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UK Full Fibre ISP Hyperoptic Get New Director of Business to Consumer

13th Mar, 2024 (4 Comments)

City-focused broadband ISP Hyperoptic, which has so far extended their full fibre (FTTP/B) broadband network to cover “more than” 1.4 million UK homes across parts of 64 UK towns and cities, has today announced the appointment of Caroline Rider to become their new Director of Residential Broadband.

Connexin’s FTTP Broadband Poles Rollout in Beverly Causes Gas Leak

13th Mar, 2024 (3 Comments)

Broadband ISP Connexin has said they’re investigating after their UK engineers, who were deploying poles to carry a new 10Gbps capable full fibre (FTTP) network in the East Yorkshire (England) town of Beverley, accidentally damaged a gas pipe in the Beverley Parklands area on 11th March.

Giffgaff Offer FREE Pizza to UK People Hit by Mid-Contract Price Rises

13th Mar, 2024 (7 Comments)

Mobile network operator giffgaff, which has pledged not to raise its prices mid-contract, has today launched a new promotion that attempts to soften the impact of soaring mobile and broadband bills by offering free pizzas across the UK via Deliveroo this Friday (15th March).

Hedge Trimmer Mishap Knocks Homes Offline in Cornwall UK Village

12th Mar, 2024 (17 Comments)

It’s still not entirely clear how it happened, but some homes in the tiny rural Cornwall village of Golberdon are currently suffering from a protracted broadband and phone outage after cables belonging to Openreach were accidentally cut last month by an enthusiastic individual using a garden hedge trimmer.

New Launch Date for Delayed Faster UK Broadband ISP Switching

12th Mar, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

Survey Claims UK Businesses Lost £3.7bn in 2023 Due to Internet Failures

12th Mar, 2024 (9 Comments)

A new survey of 504 UK-based businesses leaders by Censuswide, which was commissioned by business broadband ISP Beaming, has claimed that businesses lost over 50 million hours and £3.7 billion due to internet failures in 2023. But the amount of time businesses lose to connectivity failures has fallen by a fifth in the last five years.

Virgin Media O2 Engineer Working Inside FTTP Cabinet

Delays Allegedly Hit Virgin Media’s UK Full Fibre Broadband Upgrade

12th Mar, 2024 (34 Comments)

Several sources have indicated to ISPreview that broadband ISP Virgin Media’s (VMO2) Project Mustang programme, which is upgrading existing Hybrid Fibre Coax (HFC) network areas with Fibre-to-the-Premises (FTTP / XGS-PON) technology, has allegedly been hit by delays – partly due to issues with billing and ordering systems.

Fiber optics network cable on technology background

Newcastle-under-Lyme Plans New 50km Full Fibre Network

11th Mar, 2024 (2 Comments)

The Newcastle-under-Lyme Borough Council in Staffordshire (England) has announced a new project that will seek to build up to 50km of new gigabit-capable fibre broadband infrastructure to help connect local businesses, public sector and community sites in poorly served parts of the town centre.

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Quickline UK Expand FTTP Broadband to 3 New Lincolnshire Villages

11th Mar, 2024 (1 Comment)

UK ISP Quickline, which is rolling out a gigabit-capable full fibre (FTTP) broadband network across parts of England, has today announced that they’ve just gone live across three more villages in Rural Lincolnshire – North Somercotes near Louth, Donnington near Spalding and Alford (total of almost 4,000 premises).

Bundle of optical fibers with lights in the ends lay on keyboard.

Town of St Helens Start £2.5m Project to Build Full Fibre Network

11th Mar, 2024 (6 Comments)

The local authority for the Merseyside (England) town of St Helens, which is home to a population of around 103,000, has notified ISPreview of a new digital infrastructure project that aims to invest £2.5m to deploy a fibre optic network to support businesses across the town centre with gigabit-capable broadband.

Openreach Engineer working on fibre node

Openreach Top 1 Million FTTP Broadband Premises in South West

11th Mar, 2024 (13 Comments)

Network operator Openreach (BT) has today announced that their 1.8Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network has now covered over 1 million premises across the South West of England (i.e. Cornwall, Dorset, Devon, Gloucestershire, Somerset and Wiltshire), which reflects an investment of over £300m.

Mobile Operator Spusu UK Commits Not to Use AI Chatbots

11th Mar, 2024 (9 Comments)

Mobile provider spusu, which hold a Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s UK network, has committed to only “using human customer service agents“. The pledge follows in the wake of VOXI’s decision (here) to introduce a ChatGPT (LLM) based AI chatbot to help “transform its customer services“.

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More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE

11th Mar, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

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Airband Accounts Give Context to Recent UK FTTP Build Slowdown and Job Cuts

11th Mar, 2024 (31 Comments)

Broadband ISP Airband, which previously aimed to cover 400,000 UK premises in rural areas via a mix of fixed wireless access (FWA) and full fibre (FTTP) networks by 2026, has finally published their company accounts – over 2 months late – and given context to the recent redundancies and build pauses.

BT Setting Sights on Changes at UK Local Business Divisions

10th Mar, 2024 (9 Comments)

Sources have indicated to ISPreview that the BT Group are in the process of reviewing the BT Local Business (BTLB) division, which currently reflects a regional network of BT-backed independent businesses that help to service and support customers at a more local level. But LB’s future structure may be much more centralised.

Broadband ISP Andrews and Arnold Close UK SIP2SIM Service

9th Mar, 2024 (22 Comments)

UK ISP Andrews & Arnold (AAISP) has informed customers about the forthcoming closure of their long-running SIP2SIM (mobile voice) service, which is essentially a special SIM card that you could put in an ordinary dumb mobile phone, and it makes that device appear as if it is a SIP extension (SIP phone) on a phone system of your choice.

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SpaceX Show Latency Improvements on Starlink Broadband Network

9th Mar, 2024 (5 Comments)

Starlink (SpaceX) has revealed some of the progress they’ve been making to further improve the latency performance across their mega constellation of ultrafast broadband satellites in Low Earth Orbit (LEO), which has long held the goal of delivering a service with stable 20 millisecond (ms) median latency and minimal packet loss.