Broadband ISP Gigabit IQ Partners Careline365 to Support UK Digital Phone Switch

Internet access and online security provider Gigabit IQ (formerly Grayshott Gigabit) has this morning announced that they’ve partnered up with telecare alarm provider Careline365, which aims to help protect vulnerable and elderly households during the UK’s transition away from analogue landlines and on to digital phone services with a new package.

Just for some context. Back in 2024 the big legacy phone switch-off was delayed from the end of 2025 to 31st January 2027 in order to give broadband ISPs, phone, telecare providers, councils and consumers more time to adapt (details). The main focus of this delay was the 1.8 million UK people who depend upon vital home telecare systems (e.g. elderly, disabled, and vulnerable people), which aren’t always compatible with digital phone services.

The industry-led shift to digital phones is being driven by two major changes, including the looming retirement of copper lines in favour of full fibre (FTTP) broadband (inc. future exchange closures) and the fact that reliability of the old network is in decline (i.e. it’s becoming harder for operators to source parts and skills for older technologies).

Suffice to say that internet, phone and telecare providers are now busy working to ensure that vulnerable customers are able to make the switch safely, which is where Gigabit IQ’s partnership with Careline365 comes into play. The work will offer integrated digital connectivity and telecare solutions to customers (i.e. a bundle of full fibre broadband and digital telecare solutions).

Key Features of the Integrated Service

• Digital-Ready Alarms – All packages include fully digital-enabled Careline365 alarms, eliminating reliance on outdated landline systems.
• Mobile Coverage Failover – Options include alarms with built-in SIMs for areas without broadband access. Landline options are available only in extreme cases where both internet and mobile coverage are unavailable.
• Multiple Emergency Contacts – Users can register up to six trusted contacts. In the event of no response, these contacts will be called to reduce pressure on emergency services.
• Reliable Connectivity – Gigabit IQ ensures dependable fibre broadband, designed with family and safety-critical use in mind, especially for households dependent on telecare.
• More information can be found at https://www.gigabitiq.com/careline-365-partner/

Mashood Ahmad, Founder of Gigabit IQ, said:

“Our mission has always been to prioritise family safety and online wellbeing. By partnering with Careline365, we’re taking proactive steps to ensure that vulnerable individuals and the elderly remain protected during this critical infrastructure change.”

Mark Law, Partnership Manager of Careline 365, said:

“As the digital transition continues at pace, expected to complete by January 2027, Careline365 is absolutely delighted to partner with a highly experienced broadband provider in Gigabit IQ to support service users with their network and pendant alarm setup, ensuring the elderly and vulnerable are well cared for.”

The integrated service packages itself is said to be available now and to ensure families, as well as caregivers, feel supported during the transition, Gigabit IQ and Careline365 will also be launching a Joint Education Programme across the UK. This programme will include a mix of:

• Online webinars led by digital and telecare experts
• In-person educational events where needed
• Accessible resources for local councils, housing associations, and family members

These sessions will offer guidance on what the digital switchover means, how to set up the new integrated services, and how to ensure continued support for vulnerable individuals.