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BT UK to Shut Older Contact Centres in Leeds and Exeter

20th March, 2025 (23 Comments)

Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

Vodafone UK Add Disney+ Premium to Mobile Entertainment Plans

20th March, 2025 (2 Comments)

Customers of broadband and mobile network operator Vodafone UK may like to know that the provider has today added support on their Pay Monthly Airtime plans (i.e. those with the “Entertainment” feature) for Disney+ Premium Plans (video streaming service), which complements their existing choice of Amazon (Prime Video) and YouTube Premium plans.

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Starlink Refresh UK Biz Broadband Plans, But Adds 1Mbps Speed Cap

20th March, 2025 (12 Comments)

SpaceX’s Starlink service, which offers ultrafast broadband speeds via a mega constellation of satellites in Low Earth Orbit (LEO), has this week refreshed their range of plans for business customers and made them more affordable for those with lower data usage requirements. But there’s a nasty catch for some customers in the form of a 1Mbps speed cap.

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O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool

20th March, 2025 (6 Comments)

Mobile network operator O2 (Virgin Media) has today announced that they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 3,500 postcodes in the Merseyside city of Liverpool (England), which should mean “faster” mobile broadband speeds and greater reliability.

Ofcom Set Out Changes to Boost UK Gigabit Broadband in 2026 Review UPDATE3

20th March, 2025 (11 Comments)

The national telecoms regulator, Ofcom, has today published their proposals for the new Telecoms Access Review 2026 (TAR), which it hopes will help to “promote competition and investment” in gigabit broadband and business connectivity. Broadly speaking, the regulator will be updating and tweaking their existing approach, with few radical changes this time around.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

Broadband ISP Zen Internet Moves to Become UK Altnet Aggregator

20th March, 2025 (12 Comments)

In recent months’ we’ve been reporting on how Rochdale-base ISP Zen Internet has expanded the reach of their “full fibre” (FTTP) broadband network by signing wholesale access agreements with a number of alternative network providers, such as Trooli and Freedom Fibre. But their ambitions aren’t limited to retail packages.

Sky Mobile UK Simplifies eSIM Setup for Apple Devices

20th March, 2025 (6 Comments)

Customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator (MVNO) platform, may like to know that they’ve recently made it even simpler for you to activate your eSIM on Apple devices (iPhone etc.) with iOS 18 or later. No more scanning of QR codes.

Virgin Media O2 UK Slowly Phasing Out TV 360 Mini Boxes

19th March, 2025 (10 Comments)

Customers of broadband ISP Virgin Media (O2) may like to know that the provider recently began the slow process of phasing-out their old TV 360 Mini boxes, which are usually deployed to support for multi-room systems. But the company is now increasingly working to replace these with their modern ‘Stream’ set-top-boxes (STB) instead.

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FTTH Council Predict Full Fibre Broadband to Cover 31 Million UK Homes by 2030

19th March, 2025 (5 Comments)

The FTTH Council Europe has just published their 2025 ranking of 39 European countries (EU39) with the strongest take-up and coverage of gigabit-capable “full fibre” (FTTP/B) broadband ISP networks. This sees the UK pass 21.4 million homes (up by 4.2m in the year) with take-up of 37.1% and a prediction that it’ll cover 31m by 2030. But growth has slowed a bit.

Project Gigabit Broadband Contract Tweaks for Wildanet, CityFibre, Fibrus and Quickline UPDATE

19th March, 2025 (1 Comment)

For the second time this week (here), the Government (DSIT) has published another round of contract modification notices for several of Wildanet, Fibrus, CityFibre and Quickline’s state aid funded Project Gigabit broadband roll-outs across several regions – North Yorkshire, Cornwall, Cumbria, Suffolk, Hampshire and Norfolk. The tweaks change both the level of public funding and premises target.

O2 Reminds Durham Over Start of UK 3G Mobile Switch Off in April 2025

19th March, 2025 (5 Comments)

Mobile network operator O2 (Virgin Media) has today issued a reminder about how they intend to start switching off their old 3G mobile (broadband) services across the United Kingdom from next month, which is a process that will start in the city (NOT county) of Durham and should complete nationally by the end of 2025.

EE Expand 5G Standalone Mobile Network to 50 UK Towns and Cities

19th March, 2025 (21 Comments)

Broadband ISP and mobile operator EE (BT) has today announced the next batch of locations where their new 5G Standalone (SA) mobile network will be deployed and made it available to all new customers. By the end of March 2025, the new 5GSA network will be live and available to over 28 million people across 50 “major towns and cities” in the UK (over 40% of the population).

8,000 Social Homes in Barnet Set for Upgrade to FTTP Broadband

19th March, 2025 (3 Comments)

The Barnet Council in London has reached a wayleave agreement (legal land/property access) that will enable Openreach (BT) to deploy their gigabit speed Fibre-to-the-Premises (FTTP) broadband network to cover 8,000 households managed by the UK council’s social housing provider, Barnet Homes.

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Rural UK Broadband ISP Gigaclear Deploy IPv6 Internet Addresses

19th March, 2025 (2 Comments)

Good news for customers of Abingdon-based alternative network provider Gigaclear. The ISP has now confirmed to ISPreview that they recently started rolling out IPv6 (Internet Protocol Version 6) internet addressing across their full fibre (FTTP) broadband network. The deployment is currently halfway to completion.

Some Users of UK Broadband ISP TalkTalk Struggling to Access Websites UPDATE

18th March, 2025 (2 Comments)

Some customers of UK internet provider TalkTalk appear to be struggling to access certain websites, including major ones like github.io, due to what appears to be some sort of peering or routing issue. The ISP’s network teams are said to be “currently investigating” the ongoing issue.

Essex Council Settles Legal Dispute with Rural Broadband ISP Gigaclear

18th March, 2025 (1 Comment)

The Essex County Council (ECC) in England has this afternoon confirmed that they’ve settled their legal dispute with Abingdon-based UK broadband ISP Gigaclear, which was originally raised last summer (here) over an alleged failure by the network operator to deliver on their contracted Fibre-to-the-Premises (FTTP) build.