Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2
Some customers of Three UK’s mobile network have, over the past hour, begun reporting to ISPreview (example) that they’re suffering a partial outage of the operator’s Voicemail (123) service. The issue does not appear to affect regular calls and is being reported from users in different parts of the country.
The problem, which is hopefully only a short incident, manifest when you call 123 and the service picks up. But instead of hearing the usual automated voice and options, the call continues in complete silence. The issue appears to be sporadic and does not affect everybody, but it does impact both domestic and business customers.
In addition, no messages can be left on the service from other phones. Some customers who have contacted Three UK’s support about the problem were initially told that the fault was with their handset(s), rather than Three UK, which appears to be incorrect as it was working fine before.
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UPDATE 11:53am
Customers who remain connected to the Voicemail service for longer than 90 seconds get an automated message, which says: “It looks like there’s a technical issue, try again later.” The same issue is also known to be impacting MVNO users, such as those on iD Mobile etc.
UPDATE 12:35pm
We just tested Voicemail again and it now seems to be working again, or at least the automated system did respond.
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Have three yet to enabled call catcher so you know how many missed calls your getting due to unconnected calls (when phone is unreachable and person calling doesn’t leave a message you normally get a sms of the missed call) works on voda O2 last 5 years and ee last 20 years (has always had call catcher even when it was orange/t-mobile)
In what sense?
Three send a text to say you’ve missed a call if it didn’t connect to your device (off net or powered off).
OK I guess they enabled it then (I can’t reset my voicemail as I have to call Them to change, as it’s still pointing to HulloMail)
Previously if your phone was off or unreachable on 3, if you hung up soon as you hit voicemail you wouldn’t get a message like you do on ee (always had it, even on orange/t-mobile) voda/o2 (last 5 years ish)
How are Three allowed to keep getting away with all these issues they have had over past 12 month it has been awful for customers who have received nothing back.