ISP Hey! Broadband Grow to 40,000 Customers on F&W’s UK Full Fibre Network
Internet provider Hey! Broadband, which offers services to homes in various areas covered by F&W Networks (Fibre and Wireless) alternative gigabit speed full fibre lines (mostly across the South East of England), have today announced that their customer based has surpassed 40,000 (up from 25,000 a year ago).
F&W has so far managed to extend their gigabit-capable broadband network to cover 410,000 UK premises as read-for-service (Feb 2024 data) across 30 locations in parts of South East of England, such as Greater London, Buckinghamshire, Hampshire, Hertfordshire, Oxfordshire, Surrey, and West Sussex. But independent data from Thinkbroadband put them at closer to 269,000 in March 2025 (here).
“Reaching 40,000 customers is a huge moment for our team and a clear reflection of the value we’re bringing to communities,” said Lourdes Sáez, CEO of HeyBroadband. “We’re building a network that doesn’t just keep up with the UK’s digital future, it’s helping to shape it.”
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Residential customers of the service currently pay from £23 per month on a 24-month term for average symmetric speeds of 150Mbps, which rises to £25 per month for their top 900Mbps package (usually £43). The service includes a free router and installation, but take note that their monthly prices increase by £2 in April every year.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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They seem to have a reasonable amount of take up here in Banbury, I know at least one customer of theirs who is pretty happy with the service. Unfortunately they missed our street out just leaving me with Openreach and the non-choice that is All Points Fibre Network.
Why is the All Points Fibre Network a non-choice? Just curious!
You cannot currently order retail packages via APFN’s own build fibre network, due to.. some reason.
It’s absolutely ridiculous. It’s more than 2 months since they announced they had completed their integration Here:- https://www.ispreview.co.uk/index.php/2025/06/allpoints-fibre-networks-completes-internal-uk-full-fibre-consolidation.html and you still can’t order on their network (not that I’d want to given how they seem to carry on).
From what I understand, F&W haven’t extended their network in the last 12 months. So this is 15,000 new customers based on selling within their existing coverage area.
I just wish they would start digging again. We’re on the edge of their current area (sandwiched between F&W and CF) with no FTTP available.
Can you have a viable business with just 40,000 customers? I think it is unlikely