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Openreach 2025 Engineers looking at tablet

Openreach Test Crystal Ball AI Process to Tackle Complex UK Full Fibre Installs

13th December, 2025 (1 Comment)

Network access provider Openreach (BT) appears to be testing a new “Crystal Ball Process“, which is described as being an AI-driven customer service innovation that seems intended to help tackle complex installations of Fibre-to-the-Premises (FTTP) based broadband ISP lines.

Malicious Fibre Break Disrupts Virgin Media Broadband Near Manchester

12th December, 2025 (12 Comments)

Customers of UK ISP Virgin Media’s broadband network in and around the Manchester area (Burnley) are currently suffering from internet connectivity problems after several fibre optic cables were damaged in the area. A separate cable break also appears to have occurred in the Birmingham area, which has added some further disruption.

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Two Charged with Theft of Batteries from UK Broadband Street Cabinets

12th December, 2025 (8 Comments)

Last year we reported that the Kent Police had arrested four people in connection with the theft of batteries from “telecoms boxes” (i.e. street cabinets used by broadband providers), cables and other equipment (here), which caused some areas to lose internet connectivity. Two people have now been charged with 40 offences – Levi Backett (38) and a 15-year-old boy.

Virgin Media O2 2025 UK Apprentice Engineers

Virgin Media O2 Open Applications for New Apprenticeship Roles

12th December, 2025 (0 Comments)

Broadband and mobile provider Virgin Media and O2 (VMO2) have this morning responded to the UK Government’s recently announced plan, which calls for the creation of 50,000 apprenticeships across the country for young people, by opening new applications for a wide range of early career roles.

EE UK Bring WiFi 7 to All Broadband Plans, Launch New Router and Trial 8.5Gbps

12th December, 2025 (43 Comments)

Mobile operator and broadband ISP EE (BT) has today announced a major refresh of their UK full fibre (FTTP) packages, which makes WiFi 7 “standard across all of its … plans” – supported by the launch of their new slimmed down Smart Hub 7 Plus router and WiFi Extender 7 Plus mesh kit. The provider has also confirmed plans to trial download speeds of up to 8.5Gbps.

FTTP Openreach Female Engineer over Splitter

Openreach Increases UK Prices on FTTP Broadband Products for ISPs

11th December, 2025 (9 Comments)

Network access provider Openreach (BT) has this afternoon announced some changes and increases to the prices of their various Fibre-to-the-Premises (FTTP) based broadband products for UK internet service providers. The changes are due to be introduced from 1st April 2026.

ITS Technology Appoints Paolo Benedetto as Chief Financial Officer

11th December, 2025 (0 Comments)

The ITS Technology Group, which have deployed various open access and business-focused full fibre broadband and Ethernet networks across parts of the United Kingdom, has today announced the appointment of Paolo Benedetto to be their new Chief Financial Officer (CFO) ahead of entering its “next phase of growth“.

TiVo Expand Support for Freely’s UK Live TV Streaming Service to New Devices

11th December, 2025 (4 Comments)

Smart TV Platform TiVo has secured certification to deploy support for broadband-based live TV streaming service Freely across a new category of streaming-only devices, which could help spread the service’s availability to a whole host of new hardware in the near future (similar to Netgem TV’s new PLEIO box – here, or Humax’s box – here).

fibre optic blue light abstract 2017 by 123rf

ISP Baltic Broadband Look to Expand UK Business Full Fibre Network

11th December, 2025 (2 Comments)

Business ISP Baltic Broadband, which has long offered a mix of fixed wireless and full fibre broadband network connectivity to firms in the Liverpool area, has hinted at a possible expansion of their 100Gbps capable network to reach 2,000 more business premises located in offices, and business estates over the next 12-months or so.

Blocks of flats in the UK by 123rf ID 73947883

Lords Report Warns Delays in Building Safety Process Hurting UK Broadband Upgrade

11th December, 2025 (3 Comments)

A new report from the cross-party House of Lords Industry and Regulators Committee has warned that “unacceptable” delays caused by the Building Safety Regulator’s (BSR) approval processes are leaving residents waiting for remediation of dangerous cladding in unsafe buildings, causing increased costs for leaseholders and also impacting the roll-out of new digital infrastructure.

Broadband ISP GoFibre Opens Up GoFurther Fund to Scottish Borders

11th December, 2025 (1 Comment)

Edinburgh-based UK alternative network GoFibre, which is building a gigabit broadband (FTTP) network across remote rural parts of Scotland and Northern England, has allocated a further pot of £12,000 to their GoFurther community fund for projects and organisations in the Scottish Borders area.

Sky UK Stops Selling Sky Q Online as Users Nudged to Glass and Streaming

11th December, 2025 (47 Comments)

Sky (Sky Broadband) has recently continued their gradual move away from satellite-based Pay TV services by withdrawing their Sky Q kit and service from online sales. New customers are instead being directed to take the company’s latest broadband-based Sky Glass (Sky integrated streaming TV set) and Sky Stream (streaming set-top-box) solutions.

Utility Warehouse Starts Adding eSIM Support to UK Mobile Service

11th December, 2025 (2 Comments)

Consumer energy, broadband, mobile and insurance provider UW (Utility Warehouse), which is ultimately controlled by Telecom Plus, has recently become the latest virtual mobile network operator (mvno) to start introducing eSIM (Embedded SIM) support to their service.

Grain to Start Expanding UK Full Fibre Broadband Network in Coalville

11th December, 2025 (0 Comments)

Carlisle-based broadband ISP Grain, which in July 2025 secured a £225 million funding boost to continue their UK network expansion (here), has announced that they’ve begun to expand their Fibre-to-the-Premises (FTTP) lines across the North West Leicestershire (England) town of Coalville; home to around 38,000 people.

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UK ISP Airband Wins 2025 World Communication Award for Wireless Broadband

10th December, 2025 (4 Comments)

Broadband provider Airband, which has deployed both Fibre-to-the-Premises (FTTP) and Fixed Wireless Access (FWA) based networks to cover various rural parts of Wales and South West England, last night won the ‘Connected Communities Award’ for their gigabit wireless service at the World Communication Awards 2025.

O2 UK Expand 5G Standalone Mobile Broadband Network to Essex

10th December, 2025 (3 Comments)

Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5GSA) mobile broadband network in Essex (England) as part of its UK-wide rollout, which is now live in a total of more than 500 locations (70% of the UK’s population or c.49 million people).

Gov Confirm “No Plans” to BAN Mid-Contract UK Broadband and Mobile Price Hikes

10th December, 2025 (47 Comments)

The Government has clarified that it has “no plans to ban in-contract price rises” for UK consumers taking broadband, mobile and phone services, which makes their recent push to have Ofcom’s CEO, Dame Melanie Dawes, “look at in-contract price rises again“ seem increasingly unlikely to result in any big changes.