UK Broadband ISP Vfast Launch New Customer Support Hub
Kent-based independent internet provider Vfast (Orbital Net), which sells broadband packages to homes via a mix of wireless (FWA) and full fibre (CityFibre and OFNL etc.) networks, has today announced that they’ve launched a new Customer Support Hub – a dedicated online platform designed to “make finding answers faster, simpler, and more convenient“.
The new hub seems like a more useful support page for the service, which provides access to nearly 100 helpful articles, step-by-step guides, account support information, troubleshooting tips, and expert advice to help customers get the best performance from their connection. This is something that a lot of other ISPs already have in one form or another.
“As part of our ongoing commitment to being a truly customer-focused ISP, we’re always looking for ways to improve how we support you. While our ticket system, phone line, and chatbot remain available, we know many customers prefer quick, self-service solutions,” said a spokesperson for the provider. “We’ll continue adding new guides and helpful content, so keep checking back.”
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What’s in the new Customer Support Hub?
- Router and equipment setup guides
- Step-by-step troubleshooting for common issues
- Account and billing support information
- Wi-Fi optimisation tips
- Searchable FAQs and how-to articles
- Regularly updated support content
- Instant access to answers
- Simple, easy-to-follow guides
- Searchable support articles
- Support available anytime, anywhere
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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