Sky’s NOW TV Retires Support for Older UK Boxes and Smartphones
Sky has confirmed that their sibling NOW (NOW TV) video streaming platform and broadband service will soon stop working on several older TV set-top-boxes, as well as various older Apple iOS based Smartphones and tablets. The changes will start to be felt from mid-July 2026 onwards.
Nothing lasts forever and over time it’s fairly common for older TV devices to eventually lose support. This is usually partly because the hardware can no longer keep up as software and codecs evolve, as well as being due to the wider economic or security considerations of putting development time into kit that hasn’t been sold for years etc.
Due to this it’s been revealed that, from 3rd August 2026, several NOW TV and Roku boxes (NOW’s older set-top-boxes were all based off Roku’s kit) will no longer work with the Roku app (i.e. the boxes and other apps may still work, but NOW’s app won’t). The devices affected include the NOW TV Smart Box (4500SK), Roku Streaming Stick 3500X and Roku box models 2700X, 2710X and 2720X.
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The above change largely reflects Roku’s own decision to end support for its older devices, although customers who have the NOW TV Black Box (model 4200SK) will continue to be supported. But it’s not only older set-top-boxes that are about to lose NOW App support.
According to CordBusters, several older iOS-based devices, including anything that only supports iOS 15 or older (i.e. Apple iPhones older than the iPhone 7, as well as the iPad Air 2 and iPad mini 4 or older), will similarly find that the NOW App stops working for them from mid-July 2026. Apple dropped support for this hardware when it released iOS 16 and the NOW App will soon need at least iOS 16 to run.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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