It has very limited recognition by the public, gives no clue as to what they offer, and has negative connotations of Cuckoo in language, “crazy” or “weak in intellect or common sense” as well as the use of the term Cuckooing by police for the takeover of vulnerable people’s homes for use in criminality!

    1. Avatar photo A Nonny Mouse says:

      Couldn’t agree more. And as for their customer care staff being called “eggsperts” – that’s positively excruciating.

  3. Avatar photo Michael Flynn says:

    Was a customer of Cuckoo who got transferred to Home Telecom. Tried to get my invoices from Jan to March today. Can no longer log on to website (because I’m not a Cuckoo customer anymore) and I just get refered to Home Telecom who don’t have the invoices because they obviously didn’t issue them. I emailed Cuckoo and they say “nothing to do us we are a new company” The whole thing has been an utter shambles.

Leave a Reply

Your email address will not be published. Required fields are marked *

Comment moderation is enabled. Your comment may take some time to appear.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

NOTE: Your comment may not appear instantly (it may take several hours) due to static caching or random moderation checks by the anti-spam system.
Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Sky Broadband UK ISP Logo
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5594)
  2. BT (3536)
  3. Politics (2558)
  4. Openreach (2315)
  5. Business (2289)
  6. Building Digital UK (2256)
  7. FTTC (2050)
  8. Mobile Broadband (1998)
  9. Statistics (1804)
  10. 4G (1686)
  11. Virgin Media (1644)
  12. Ofcom Regulation (1477)
  13. Fibre Optic (1410)
  14. Wireless Internet (1403)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact