Broadband ISP Brsk to Start Migrating UK Customers to Youfibre Next Week

Customers of broadband provider Brsk, which is part of the Substantial Group (Netomnia) that in January 2026 decided to merge their two retail providers under a single brand – Youfibre (here), have just been notified that the migration process will begin on Monday 16th March 2026.

Just to recap. Netomnia (YouFibre) and Brsk originally operated as separate companies – both with their own full fibre networks and vertically integrated retail ISPs. But this changed in June 2024 after the two operators, which shared a connected investor in the shape of Advencap, announced their intention to merge and create one of the markets largest alternative networks (here).

Since then the group’s two retail ISPs have been gradually coming closer together and last year’s Brsk data breach may well have encouraged that process a bit too (here). Suffice to say that nobody was particularly surprised when it was announced that Brsk would be fully merged into the dominant Youfibre brand.

Youfibre has previously pledged that there will be “no immediate changes” to Brsk’s customer contracts, plans or pricing, points of contact, or day-to-day operations. A phased transition to the unified brand will take place during H1 2026 and Brsk has now notified customers that the migration process itself will begin next Monday (credits to Shaukat and Ian for the tip).

Brsk Customer Email – 11th March 2026

Subject: Your move to YouFibre will be official next week!

You’ll officially be a YouFibre customer from next week 🎉

Hi XXXXXXXX,

We’re delighted to share an important milestone in our journey together; from Monday 16 March we’ll be moving brsk customers over to become official YouFibre customers!

As a reminder, your speed, price and current add-ons will all move with you in line with your current terms.

We’ve put a lot of care and preparation into making this transition as smooth as possible for you, if anything pops up that you need to know about, we’ll keep you fully informed.

There’s plenty to look forward to.

Once the move is fully completed, you’ll be able to download the YouFibre app to manage your broadband on the go. More information on this will be shared during next week.

PLUS you’ll get:

➤ Fast, fair, fixed-price plans with no surprise price rises mid-contract

➤ Rewarding your loyalty with great deals at renewal

➤ Brilliant support from boffins, not bots

➤ Excellent Trustpilot score

Thank you for being with us through this exciting change. Your support and loyalty mean a great deal to us, and we can’t wait to continue building something even better together.

Giorgio Iovino
CEO

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