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ISP BT to Launch Cheap New UK Fibre Broadband Social Tariff

3rd May, 2021 (64 Comments)

BT has today announced their intention to launch a new social tariff called “Home Essentials” for UK people on Universal Credit (and other means-tested benefits), which will give eligible customers a 36Mbps “fibre broadband” (FTTC / FTTP) service and 700 minutes of included phone calls for just £15 per month.

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Freedom Fibre Plan FTTP Broadband for 100,000 UK Premises UPDATE

2nd May, 2021 (18 Comments)

Alternative network ISP Freedom Fibre, which suddenly emerged earlier this year after we spotted TalkTalk harnessing their 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network (here), appears to have set itself the aim of reaching 100,000 subscribers in the North West (e.g. Cheshire, Manchester).

EE Makes eSIM Downloads Possible for UK Mobile Customers

1st May, 2021 (24 Comments)

Customers of EE’s UK mobile network may be pleased to learn that the operator recently simplified the eSIM installation process, which has finally made it possible for them to properly download, install and activate an eSIM on their chosen device or Smartphone.

Altnet Fibre Broadband ISP Glide Hails Net Promoter Score

30th April, 2021 (4 Comments)

Business and residential UK ISP Glide Group, which claims to have a national “full fibre” broadband network that reaches over 100,000 premises, has today hailed the fact that they’ve managed to record an extremely strong Net Promoter Score (NPS) level of +91.84 since September 2020 and +80 for service delivery in 2021.

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Ofcom UK Shames Vodafone for Consumer Broadband Complaints

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

Mobile Operators and Ofcom Warn of Scam DHL and FedEx Text

30th April, 2021 (8 Comments)

We’ve had several of these and there’s a good chance you have too. This week has seen Ofcom and all the major mobile operators – EE, Vodafone, Three UK and O2 – issue warns to customers about a surprisingly prevalent piece of malware called FluBot, which sends fake DHL or FedEx delivery messages that can infect your phone.

ISP KCOM Confirm Next 1Gb FTTP Broadband UK Rollout Areas

30th April, 2021 (7 Comments)

Hull-based UK ISP KCOM has recently announced the another set of locations in East Yorkshire and North Lincolnshire that will soon benefit from the £100m expansion of their gigabit-capable Fibre-to-the-Premises (FTTP) broadband network, which is expected to cover “tens of thousands more homes and businesses.“

EE UK Sees Mobile Internet Traffic for Video Games Jump 31%

30th April, 2021 (2 Comments)

Mobile operator EE (BT) has today reported that mobile broadband (4G, 5G) usage related to internet video game traffic on their network has increased by 31% over the past six months, while the number of people enjoying mobile gaming also increase by 18% during the COVID-19 lockdown.

EE UK Helps Customers to Save Money by Watching Video Ads

29th April, 2021 (9 Comments)

Fancy saving money off your EE Mobile bill and donating to charity at the same time? Well now you can, but the catch is that you’ll need to watch a “short” video ad first and then answer 1-3 questions. By doing this, customers can receive a credit of “up to” 20 pence per video and a donation of 5% goes to charity.

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Named – UK Mobile Operators that Cause People the Most Stress

29th April, 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

ITSPA Rebrands as Comms Council UK to Reflect Changing Services

29th April, 2021 (0 Comments)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s telecoms and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced that they’re rebranding as Comms Council UK to “reflect the changing services of its membership and to support its engagement with its stakeholders.”

BT Ponders Sale of TV Sport Broadcasting to Aid UK Broadband UPDATE

29th April, 2021 (28 Comments)

Telecoms giant BT, which is currently doing everything it can to fund Openreach’s planned £12bn rollout of “full fibre” (FTTP) broadband services to 20 million UK premises by the mid to late 2020s, has reportedly appointed investment bank Lazard and held tentative early talks with a view to selling their BTSport broadcasting biz.

Wessex Internet Bringing Full Fibre to 60 Dorset Community Sites

28th April, 2021 (0 Comments)

The Dorset Local Enterprise Partnership (LEP), supported by funding from the UK Government’s £900m Getting Building Fund (GBF), has handed local ISP Wessex Internet the contract to extend their “full fibre” broadband network to connect 60 community sites from Blandford to Sherborne in Dorset.

Business ISP Luminet Signs Wholesale Full Fibre Deal with ITS

28th April, 2021 (0 Comments)

London-based UK ISP Luminet, which operates a mix of microwave fixed wireless and fibre networks in London (covering 400sqkm), has today signed a wholesale agreement to harness the ITS Technology Group’s new “full fibre” broadband and optical Ethernet network in order to “complement its own gigabit capable wireless services.”

Openreach Campaign Raises Awareness of Analogue UK Phone Retirement

28th April, 2021 (27 Comments)

Network access provider Openreach (BT) has today launched a new national “Call Waiting List” campaign, which aims to raise awareness among UK businesses of their plans to withdraw old copper-based analogue phone (PSTN / WLR etc.) services by December 2025 and replace them with digital (IP / VoIP) alternatives.

Hyperoptic Build Full Fibre to Notting Hill Genesis Homes in London

28th April, 2021 (2 Comments)

City-focused UK ISP Hyperoptic, which is building a gigabit-capable “full fibre” (FTTP/B) broadband network across large residential buildings (MDUs), office blocks and houses, has signed an agreement to extend their network across houses managed by Notting Hill Genesis in London and the South East.

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Altitude Tweak to Boost Starlink Broadband Speeds and Latency

28th April, 2021 (17 Comments)

Global ISP Starlink (SpaceX) has secured approval from the FCC to make several tweaks to their new mega constellation of Low Earth Orbit (LEO) based ultrafast broadband satellites, which among other things will result in improved internet speeds and latency for customers across the world and UK.